內容簡介
Kayako Messenger 是一款無需費心的現場聊天軟件。
為客戶設計
現代化的消息體驗
你的客戶每天都在使用聊天軟件與朋友們交流：現在，他們也可以與你的團隊毫不費力地交談。
再也不會錯過任何信息
客戶可以隨時開始對話，即使你的團隊不在線上。如果你的客戶走開而沒有看到你的回復，Kayako 會將信息發送到他們的電子郵件，以便他們可以繼續對話。
當你的客戶回到你的網站時，他們也可以在那裡繼續對話。無需重新開始對話，也無需讓客戶重複一遍。
積極地激發個性
自動與潛在客戶和幫助客戶交流。目標訊息從未如此個性化。
支援行動裝置
越來越多的遊客選擇通過他們的行動裝置來訪問網站。Kayako Messenger 已經做好了行動網頁準備。
為你的團隊打造
現代化的代理體驗
Kayako 是如此美麗、簡單、無負擔，你會愛上它。
將一切放在同一個地方
將你的支援電子郵件和社交收件匣連接到 Kayako。統一客戶對話跨渠道，讓工作更加智能化。
一目了然地查看你的客戶活動
使用應用程序和集成記錄網頁訪問量、訂單、貨運歷史以及 Help Center 搜索，或捕捉你自己的產品、應用程式或服務的事件，並在對話期間即時查看所有內容。
更高效率
自動化手動操作，使用預先定義好的回復和巨集將現場聊天對話迅速解決。
客戶見證
“使用 Kayako Messenger 後，我們立即看到客戶滿意度增加了 17%。”
“這是我們曾經看過的最簡單、最高效的客戶支援工具，還可以高度定制。”
“我們的團隊依靠 Kayako Messenger 輕鬆地支援客戶進行現場聊天。終於找到了一個適合我們業務的即時消息體驗。”
“我們正在使用 Kayako Messenger 快速方便地回覆客戶問題...我們的平均回復時間減少了 60%。”
外掛標籤
開發者團隊
原文外掛簡介
Kayako Messenger is effortless live chat software.
Designed for customers
A modern messaging experience
Your customers message their friends every day using messengers: now they can message your team with the same ease.
Never miss a message again
Customers can start conversations at any time, even when your team aren’t online. If your customer steps away and doesn’t see your message, Kayako will send messages to their email, so they can continue the conversation.
When your customer goes back to your website, they’ll be able to pick up the conversation there too. No need to start the conversation all over again, and no need for your customer to repeat themselves.
Proactively engage with personality
Automatically engage prospects and help customers. Targeted messages have never been so personal.
Mobile ready
More visitors are choosing to visit websites through their mobile device. Kayako Messenger is mobile web ready.
Built for your team
A modern agent experience
Kayako is so beautiful, simple, and effortless that you’ll fall in love with it.
Put everything in one place
Connect your support email and social inboxes to Kayako. Unify customer conversations across channels and work smarter.
See your customer’s activity at a glance
Use apps and integrations to log page views, orders, shipping history, and Help Center searches, or capture events from your own product, app, or service and see it all in real-time during conversations.
Be more productive
Automate manual elements, use canned responses and macros to blast through your live chat conversations.
Testimonials
“With Kayako Messenger, we’ve seen an immediate 17% increase in customer satisfaction.”
“This is the easiest and most efficient customer support tool that we’ve ever seen – and highly customizable.”
“Our team relies on Kayako Messenger to effortlessly support customers over live chat. Finally, a real-time messaging experience that works for our business.”
“We’re using Kayako Messenger to reply to our customers quickly and easily…We’ve reduced our average reply time by 60%.”
