內容簡介
Orbisius Support Tickets是一個極簡的票務支援系統，可讓你在2分鐘內開始提供出色的支援。
你需要創建/更新多個頁面並貼上相關的shortcode，這樣你的顧客才能提交他們的支援請求。
在外掛設置頁面中有一個工具可幫助您創建頁面。
以下是一個2分鐘的演示展示如何配置和使用這個外掛。
你可以手動創建插件需要的頁面，下面是相關的shortcode，或者讓插件自動為您創建（Orbisius Support Tickets>設置）。
理想情況下，你應該創建一個名為Support (/support)或Help (/help)的頂級頁面。
然後創建以下子頁面。 WordPress會自動添加父頁面鏈接。
我的票
鏈接：/support/my-tickets
這個shortcode列出了用戶的票券
[orbisius_support_tickets_list_tickets]
查看票券
鏈接：/support/view-ticket
此shortcode用於查看所給的票券
[orbisius_support_tickets_view_ticket]
提交票券
鏈接：/support/submit-ticket
此shortcode列出了票券提交表單
[orbisius_support_tickets_submit_ticket]
將新創建的頁面添加到網站的導航菜單中。
你需要進入外觀>菜單中
支援
如果你發現了一個漏洞或有一個建議
提交票券
我們無法修復我們不知道的事情。
如果你發現了一個安全漏洞，請盡快發送電子郵件到： help at orbisius.com。
你可以使用以下shortcode生成到特定頁面的鏈接。
鏈接到查看單個票券頁面
[orbisius_support_tickets_generate_page_link page=view_ticket]
鏈接到我的票頁面
[orbisius_support_tickets_generate_page_link page=list_tickets]
鏈接到提交票券頁面
[orbisius_support_tickets_generate_page_link page=submit_ticket]
如果你想讓鏈接通過esc_url轉換，請傳遞此屬性。
esc=1
你可以自定義電子郵件通知模板。
插件提供的合併標籤可以在電子郵件模板中使用。這樣您將能夠在多個站點上使用相同的模板。
即使您的主機運行php v5.2.4（WordPress本身要求的最低php版本），該插件也應該運行良好。
您可以輕鬆查看查看票券或提交票券頁面的外掛設置頁面。
致謝
WordPress
這個外掛的圖標/徽標來自Rawpixel https://unsplash.com/photos/3BK_DyRVf90
Orbisius為此插件投資和分享。
作者
Svetoslav Marinov (Slavi) | Custom Web and Mobile Programming by Orbisius.com
外掛標籤
開發者團隊
原文外掛簡介
Orbisius Support Tickets is a minimalistic ticket support system that enables you to start providing awesome support in 2 minutes.
You need to create/update several pages and paste the relevant shortcodes so your customer can submit their support requests.
There is a tool in the plugin’s settings page that can help with the page creation.
This is 2 minute demo showing you how to configure and use the plugin.
You can manually create the pages that the plugin needs with the following shortcodes or let the plugin create them for you (Orbisius Support Tickets > Settings).
Ideally, you should create a top level page called Support (/support) or Help (/help).
Then create the following subpages. The parent page link will be prepended automatically by WordPress.
My Tickets
link: /support/my-tickets
This shortcode lists user’s tickets
[orbisius_support_tickets_list_tickets]
View Ticket
link: /support/view-ticket
This shortcode is for viewing a given ticket
[orbisius_support_tickets_view_ticket]
Submit Ticket
link: /support/submit-ticket
This shortcode lists ticket submission form
[orbisius_support_tickets_submit_ticket]
Add the newly created pages to the site’s nav menu.
You need to go in to Appearance > Menus
Support
If you have found a bug or have a recommendation
submit a ticket
We can’t fix something we don’t know about.
If you’ve found a security glitch please email ASAP to: help at orbisius.com.
You can use the following shortcode to generate a link to a given page.
Link to view single ticket page
[orbisius_support_tickets_generate_page_link page=view_ticket]
Link to my tickets page
[orbisius_support_tickets_generate_page_link page=list_tickets]
Link to submit tickets page
[orbisius_support_tickets_generate_page_link page=submit_ticket]
if you want the link to be passed through esc_url pass this attribute.
esc=1
You can customize the email notification templates.
The plugin provides merge tags that you can using in the email templates. That way you’ll be able to use the same template on multiple sites.
The plugin should also work even if your hosting is running php v5.2.4 (min php version required by WordPress itself).
You can easily view the View tickets or submit ticket pages from plugin’s settings page.
Credits
WordPress
Plugin’s icon/logo is from Rawpixel https://unsplash.com/photos/3BK_DyRVf90
Orbisius for investing and sharing into this plugin.
Author
Svetoslav Marinov (Slavi) | Custom Web and Mobile Programming by Orbisius.com
