內容簡介
總結：此外掛可輕鬆將 Kust.ai 在線客服小工具整合至您的 WordPress 網站中，無需編碼即可將小工具加到您的網站。同時支援自訂 WooCommerce 訂單狀態「In Exchange」，有助於更好地處理商品調換。
問題與答案：
1. 這個外掛的主要功能是什麼？
主要功能是讓您輕鬆將 Kust.ai 在線客服小工具整合至您的 WordPress 網站中，並採用無編碼的方式在網站頁首加入此小工具。
2. Kust.ai 在處理資訊時會蒐集哪些數據？
Kust.ai 在處理資訊時可能會蒐集到以下有限資訊：
- 您的小工具 ID（用於識別您的帳戶並載入正確的設定）
- 網站的域名（用於驗證與分析）
- 顯示小工具所需的瀏覽器資訊
3. 使用這個外掛時，您是否同意您的資料會被傳送給 Kust.ai？
是的，當您啟用小工具時，表示您同意這些資料可能被傳送給 Kust.ai。
4. 此外掛連接的是哪個外部服務？外部服務可能會傳送什麼資訊？
此外掛連接的是外部服務 Kust.ai，當小工具載入時，可能會傳送以下資訊：
- 在您的外掛設定中配置的小工具 ID
- 您的網站域名
- 用於提供小工具介面的基本瀏覽器元數據
外掛標籤
開發者團隊
② 後台搜尋「Kust AI – Smart Customer Support Chatbot & Help Desk」→ 直接安裝（推薦）
原文外掛簡介
Transform your WordPress website into a 24/7 customer support powerhouse with Kust AI – the intelligent chatbot that learns from your content and resolves customer queries automatically.
Stop Losing Customers to Unanswered Questions
Kust AI is a revolutionary customer support solution that brings enterprise-level AI chatbot capabilities to your WordPress website. With an impressive 97% automatic ticket resolution rate, Kust AI ensures your customers get instant, accurate answers 24/7 – even while you sleep.
Why Choose Kust AI for WordPress?
Unlike basic chatbots that frustrate visitors with robotic responses, Kust AI uses advanced AI to understand context, learn from your knowledge base, and provide human-like conversations that actually solve problems. When the AI can’t help, it seamlessly hands off to human agents with full conversation context.
✨ Key Features
🤖 Intelligent AI Chatbot
* Learns from your website content, documents, and FAQs automatically
* Provides instant, accurate answers to customer questions
* Auto-generates FAQs based on customer interactions
* Handles complex queries with natural language understanding
🌍 True Multi-Language Support
* Native support for English, French, Spanish, and more
* Automatically detects and responds in your visitor’s language
* Perfect for international businesses and multilingual websites
📊 Powerful Analytics Dashboard
* Track tickets created, resolved, and response times
* Monitor chatbot performance and customer satisfaction
* Identify common questions to improve your content
* Real-time insights to optimize your support strategy
🔗 Omnichannel Integration
* Connect with Discord, Facebook Messenger, WhatsApp, Telegram
* Centralize all customer conversations in one dashboard
* Manage email tickets alongside chat conversations
* Consistent support experience across all channels
📚 Smart Knowledge Management
* Import content from text blocks, documents, and web URLs
* Organize information with Q&A pairs
* Sync with your existing knowledge base
* AI learns and improves from every interaction
🛍️ E-Commerce Ready
* Order tracking and status updates
* Warehouse management integration
* Handle returns and refunds automatically
* Perfect for WooCommerce stores
* Custom “In Exchange” order status for WooCommerce
👥 Seamless Human Handoff
* Smart escalation to human agents when needed
* Full conversation context preserved
* Agent gets customer email and query details
* No frustrated customers repeating themselves
📈 Real Results from Real Businesses
30 tickets created → 29 resolved automatically
21 bot messages handled customer queries without human intervention
30 closed tickets with high customer satisfaction
🎯 Perfect For
E-commerce stores needing 24/7 product support
Service businesses handling appointment bookings
SaaS companies providing technical support
Educational sites answering student queries
Any WordPress site wanting to improve customer experience
⚡ Quick & Easy Setup
Install the Kust AI plugin
Get your widget ID from Kust.ai dashboard
Enter your widget ID in plugin settings
Customize your chatbot’s appearance
Go live in minutes – no coding required!
🔒 Enterprise-Grade Features
Secure data handling and privacy compliance
Custom branding and widget styling
Advanced routing and department management
Comprehensive API for custom integrations
White-label options available
Privacy Notice
This plugin loads a JavaScript file from Kust.ai servers in order to display the chat widget on your website. While the plugin itself does not collect or store any data, the Kust.ai service may process limited information such as:
Your widget ID (used to identify your account and load the correct configuration)
The website’s domain (for verification and analytics)
Browser information necessary to display the widget
By activating the widget, you agree that this data may be transmitted to Kust.ai. Please review the Kust.ai Privacy Policy and Terms of Service for more information.
External services
This plugin connects to the external service Kust.ai to load and display the AI chat widget.
When the widget loads, it may send:
– The widget ID configured in your plugin settings
– The domain name of your website
– Basic browser metadata needed to deliver the widget interface
No personal user data is collected or transmitted by the plugin directly.
Service provider: Kust.ai
Service URL: https://kust.ai
Terms of Service: https://kust.ai/terms
Privacy Policy: https://kust.ai/privacy
Support
For support, documentation, and more information, visit:
* Kust.ai Website
* Documentation
* Support Forum
Credits
Developed by the Kust AI team.
