內容簡介
這是最簡單易用的客服 & 支援票券外掛程式。使用 Nifty Desk 快速輕鬆地建立支援 help desk。
功能
在整合和全面的支援儀表板中管理支援票券
在您的網站上添加提交支援票券頁面
收到新支援票券的電子郵件通知
收到支援票券回應的電子郵件通知
一個支援代理
優先級 - 將優先順序添加到您的支援票券（低、高、緊急、危急）
內部記錄
基本報告 - 總票券數量、已解決票券數量、平均首次回复时间
將票券與其他票券合併
完全可定制的電子郵件範本
允許票券中使用 HTML
為您的支援區域創建自己的子佈景主題
REST API - 創建票券、查看票券和刪除票券。
高級功能
全面且可定制的支援桌面
無限的支援代理
無限的快速回應
當新票券被指派給您時，接收電子郵件通知
允許使用者和代理在支援票券中上傳文件
允許在一定天數後關閉票券
創建自定義視圖以組織您的票券
將您的支援票券組織成部門
允許多個電子郵件收集通道
安排支援票券分派給特定代理
即將推出
Android 手機應用程式
為什麼使用支援桌面很重要
在您的網站上擁有支援桌面可以讓您更快速、更有效地解決問題。簡單來說，支援桌面可以幫您整理信息、簡化工作流程並消除任何手動過程。使用像 Nifty Desk 這樣的支援桌面，您將不再需要費力地手工記錄問題、查找混亂的電子郵件並不知不覺地讓事情失控。
如果您可以回答以下問題中的任何一個，也許是時候安裝 Nifty Desk，一次性簡化您的產品或服務，一個支援票券：
您發現事情效率不高，通常發現常見問題未被解決。
多任務工作幾乎是不可能的，特別是考慮到您從不確定您的產品或服務問題的一半在哪裡。
您的客戶發現與您聯繫很困難，甚至無法得到問題或問題的解決方案。
您不知道您是否在每天為您的客戶解決問題或創造更多問題。
您在客戶的跟進和解決問題方面，具有負面或不良的商業口碑。
如何提供卓越支援？
作為一家企業，我們都希望因為我們提供給客戶的卓越支援而著名。以下僅是您應遵循的幾點，以確保您的客戶與您有著良好的體驗。
精通您的產品、對其每個方面都自信。確保您的團隊也是如此。
友善待人。在回复中添加您的個人風格，以避免聽起來像預定義的回复。
記得禮貌 - 在向客戶請求和收到某些東西時，請說“請”和“謝謝”。
根據情況對顧客打招呼。在回复中使用客戶的姓名，不管使用哪種語言，這都是令人印象深刻的。
尊重客戶。
有耐心。有些客戶可能不完全理解您的解決方案。
外掛標籤
開發者團隊
② 後台搜尋「Nifty Desk – Ultimate Support Desk Plugin」→ 直接安裝（推薦）
原文外掛簡介
The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Nifty Desk.
Features
Manage support tickets in a integrated and comprehensive support dashboard
Adds a Submit Ticket page to your website
Receive email notifications for new support tickets
Receive email notifications for support ticket responses
One support agent
Priorities – Add priorities to your support tickets (low, high, urgent, critical)
Internal notes
Basic reporting – Total tickets, solved tickets, average first reply time
Merge tickets with other tickets
Fully cutomizable email templates
Allow for HTML within tickets
Create your own child themes for your support area
REST API – create tickets, view tickets, and delete tickets.
Premium Features
Comprehensive and customizable support desk
Unlimited support agents
Unlimited quick responses
Receive email notifications when a new ticket has been assigned to you
Allow users and agents to upload files in support tickets
Allow tickets to be closed after a certain number of days
Create custom views to organize your tickets
Organize your support tickets into departments
Allow for multiple email collection channels
Schedule support tickets to be assigned to specific agents
Coming Soon
Android Mobile App
Why is using a Support Desk important
Having a support desk on your website allows you to resolve issues faster and more efficiently. Simply put, a support desk allows you to organize information, steamline your workflow and eliminate any manual processes. By using a support desk such as Nifty Desk, you will no longer have to laboriously log issues by hand, dig through disorganized emails and let things slip through the cracks unknowingly.
If you can say ‘yes’ to any of the below points, it may be time to install Nifty Desk and declutter your product or service, one support ticket at a time:
You find that things are inefficient, and often find that common issues are never addressed.
Multitasking is nearly impossible, especially considering you’re never sure where half of the issues lie with your product or service.
Your customers find it difficult to get in touch with you, or even obtain a resolution to an issue or problem.
You’re unaware if you’re fixing or making more problems on a day to day basis for your customer.
You have a negative or poor reputation as a business for following up and resolving your customer’s issues.
How can I provide outstanding support?
As a business, we all want to be known for the excellent support we provide our customers. Below are just a few points you should follow to ensure your customers are having a great experience with you.
Know your product well. Be confident about every aspect of it. Ensure your team is on the same page as well.
Be friendly. Add your personal touch to a response to prevent sounding like a predefined response.
Remember your manners – say please and thank you when asking and receiving something from the customer.
Greet the customer accordingly. Using the customer’s name in a reply is impressive in every language.
Show respect to the customer.
Be patient. Some customers may not understand your solution fully the first time round.
Listen. Take as much in from the customer before responding. This will allow you to provide a comprehensive and knowledgeable solution.
Never assume. Go back to basics first, and work your way through the problem, until you’ve found a suitable solution.
