內容簡介
SG5 InsightHub 將您的 WordPress 或 WooCommerce 網站連接至 InsightHub 引擎，透過 AI 驅動的搜尋匹配、錯字修正、同義詞及相關性排名，提升網站內部搜尋體驗，並全面了解訪客的搜尋行為。
【主要功能】
• 三種搜尋精煉模式：Off、Refine、Replace
• 錯字修正與同義詞功能
• 產品與內容的真實相關性匹配
• 完整的搜尋分析紀錄
• WooCommerce 附加功能：訂單追蹤與購物車恢復
• 可選的聊天小工具嵌入
外掛標籤
開發者團隊
原文外掛簡介
SG5 InsightHub connects your WordPress or WooCommerce site to the InsightHub engine and upgrades your on-site search with AI-powered matching, typo correction, synonyms and relevance ranking — while giving you a full picture of what your visitors are actually searching for.
Search
Three refinement modes — Off (analytics only), Refine (the engine steps in only when native WordPress search finds nothing) and Replace (the engine ranks and returns every search result).
Typo correction and synonyms — a zero-result search is retried with the engine’s corrected term or synonym, with a clear “showing results for…” notice.
Products and content together — products, variations, posts and pages are matched and interleaved by true relevance.
Works with your theme — supports WooCommerce layered-nav filtering and sorting, and routes search requests through the standard results page so refinement and analytics apply consistently.
Analytics
Log every search with its result count, the products and content shown, and whether the engine recovered a search that would otherwise have returned nothing.
Optional visitor and customer attribution for search analytics, fully consent-gated (WP Consent API compatible).
WooCommerce extras (all opt-in, off by default)
Order tracking — push completed orders to the engine for search-to-purchase analytics.
Abandoned-cart capture and recovery — capture carts (with checkout consent), send recovery emails from the engine, and restore carts via a one-click link.
Reviews slider — show your latest product reviews anywhere with the [sg5ih_reviews] shortcode.
Chat widget
Optionally embed the InsightHub chat widget, which can answer shopper questions and look up their orders (opt-in).
Privacy
The plugin integrates with the WordPress privacy tools: personal data collected through abandoned-cart capture is included in Tools → Export Personal Data and Tools → Erase Personal Data, and suggested privacy-policy text is provided. Customer identity fields are only ever sent when you enable the corresponding toggle.
For analytics — search logging and abandoned-cart capture — the anonymous visitor id is only used after statistics consent when a consent plugin is active. Two features are different, because they are functional rather than analytical: form conversions, and order attribution when order tracking is on. For those the ih_vid cookie is set for every visitor of a page carrying such a form, and on the checkout page. It holds a random first-party identifier and no profile, and exists only to link something the visitor deliberately submitted — a lead, or an order — to the visit it came from. With conversion tracking switched on and set up in InsightHub, the choice made there applies instead: without cookies (nothing is stored in the browser; InsightHub recognises a returning visitor by IP address and browser identification), for the browser tab only (a session cookie that ends with it), or with a cookie set only after statistics consent and removed when consent is withdrawn.
External services
This plugin connects to the InsightHub service, a cloud service operated by SG5 Digital Solutions, to provide AI-powered search, search analytics, chat, reviews, lead capture and abandoned-cart recovery. The plugin cannot provide these features without it: the matching, ranking and AI responses are produced by the service, not in WordPress. An InsightHub account and API key are required.
All requests go to over HTTPS. Nothing is transmitted until you enter an API key and switch on the feature that sends it — every feature below is off by default.
What is sent, and when:
Connecting your site — your site URL, site name and administrator email address, sent once when you connect the plugin to an InsightHub account and whenever it verifies the API key.
Search — sent on a front-end search when Search Tracking or Search Refinement is on: the search term, the number of results, a snapshot of the matching products and content, the page number, and the visitor’s IP address. An anonymous visitor id, or a logged-in customer’s id, name and email address, are included only when the corresponding settings and visitor consent allow.
Content sync — sent when you save or delete a post, page or product while sync is on: its title, URL, content, and for products the price, stock, attributes and variations.
Orders — sent at checkout when order tracking is on: order total, currency, line items, the order id, and the customer’s name, email address, phone number, company, billing and shipping address, and IP address. When conversion tracking is on, the customer’s browser identification (user agent) is included as well, so InsightHub can link the order to the visit it came from.
Abandoned carts — sent when cart capture is on and the shopper has consented: cart contents and the shopper’s email address, so the service can send a recovery email. The resolve call exchanges a token from that email for the saved cart.
Post-purchase banner — sent when a shopper answers the banner: their answer and the related order id. When the banner is shown, the survey or form embed script is loaded from the service and a shopper who opens the survey or form submits their answers to it; a form receives the order’s email address, name and order number through its personal link.
Form leads — sent when a visitor submits a Bricks or Elementor form carrying the InsightHub action: the fields you mapped, which typically include the name, email address, phone number, website and message, plus the page and campaign the submission came from and the visitor’s IP address. When conversion tracking is on, the visitor’s browser identification (user agent) is included as well.
Campaign visits — sent on page load for pages carrying such a form, while conversion tracking is not set up: an anonymous visitor id, the page URL, the referring URL and any UTM parameters.
Conversion tracking — when the Conversion tracking setting is on: the plugin reads your site’s conversion settings from InsightHub (the API key only, cached for 10 minutes). If those settings count visits or link clicks, the InsightHub script is loaded on every page and sends each visit — the page URL, the referring URL and any UTM parameters — and clicks on the links you track as goals (WhatsApp, phone, email, booking, download, outbound or your own). When WhatsApp chats are linked to visits, links to your WhatsApp number add a short reference code to the message the visitor sends. How a returning visitor is recognised is chosen in InsightHub: without cookies (by IP address and browser identification), for the browser tab only (a session cookie), or with a cookie set only after statistics consent.
Reviews — sent when the [sg5ih_reviews] shortcode renders: your public widget id, to retrieve approved reviews for display.
Chat widget — when the widget is on, its script is loaded from the service and shopper messages are processed by it.
Booking calendar — when the Booking calendar setting is on, on pages that use the [sg5ih_booking] shortcode, the InsightHub booking block or the InsightHub booking element in Bricks or Elementor: the plugin asks for your site’s booking pages (the API key only, cached for 10 minutes), and the embed script is loaded from the service to show the booking page from book.sg5.biz. A visitor who books enters their name, email address and the details the form asks for on that page, which belongs to the service.
Forms — when the Forms setting is on, on pages that use the [sg5ih_form] shortcode, the InsightHub Form block or the InsightHub Form element in Bricks or Elementor: the plugin asks for your site’s published forms (the API key only, cached for 10 minutes), and the embed script is loaded from the service to show the form from insighthub-gateway.sg5host.com. A visitor who sends the form submits the details it asks for to the service, together with the address and campaign parameters of the page it sits on.
About the service, its terms and its privacy policy:
InsightHub product information
Terms and conditions
Privacy policy
Data processing agreement (Art. 28 GDPR)
Legal notice
