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② 後台搜尋「Polanger Ticket System for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.
Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.
Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.
Core Features (Free Version)
Chat-style ticket messaging interface
Real-time updates without page refresh
Agent collision detection (Agent Lock)
WooCommerce order & product linking
Customizable categories & priorities
Email notifications for tickets and replies
Customer ticket closing option
Auto-close inactive tickets
Maximum active ticket limit per customer
HPOS fully compatible
Fully translatable (i18n ready)
Ticket Management
Create Tickets – Customers can open tickets from My Account
Track Status – Open, In Progress, Waiting, Resolved, Closed
Priority Levels – Custom urgency system
Categories – Organize and route tickets
Order & Product Context – Full WooCommerce integration
Chat Interface
Real-time message updates
Chat-style conversation layout
Customer/Admin message separation
Time-based message display
Avatar support
Security & Control
Agent Lock (collision prevention system)
Active viewer tracking (heartbeat)
Auto-remove inactive viewers
Nonce-protected AJAX requests
Role & capability checks
WooCommerce Integration
My Account ticket tab
Order-based ticket context
Product linking
Optional purchase requirement
HPOS support
Developer Friendly
Action & filter hook system
Clean and extendable codebase
Custom database tables
Translation ready
Debug logging support
Language Support
Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:
Russian (ru_RU)
Chinese – Simplified (zh_CN)
Turkish (tr_TR)
Spanish (es_ES)
French (fr_FR)
German (de_DE)
Arabic (ar)
Portuguese (pt_PT)
Hindi (hi_IN)
Japanese (ja)
Italian (it_IT)
You can extend or refine translations with any PO editor by using the files in the /languages directory.
Pro Version
The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.
Pro Highlights
Frontend Support Panel for agents (no wp-admin required)
Real-time team collaboration tools
Advanced analytics & reporting
Modular addon architecture
Internal communication layer (Operations Desk)
Department-based team structure
Extendable developer platform
Support Panel (Core Pro Feature)
A complete frontend support workspace for agents.
Manage tickets, reply in real time, claim ownership, view customer/order data, and collaborate with your team — all without entering the WordPress admin panel.
Agent 360
Advanced agent analytics including performance score, workload insights, and activity tracking.
Agent Invite
Invite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.
Departments
Organize agents into teams and route collaboration more efficiently.
Operations Desk
Internal communication layer for agents and managers.
Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.
SLA Management
Track response and resolution times with working hours, pause logic, and breach detection.
Auto Assignment
Automatically assign tickets using smart distribution strategies.
Canned Responses
Reusable replies with dynamic placeholders and shortcuts.
File Attachments
Secure file uploads with drag & drop and validation controls.
Analytics Dashboard
Real-time insights into tickets, agents, SLA, and performance.
Developer Platform (Addon System)
Build and integrate custom addons as standalone plugins.
Extend the system safely using hooks and modular architecture without modifying core files.
More information:
Pro Version
Live Demo
Documentation
Developer
