內容簡介
### 摘要：
使用 WooCommerce 訂單取消/退貨外掛來增強您的 WooCommerce 商店的客戶體驗。這個外掛為您的顧客提供了從其帳戶頁面或訂單詳細信息頁面取消和退貨訂單的彈性。通過提供這些便利功能，您可以培養更具顧客友好性的環境，確保顧客安心和滿意。
### 問題與答案：
1. 這個 WooCommerce Order Cancellation / Return 外掛的主要功能是什麼？
- 回答：這個外掛的主要功能是讓顧客可以直接從其帳戶頁面或訂單詳細信息頁面取消訂單或申請退貨。
2. 這個外掛的高級版本有哪些功能？
- 回答：高級版本的功能包括訂單取消、退貨，以及以下特色：
- 訂單取消功能包括設定取消訂單的時間限制和在發送給客戶的訂單郵件中添加取消按鈕。
- 退貨申請功能包括設定退貨申請的時間限制、允許客戶附加文件至其退貨申請、限制客戶附加文件的數量和類型，以及在發送給客戶的訂單郵件中添加退貨申請按鈕。
3. 這個外掛還具備哪些功能？
- 回答：除了訂單取消和退貨功能外，這個外掛還具備訂單重新訂購的功能，讓顧客可以輕鬆地以一鍵方式重新訂購過去的訂單，以及管理退貨申請的完整控制權。
4. 安裝這個外掛前需要注意什麼？
- 回答：安裝這個外掛前，請確保已安裝並啟用 WooCommerce 外掛。同時，在安裝新外掛前，請務必備份您的 WordPress 網站，以避免任何問題發生。
外掛標籤
開發者團隊
② 後台搜尋「Order Cancellation & Returns for WooCommerce」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Order Cancellation & Returns for WooCommerce is a plugin for order cancellation and return requests. Allows WooCommerce customers to easily cancel orders or request returns from their account, with admin approval workflow and email notifications.
Premium version | Documentation | Support | Demo
Features
Cancellation Requests (Basic Workflow)
Allow customers to submit cancellation requests directly from the Order Details page.
Define which order statuses allow cancellation.
Add preset cancellation reasons (one per line) or allow custom input.
Set a time limit after purchase for when cancellation is available.
Optional approval workflow before an order is cancelled.
Return Requests (Basic Workflow)
Allow customers to submit return requests from their account.
Select the order status that enables return requests.
Provide predefined return reasons.
Set a return request time limit.
Optional approval system for return requests.
Customer-Friendly Experience
Simple and intuitive request form.
Action buttons displayed directly on eligible orders.
Clear confirmation and structured communication during the request process.
Email Notifications
Notify store managers when a cancellation or return request is submitted.
Notify customers when their request is approved or rejected.
Admin Control
Manage cancellation and return settings from WooCommerce → Settings → Orders.
Approve or reject requests directly from the order page.
Maintain a structured request workflow.
Premium Features
Upgrade to WooCommerce Advanced Order Manager to unlock a complete order-adjustment workflow—cancellations, returns, reorder controls, custom statuses, and full UI customization.
Cancellation – Customer Actions
Allowed statuses for cancellation.
Preset cancellation reasons.
Configurable time limit for cancellation requests.
Cancellation notice added to order adjustment activity log.
Add “Cancel order” button inside customer emails.
Cancellation – Store Manager Actions
Configure approval and rejection order statuses.
Set customer-facing approval/rejection notices.
Allow shop managers to cancel orders with a visible reason.
Grant cancellation management permission to the Shop Manager role.
Returns – Customer Actions
Choose which order status enables return requests.
Allow item-level return (specific products and quantities).
Preset return reasons.
Configurable return time limit.
Display return notice inside the request form.
Enable selectable return resolution choices (Refund / Exchange / Store credit).
Disable returns automatically for orders containing only virtual products.
Add “Return items” button inside customer emails.
Return Attachments
Configure maximum number of files.
Restrict allowed file types.
Make attachments required if needed.
Returns – Store Manager Actions
Set order status applied after return approval.
Log approval and rejection notices into order activity.
Allow Shop Manager role to manage return requests.
Reorder & Order Again
Extend the “Reorder” / “Order Again” button to additional order statuses beyond WooCommerce default “Completed”.
Order Status Workflow Builder
Add unlimited custom order statuses.
Reorder status positions.
Edit status labels and badge colors.
Configure custom status options and notes.
Appearance Customization
Customize popup modal borders, radius, colors, shadows, and buttons.
Live preview design changes.
Explore WooCommerce Advanced Order Manager
Plugin Integrations
WooCommerce Advanced Order Actions: Automatically split orders when customers request returns for specific items or quantities, ensuring accurate inventory and workflow management.
