前言介紹
- 這款 WordPress 外掛「txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing Email」是 2021-03-11 上架。
- 目前有 30 個安裝啟用數。
- 上一次更新是 2022-06-14，距離現在已有 1056 天。超過一年沒更新，安裝要確認版本是否可用。以及後續維護問題！
- 外掛最低要求 WordPress 4.6 以上版本才可以安裝。
- 有 5 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
txtme |
外掛標籤
chat | live chat | chat plugin | chat bot free | free live chat |
內容簡介
在您的博客上使用即時聊天功能
Txt.me 可以讓您提供最佳的客戶支持，並在實時中提供快速解答和回答問題，從而提高客戶滿意度，不可避免地增加客戶保留率、提高收入並降低公司成本。
增加付費客戶
滿意的客戶是付費的客戶。Txt.me 可以讓您在客戶需要時給予他們所需信息。給他們回答所有問題和盡可能滿足他們的需求，可以確保您擁有源源不斷的付費客戶。
客戶增長
客戶增長的關鍵是聲譽。通過為網站訪問者提供問題的答案，可以確保您的客戶會給您留下正面評價。使用 Txt.me，可以增強您的 CX，讓您提高訂閱者數量和銷售量。
從您的博客上賺錢
像 Txt.me 這樣的聊天功能可以讓您通過直接與潛在廣告商聯繫來從博客上賺錢。現在您不再需要等待幾天才能得到廣告商的回應，而是可以通過即時聊天功能快速、高效地與其交流。
為您的網上商店添加即時聊天功能
不確定您是否可以在電子商務商店上集成即時聊天功能？Txt.me 為您提供支持！我們的全通道客戶支持平台與所有 WordPress 在線商店插件兼容。最重要的是，安裝只需要幾分鐘時間，這樣您就可以立即提供最佳的客戶支持。
將訪問者轉化為客戶
通過直接從您的網站為他們提供快速、高效的支持，可以將網站訪問者轉化為付費客戶。使用 Txt.me，可以讓您的客戶支持代理在實時中向訪問者引導銷售漏斗，輕鬆指引他們。
說再見給購物車放棄
通過聊天觸發可以提醒網站訪問者您在那裡支持他們，並引導他們解決問題。無論他們對您的產品、交貨還是退貨有疑問，您的支持代理都可以給他們提供所需的信息，從而使他們對您的品牌和產品充滿信心。說再見給購物車失敗，說你好增加銷售額！
提高客戶滿意度
通過在您的 WordPress 網站上使用 Txt.me，可以提供全面的客戶支持並實現24/7全天候支援。24/7全天支援可以讓您的客戶保持滿意，進而降低貨源耗盡速度並提高客戶滿意度。
提供實時支持的 WordPress 插件
- 無需聘請程序員
- 安裝迅速簡單，只需幾分鐘
- 快速輕便
- 不會影響您的網站性能
自定義您的即時聊天功能
個性化品牌體驗是我們的信念，我們開發了一個直觀的界面，讓您可以定制聊天窗口的各個方面。從更改聊天窗口的大小到選擇您自己的色彩和字體，您可以個性化定制！
原文外掛簡介
Using Live Chat on Your Blog
Txt.me allows you to provide your customers with the best support possible by offering them quick resolution and answers to their questions in real-time. This increased customer satisfaction will inevitably lead to enhanced customer retention, a boost in revenue, and reduced company costs.
Increased Paying Customers
Happy customers are paying customers. Txt.me allows you to give your customers the information they need, when they need it. Giving them the answers to all of their questions and meeting their needs wherever possible will ensure that you enjoy a revolving door of paying customers.
Customer Growth
The key to customer growth is reputation. By providing your website visitors with answers to their queries, you can be sure that your customers will leave you positive reviews. With txt.me, you can enhance your CX, allowing you to boost your subscribers and, over time, your sales.
Earn Money From Your Blog
A chat feature like txt.me allows you to earn money from your blog by giving you direct contact with potential advertisers. Instead of waiting for days to hear back from advertisers, you can now communicate with them quickly and efficiently through your live chat.
Add a Live Chat Feature to Your Online Store
Not sure if you can integrate a live chat feature on your ecommerce store? Txt.me has got your back! Our omnichannel customer support platform works with all WordPress online store plugins. Best of all, it only takes a few minutes to install so you can start offering your customers the best support possible in no time at all.
Convert Visitors Into Customers
Turn website visitors into paying customers by providing them quick and efficient support directly from your website. With txt.me, you can easily guide your website visitors through your sales funnel by making your customer support agents available to them in real-time.
Say Goodbye to Cart Abandonments
With chat triggers, you can remind your website visitors that you’re there to support them and guide them towards resolution. Whether they have a question about your product, deliveries, or returns, your support agents can provide them with the information they need in order to give them full confidence in your brand and products. Say goodbye to cart failures and hello to increased sales!
Increased Customer Satisfaction
By using txt.me on your WordPress website, you can provide full resolution to your customers 24/7. With around-the-clock customer support, you’ll be keeping your customers happy, thus reducing your churn rate and boosting customer satisfaction.
A WP Plugin That Provides Real-Time Support
No need to hire a programmer
Quick and simple installation in a matter of minutes
Fast and light
Won’t affect your website’s performance
Customizing Your Live Chat
Personalize Your Chat Window
We believe that branding is everything which is why we created an intuitive interface from which you can customize every aspect of your chat window. From changing the size of the chat window to choosing your own color palette and font, you name it, you can personalize it!
Customized Information Forms
Gain access to your customers’ personal information with personalized greeting forms that allow you to ask for everything from their name, email address, and phone number, among other details. Increase your revenue by creating an open and continuous dialogue with your target audience.
Add Different Language Options
Looking to target a global audience? Txt.me has got your back! Now, you can add different language options to your chat window so that you can clearly communicate with customers, no matter where they’re based in the world.
Put a Face to Your Agents’ Names
People like talking to people and what better way to add a human touch to your live chat than by giving your agents a face? Provide your customers with a personalized experience by asking your agents to add a photo to their profile.
Set Up Chat Triggers
Grab your customers’ attention by setting up live chat triggers that encourage them to start a conversation with your team. With customized live chat triggers you can make sure that your website visitors know that you’re there to help them with any questions they may have.
Agent Widget Reviews
Thanks to the option to leave in-chat agent feedback, you can take full control of your online reputation. No more managing reviews from various platforms. Now customers can tell you how they feel directly from your txt.me live chat window.
Other Incredible txt.me Features
Option for Customer Callbacks
With txt.me, your customers can request to switch to phone call conversations instead of chat by requesting a callback. Aside from allowing you to grow your phone leads, you’re also giving your customers the support they want, in the way that they want it.
Offline Communications
txt.me is an omnichannel customer support platform, meaning that you can stay in touch with your website visitors, even if they’re not at their computers. And, instead of starting new threads on different platforms, your agents and customers can pick up just where they left off from the device and application that they prefer.
Email Integration
Give your agents the tools they need to be as effective as possible by integrating incoming emails into existing conversations. txt.me ensures that your agents don’t have to jump between communication channels to stay in the loop. Now they can see all messages and emails in every channel used.
Send Attachments
Provide your customers with the best and quickest customer support by sending them images, screenshots, and documents with just a few clicks. With txt.me, agents can send attachments to help customers find resolution, regardless of the channel they’re using. Whether your agents send attachments via live chat, email, or App, your customers can open them from their preferred devices and applications.
Resolve Issues With Screenshots
A picture is worth a thousand words – and that applies to customer support too! Agents can now send specific instructions to customers with in-app screenshots. Now, with txt.me, customers can find quick and clear resolution to their issues by following specific screenshot instructions.
Agent Admin Panel Features
Change status between online and offline
Enter and exit chats
See user URLs in chat
Receive and send push notifications
Block and ignore specific chats
See client information in-app
No Ticket Will Ever Be Left Behind!
Thanks to our multi-level customer support, you can rest assured knowing that no customer support ticket will ever go unresolved. Each time an issue occurs, a ticket is created and sent to an agent. If that agent can’t fix the issue, it will be passed onto an agent or manager who can.
Universal Mailbox
Hybrid ticket flows
Clickable ticket IDs
Tags and filtering
Personal notes feature
Support
Send us an email to [email protected] or start chatting with us right now at https://txt.me
Register
Register an account with us here
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing Email」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
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