內容簡介
看起來像是直播聊天室，使用起來則像是 WhatsApp
在網站上提供即時聊天支援是提高轉換訪客成為客戶的最有效方式之一。Pubble Messenger Live Chat 專注於打造一個可嵌入式聊天小工具，與主要智慧型手機通訊應用程式類似。透過類似在線狀態、已讀回應、推送通知等功能，為您的客戶提供熟悉的聊天體驗。
主要特色
積極主動的對話
設置基於使用者行為的觸發器，積極主動地與訪客開始聊天。這能增加聊天量達 2-3 倍，進而增進轉換率。
通知
Pubble Messenger 支援簡訊、電子郵件和推送通知，意味著您的客戶可以選擇最適合他們的通知方式。
Pubblebot - AI 強化的即時聊天
設計用於最小化客戶服務部分的重複性，Pubblebot 將自動回答重複性問題，讓您的團隊專注於能真正增加價值的查詢。而當他們和客戶聊天時，Pubblebot 將自動建議相關答案，協助每位客服代表更有效率地工作。
更精彩的對話
使用 Pubble Messenger Live Chat 時，不需要限制您的即時聊天文字。支援圖片、文檔和其他文件類型。加入表情符號吧！
Pubble 儀表板
無論使用哪種 Pubble 嵌入式工具，客戶的查詢都會出現在 Pubble 儀表板中。儀表板（適用於 Windows、Mac、iOS、Android 和 Web）旨在使對客戶的回應變得超級簡單。
外掛標籤
開發者團隊
原文外掛簡介
Looks like Live Chat, works like WhatsApp
Supporting Live chat on your website is one of the most effective ways to convert more visitors to customers. With Pubble Messenger Live Chat, we focused on building a live chat embeddable widget that mirrors the messaging experience offered by the main smartphone messaging apps. Features like presence, read receipts, push notifications are leveraged to offer a familiar messaging experience to your customers.
Top Features
Proactive Chats
Setup Triggers based on user behaviour to proactively starts chats with visitors. This will increase chat volume by 2-3x and drive conversions.
Notifications
SMS, email and Push Notifications are supported in Pubble Messenger. This means that your customers can choose the notification method that works best for them.
Pubblebot – AI Enhanced Live Chat
Designed to minimize the repetitive aspects of customer care, the Pubblebot will auto-answer repetitive questions, leaving your team to focus on those queries where they can really add value. And while they’re chatting with customers, the Pubblebot will automatically suggest relevant answers, helping each agent to work more efficiently.
Richer Conversations
No need to limit your live chats to text only. With Pubble Messenger Live Chat, images, docs and other file types are all supported. Go emoji!
The Pubble Dashboard
No matter which Pubble Embeddable you use, the customer queries will end up in the Pubble Dashboard. The dashboard (available for Win, Mac, iOS, Android & Web) is designed to make responding to customers super easy.
