內容簡介
TLC – Live Chat for Telegram 讓網站訪客能直接與支援團隊聊天，管理員則可透過 Telegram 接收和回覆對話。此外掛簡化了支援流程，無需監控額外的 WordPress 控制台。
【主要功能】
• 實時網站聊天小工具
• 在 Telegram 接收訪客訊息
• 直接從 Telegram 回覆訪客
• 支援多位 Telegram 管理員
• 在線/離線聊天狀態顯示
• 自訂歡迎及離線訊息
外掛標籤
開發者團隊
② 後台搜尋「TLC – Live chat with Telegram」→ 直接安裝（推薦）
原文外掛簡介
TLC – Live Chat for Telegram lets website visitors chat with your support team directly from your website, while administrators receive and reply to conversations through Telegram.
Unlike traditional live chat plugins that require administrators to monitor a separate WordPress dashboard, TLC Chat routes visitor conversations to Telegram, allowing your support team to respond directly from Telegram.
Key features:
Real-time website chat widget
Receive visitor messages in Telegram
Reply to visitors directly from Telegram
Multiple Telegram administrators
Online/offline chat status
Custom welcome and offline messages
Lightweight REST API-based communication
No separate WordPress chat dashboard required for replying to visitors
Disclaimer
TLC Chat is an independent third-party plugin and is not affiliated with, endorsed by, or sponsored by Telegram.
External services
This plugin connects to the Telegram Bot API to provide website-to-Telegram live chat functionality.
The Telegram Bot API is provided by Telegram. The plugin uses this service to:
Verify the configured Telegram bot.
Register and verify the webhook used to receive administrator messages and pairing requests.
Send visitor messages from the website to the configured Telegram administrators.
Receive administrator replies and display them to the corresponding website visitor.
When a visitor sends a chat message, the following information may be sent to the Telegram Bot API:
The visitor’s message.
The conversation ID generated by the plugin.
The URL of the page where the message was sent, when available.
When an administrator replies through Telegram, Telegram sends the message and the associated Telegram chat information to the plugin’s webhook. The plugin uses this information to identify the administrator and the related conversation.
Privacy
The plugin generates a temporary visitor ID and stores it in the browser’s session storage to associate messages with the current chat conversation. This identifier is not used for analytics, advertising, or tracking.
The visitor’s IP address may be temporarily processed by the plugin for rate limiting and abuse prevention. It is not sent to Telegram.
The plugin stores conversation and message data in the WordPress database to provide the chat functionality.
The plugin also sends the configured Telegram bot token as part of authenticated requests to the Telegram Bot API. The bot token is stored in the WordPress database and is used only to authenticate requests to Telegram.
The Telegram Bot API is contacted when the plugin verifies the bot, registers or checks the webhook, sends a visitor message to an administrator, or receives a Telegram webhook update.
Telegram Privacy Policy: https://telegram.org/privacy
Telegram Terms of Service: https://telegram.org/tos
Why TLC Chat?
TLC Chat is designed for teams that already use Telegram for customer support.
Instead of requiring administrators to continuously monitor a separate WordPress chat dashboard, TLC Chat sends website conversations directly to Telegram. Administrators can read and reply to visitor messages from Telegram while visitors continue chatting through the website widget.
This approach keeps the website chat experience simple for visitors while allowing support teams to manage conversations from a communication platform they already use.
