[WordPress] 外掛分享： WordPress HelpDesk & Support Ticket System Plugin – Octrace Support

內容簡介

Octrace Support 是一個幫助你輕鬆管理來自 WordPress 網站的支援請求的幫助台和支援票證系統外掛。

簡易的支援請求管理 - 花費更少的時間和精力為客戶提供支援，專注於你的業務。

享受快速和簡單的整合 - 僅需從文件中複製粘貼兩個簡碼到你的網站即可開始使用。

功能

基本支援功能
無限制的支援票證
無限制的網站
票證附件
支援滿意度調查
票證私人備註
支援人員角色和權限
自定義支援狀態
票證排程
訪客票證

PRO

透過Octrace Support PRO版本擴展基本功能，包括以下額外功能：

電子郵件支援模組
支援產品模組
自動票證分配

外掛標籤

開發者團隊

原文外掛簡介

Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.
Features

Basic Support Functionality
Unlimited Support tickets
Unlimited websites
Ticket Attachments
Support Satisfaction Survey
Ticket Private Notes
Support Agents Roles & Permissions
Custom Support Statuses
Ticket Scheduling
Guest Tickets

PRO
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:

Email Support Module
Support Products Module
Automatic Tickets Assignment

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