內容簡介
### 摘要：
使用 WooCommerce 訂單取消/退貨外掛來增強您的 WooCommerce 商店的客戶體驗。這個外掛為您的顧客提供了從其帳戶頁面或訂單詳細信息頁面取消和退貨訂單的彈性。通過提供這些便利功能，您可以培養更具顧客友好性的環境，確保顧客安心和滿意。
### 問題與答案：
1. 這個 WooCommerce Order Cancellation / Return 外掛的主要功能是什麼？
- 回答：這個外掛的主要功能是讓顧客可以直接從其帳戶頁面或訂單詳細信息頁面取消訂單或申請退貨。
2. 這個外掛的高級版本有哪些功能？
- 回答：高級版本的功能包括訂單取消、退貨，以及以下特色：
- 訂單取消功能包括設定取消訂單的時間限制和在發送給客戶的訂單郵件中添加取消按鈕。
- 退貨申請功能包括設定退貨申請的時間限制、允許客戶附加文件至其退貨申請、限制客戶附加文件的數量和類型，以及在發送給客戶的訂單郵件中添加退貨申請按鈕。
3. 這個外掛還具備哪些功能？
- 回答：除了訂單取消和退貨功能外，這個外掛還具備訂單重新訂購的功能，讓顧客可以輕鬆地以一鍵方式重新訂購過去的訂單，以及管理退貨申請的完整控制權。
4. 安裝這個外掛前需要注意什麼？
- 回答：安裝這個外掛前，請確保已安裝並啟用 WooCommerce 外掛。同時，在安裝新外掛前，請務必備份您的 WordPress 網站，以避免任何問題發生。
外掛標籤
開發者團隊
② 後台搜尋「Order Cancellation & Returns for WooCommerce」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, and email notifications.
Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests, refund review steps, and request history inside WooCommerce.
Premium upgrade | Documentation | Support | Demo
Key features
Add a WooCommerce cancel order button for eligible customer orders.
Add a WooCommerce return request button for eligible customer orders.
Collect preset cancellation and return reasons.
Let customers type an “Other reason” when preset reasons do not fit.
Choose which WooCommerce order statuses allow cancellation requests.
Choose which WooCommerce order status allows return requests.
Set cancellation and return time limits.
Require admin approval before a cancellation or return is processed.
Register pending cancellation and pending return request statuses.
Send store manager email notifications for new requests.
Send customer email notifications when requests are approved or rejected.
Save request notes and reasons in the WooCommerce order timeline.
Configure settings under WooCommerce > Settings > Orders.
How it works
The store owner enables cancellation, returns, or both from WooCommerce settings.
The store owner selects eligible order statuses, reasons, time limits, and approval rules.
Customers see a cancel or return button only when the order matches those rules.
Customers submit a request with a reason.
The plugin saves the request, updates the order status, adds an order note, and sends the configured email notification.
Store managers can approve or reject requests from the WooCommerce order screen.
Best fit for the free version
The free version is designed for stores that need whole-order cancellation requests and whole-order return requests. It is a good fit when you want to collect reasons, review requests before changing order status, and notify customers without building a custom WooCommerce workflow.
Premium upgrade: WooCommerce Advanced Order Manager
WooCommerce Advanced Order Manager extends the free cancellation and return workflow into a broader order management toolkit.
Premium features include:
Customer-facing cancellation and return notices.
Cancel order and return items buttons inside customer emails.
Configurable approval and rejection statuses.
Shop manager permissions for cancellation and return request handling.
Item-level return requests with product and quantity selection.
Return resolution choices such as refund, exchange, or store credit.
Return attachment uploads with file count, file type, and required-file controls.
Rules to disable returns for orders containing only virtual products.
Reorder / Order Again availability controls beyond the default Completed status.
Custom WooCommerce order statuses with labels, colors, ordering, emails, and bulk actions.
Popup appearance customization for borders, radius, shadows, colors, and buttons.
Premium functionality is delivered by the separate WooCommerce Advanced Order Manager plugin. The free plugin shows contextual upgrade links inside its settings; premium controls are not fetched remotely or displayed as disabled settings.
Explore the premium version
Privacy and external services
The core cancellation and return features run on your WordPress/WooCommerce site. This plugin does not automatically send store, order, customer, or site data to an external service for cancellation or return processing.
On first plugin activation, the plugin sends the site admin email, WooCommerce order notification recipients, site URL, store country, plugin name, and plugin version once to https://yoexpress.top/wp-json/yo-pr/v1/email-subscriptions. This service is used by YoOhw Studio for product updates and support follow-up.
The settings screen and readme include links to documentation, support, demo, and premium upgrade pages. Those links are opened only when an administrator clicks them.