內容簡介
現今的電子商務支援系統分散在電子郵件、即時聊天、問題回報、常見問題集、退貨中心等各種管道，而 Ricpanel 可以讓您透過一個平台整合所有客戶服務，只需要使用三種解決方案。
三種客戶支援解決方案一個平台
👉 全通道幫助台和問題回報
👉 整合的電子商務自助服務
👉 現代化即時聊天和訊息
影片解說
使用 Ricpanel 需要的六個理由
1. 從一個協作信箱管理所有支援管道
客戶可以透過他們喜歡的管道與您聯繫，例如即時聊天、電子郵件、Facebook 和 Whatsapp 等。您可以從一個協作信箱管理所有支援回報。
2. 完整的 WooCommerce 整合客戶資訊
Ricpanel 能透過無縫整合從 WooCommerce 商店中拉取資料。客服人員可以檢視客戶的訂單詳細資訊和網站活動，並且可以在回應和巨集命令中使用這些資料。配備了這些機能，能夠快速地協助客戶的查詢，且可以處理多個客戶的問題。
3. 使用電子商務自助服務消除重複的回報
30 到 35% 的電子商務支援回報是重複的。Ricpanel 讓您創建簡化流程，以自動化這些常見的支援情境。客戶只需要提交有關問題的所有訊息。支援人員即時解決問題，而不需要長時間來回溝通。
4. 使用現代化即時聊天獲得更多的潛在客戶
Ricpanel 幫助台配備了協助各種大小團隊的工具，並協調不同的支援團隊和各種業務功能，以縮短解決問題的時間。程式還可以製作無限量的使用者和團隊，以滿足您的需求。
5. 使用強大的工具和捷徑即時解決客戶問題
使用強大的“快速回覆 (Power Reply)”工具，可結合多種動作 (回應、分配和訂單操作)，一鍵解決這些詢問。使用快捷方式執行最常見的幫助台任務。
6. 存取您需要的所有支援資料和關鍵績效指標
查看代理商在客戶回饋和回應時間以及協助銷售的表現。Ricpanel 還會評估代理商如何影響銷售和創建長期客戶關係。通過標籤、管道 (即時聊天、電子郵件、社群媒體) 和代理商篩選報告。
如何開始使用
想知道如何使用 Ricpanel 提升您的 WooCommerce 商店支援功能？立即預約演示或 立即註冊體驗。
外掛標籤
開發者團隊
② 後台搜尋「Richpanel – Customer Support Helpdesk & Chat」→ 直接安裝（推薦）
原文外掛簡介
Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.
THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM
👉 Omnichannel Helpdesk & Ticketing
👉 Integrated Ecommerce Self-service
👉 Modern Live Chat & Messaging
Video walkthrough
6 REASONS YOU SHOULD SWITCH TO RICHPANEL
1. Manage all support channels from one collaborative inbox
Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.
2. Complete customer profile with WooCommerce integration
Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.
3. Eliminate repetitive contacts with ecommerce self-service.
30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.
4. Convert more leads with a modern live chat on your store
Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.
5. Resolve customer issues instantly with power tools and shortcuts
Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.
6. Access all the support analytics and KPIs you need
See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.
HOW TO GET STARTED
Want to learn how you can power up your WooCommerce store support with Richpanel? Book a demo here or Sign-up here to see it in action.
