內容簡介
Support Helpdesk Ticket System Lite 是一款完整的幫助台和支援票務系統外掛，讓企業能在 WordPress 網站上運行自己的支援桌面，並提供多公司管理功能，提升客戶服務效率。
【主要功能】
• 現代化的 React 前端介面
• 支援無限公司及幫助台
• 客戶可提交公開票務
• 自訂票務狀態與分配代理
• 客戶儀表板顯示票務統計
• 12 種可編輯的電子郵件通知模板
外掛標籤
開發者團隊
② 後台搜尋「Support Helpdesk Ticket System Lite」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
Host a complete helpdesk and support ticket system on your WordPress site.
Multi Helpdesk lets companies join your site and run their own support desks – each with its own branding, agents, customers and ticket queue.
General
Modern React powered helpdesk front-end (single page app)
Fully responsive on desktop, tablet and mobile
Unlimited companies / helpdesks on one WordPress install
Optional company subdomains
6 colour theme presets (Default, Ocean, Forest, Sunset, Royal, Slate)
Changeable helpdesk name and front-end URL slug
Usage documentation
Developer documentation (REST API)
Extendable with hooks and filters
Optional legacy PHP themes (Blue-Line, Core-UI, Style)
Ticketing
Ticket statuses: Opened / Closed
Action statuses: Un-Answered / Answered / Solved
Assign tickets to agents
Departments per ticket
Search, status filters and pagination
Bulk delete
1 to 5 star customer ratings
File attachments on tickets
Company Admin
Create unlimited helpdesks
Configure the support homepage (introduction and FAQ, HTML allowed)
Configure departments
Configure extra notification recipients
Configure tickets per page
Add and remove agents by email
View, block and unblock customers (with reason)
Reply to tickets and assign them to agents
Set ticket status and action status
Per-company custom CSS and JavaScript
12 editable email notification templates with short tags
Full company settings panel
Admin Panel Demo
Public and Customer
Public ticket submission (guest or logged in)
Company introduction and FAQ accordion on the ticket form
Self registration and login
Customer dashboard with ticket statistics
My Tickets list with search, status filters and pagination
Ticket detail with the full conversation thread
Solve and rate resolved tickets
Profile management (display name and password)
Customer Panel Demo
Agent
Agent dashboard
Reply to and close tickets
View and manage customers
Profile management
Dashboards and Statistics
Admin dashboard with total, new, opened, closed, un-answered, answered, solved and rated counters
Unassigned ticket counter
Recent tickets list
Agent and customer totals
Per-agent ticket statistics
Limits and Access Control
Optional limits for helpdesks per user, and tickets, agents and customers per helpdesk (0 = unlimited)
Admin Only Creation mode – restrict helpdesk creation to WordPress administrators
Role based access: WordPress administrator, company admin, agent, customer, guest
Cookie and nonce REST authentication
Per-company data isolation
Coming Soon – Pro Upgrade
The Pro upgrade is in active development. It will unlock:
Notifications – SMS, WhatsApp, Slack, Microsoft Teams, Telegram, Discord, web push and premium email delivery (SendGrid, Mailgun, Amazon SES, Postmark)
Branded HTML emails and fully editable notification templates
Automation – escalation alerts, auto-close for stale tickets, follow-up reminders and daily or weekly digests
Knowledge base – per-company articles, categories, search, suggested articles and helpful voting
Chatbots – a no-code FAQ chatbot builder plus an AI chatbot trained on your knowledge base
AI assistant – automatic triage, reply suggestions, conversation summaries, sentiment detection, translation and duplicate detection
Integrations – WooCommerce, Easy Digital Downloads, Zapier, CRM sync and issue trackers
Reporting – advanced ticket and agent reports, CSAT surveys and scheduled exports
Upgrading preserves all existing tickets, customers, agents and settings.
Get Pro
