內容簡介
PetrichorCraft Chatbot 是一款浮動幫助小工具，讓訪客可以瀏覽常見問題主題、提出自由文本問題（可選擇 AI 功能），或與人類代理進行對話，提升網站互動性與使用者體驗。
【主要功能】
• 可自訂顏色、大小及行動裝置佈局的浮動聊天按鈕
• 支援常見問題分類及問題選項
• 可選擇的自由文本回答，基於常見問題內容
• 提供即時聊天功能，包含代理、即時收件箱
• 反饋按鈕讓使用者評價回答滿意度
• 短碼 [pccalc_live_agent] 用於顯示代理狀態
外掛標籤
開發者團隊
原文外掛簡介
PetrichorCraft Chatbot adds a floating help widget so visitors can browse FAQ topics, ask free-text questions (optional AI), or talk to a human agent.
Features
Site-wide floating chat button with configurable colors, size, and mobile layout
FAQ categories and question chips (works with no AI key)
Optional free-text answers grounded in your FAQ content
On WordPress 7.0+, uses the core WordPress AI Client (Settings → Connectors) when a connector is available
Optional provider API keys (OpenAI, Anthropic Claude, or Google Gemini) as a fallback, including on WordPress 6.x
Feedback buttons on answers (satisfied / not satisfied / unsure)
Optional live chat: agents, live inbox, reopenable threads, offline leave-a-message emails
Shortcode [pccalc_live_agent] for “Agent is live” / email fallback inside FAQ answers
Encrypted API keys at rest, public AJAX rate limiting
External services
Free-text AI is optional. FAQ chip answers never call an AI service.
On WordPress 7.0 or later, if the site has an AI connector, free-text questions are sent through the WordPress AI Client. The site owner chooses the provider under Settings → Connectors. That request is handled by WordPress core and the connector the site owner configured.
If no core connector is available (WordPress 6.x, or no connector set up), and you add a provider API key and enable free-text questions, the plugin sends the question plus selected FAQ context to the provider you configure:
OpenAI — Terms · Privacy · API: https://api.openai.com/
Anthropic (Claude) — Terms · Privacy · API: https://api.anthropic.com/
Google Gemini — Terms · Privacy · API: https://generativelanguage.googleapis.com/
Live chat stays on your WordPress site (AJAX); notification emails use wp_mail.
Privacy
Depending on settings, the plugin may store visitor questions, answers, feedback, and (if enabled) name / email / phone for live chat. Ask logs may store a hashed IP for rate limiting. Review Settings → Privacy in WordPress and your own privacy policy. Suggested policy text is registered with WordPress when the plugin is active.
