內容簡介
總結：Site Chat on Telegram 是一個強大且方便的 WordPress 外掛，能讓你在網站上整合支援聊天功能與 Telegram。透過這個外掛，你的客戶可以輕鬆透過網站上的聊天小工具傳送訊息，管理員和支援人員可以直接在 Telegram 快速有效地回應。
問題與答案：
1. Site Chat on Telegram 是什麼？
- Site Chat on Telegram 是一個 WordPress 外掛，讓你在網站上整合 Telegram 支援聊天功能。
2. 這個外掛的一些主要功能有哪些？
- 即時通知：直接在 Telegram 上接收網站上新聊天訊息的通知。
- 簡單整合：安裝並設定外掛只需要幾分鐘。
- 使用者友好界面：直觀的界面可用於設定和管理聊天。
- 客製化選項：個人化聊天小工具，包括您自己的顏色、經理的頭像和歡迎訊息。
- 安全性：所有訊息都透過安全連線傳輸。
3. 如何使用這個外掛？
- 在你的 WordPress 網站上安裝並啟用 Site Chat on Telegram 外掛。
- 通過簡單的指示設定與 Telegram 帳戶的整合。
- 通過選擇你自己的顏色、經理的頭像和歡迎訊息來自訂聊天小工具。
- 選擇外掛生效的位置（整個網站、文章類型、分類法、特定文章等）。
- 開始即時接收並回應來自 Telegram 的客戶訊息。
4. 使用這個外掛有什麼好處？
- 改善客戶支援：快速回應客戶詢問將增強他們的滿意度。
- 縮短回應時間：即時通知和通過 Telegram 從任何地方回覆的功能。
- 提高效率：集中管理客戶訊息。
5. 該如何嘗試 Site Chat on Telegram 以提升客戶互動？
- 立即嘗試 Site Chat on Telegram，以提升客戶互動！
外掛標籤
開發者團隊
原文外掛簡介
Site Chat on Telegram is a powerful and convenient WordPress plugin that allows you to integrate a support chat on your website with Telegram. With this plugin, your customers can easily send messages through the chat widget on your site, and administrators and support staff can quickly and efficiently respond to them directly in Telegram.
New Feature: AI Integration with OpenAI
We’ve added a powerful new feature to our WordPress support chat plugin!
Now you can integrate OpenAI into your Telegram support workflow:
Custom System Prompt – Define how the AI should respond by adding your own system prompt.
Content-Aware Responses – Select specific posts from your site to provide the AI with context when answering.
Seamless Human Handoff – Easily switch the chat from AI to a human admin whenever needed.
Unified Workflow – Customers write in the website chat, messages are sent to Telegram, and now the AI can assist with instant replies.
This gives you a flexible way to combine human support with AI-powered assistance, improving response time and customer experience.
Key Features
Instant Notifications: Receive notifications of new chat messages on your website directly in Telegram.
AI Integration with OpenAI: automated replies using custom system prompts and selected WordPress posts, with the option to hand over the chat to a human.
Easy Integration: Installing and configuring the plugin takes just a few minutes.
User-Friendly Interface: Intuitive interface for configuring and managing the chat.
Flexible customisation of the widget display: Specify the pages and post types where the support chat should be displayed.
Automatic response at the first request: Automatic response to the first user query, ensuring quicker engagement and a better user experience.
Customization Options: Personalize the chat widget with your own colors, manager’s avatar, and welcome message.
Working hours: Specify the days and hours when you are available to respond to clients.
Security: All messages are transmitted using a secure connection.
Auto-replies: Add a list of keywords, and when a match is found, the user will receive an automatic message.
How It Works
Install and activate the Site Chat on Telegram plugin on your WordPress site.
Set up the integration with your Telegram account by following simple instructions.
Customize the chat widget by selecting your own colors, manager’s avatar, and welcome message.
Select where the plugin will be active (entire site, post types, taxonomies, specific posts, etc.)
Start receiving and responding to customer messages in real-time directly from Telegram.
Benefits of Use
Improved Customer Support: Quick responses to customer inquiries will enhance their satisfaction.
Reduced Response Time: Instant notifications and the ability to reply from anywhere via Telegram.
Increased Efficiency: Centralized management of customer messages.
Demo | Documentation
Try Site Chat on Telegram today and enhance your customer interactions!
