[WordPress] 外掛分享： Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution

WordPress 外掛 Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution 的封面圖片。

前言介紹

  • 這款 WordPress 外掛「Helpmate – Support Automation, AI Chatbot, Live Chat, Social Automation, Booking & CRM Solution」是 2025-10-04 上架。
  • 目前有 10 個安裝啟用數。
  • 上一次更新是 2026-02-22，距離現在已有 3 天。
  • 外掛最低要求 WordPress 5.0 以上版本才可以安裝。
  • 外掛要求網站主機運作至少需要 PHP 版本 7.4 以上。
  • 有 1 人給過評分。
  • 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。

外掛協作開發者

rhapsodyplugins |

外掛標籤

crm | live chat | AI Chatbot | automation | appointments |

內容簡介

```html
<!DOCTYPE html>
<html lang="zh-tw">
<head>
<meta charset="UTF-8">
</head>
<body>
<h2>Helpmate – 售賣和在您睡覺時提供支援的 AI 聊天機器人</h2>
<p>厭倦了一遍又一遍地回答相同的問題嗎？Helpmate 可以立即回覆、提供個性化的產品建議，以及自動訂單追蹤，全部內建於精緻的網站聊天視窗中。</p>
<p>這還不止於此。從智能優惠券到實時銷售彈出視窗，Helpmate 將支援轉化為銷售引擎。</p>
<p>您將得到完美的組合方式：在重要時自動化，在關鍵時人性化。</p>

<h3>關鍵功能</h3>
<ul>
<li>免費使用</li>
<ul>
<li>具知識庫的 AI 聊天機器人 – 使用訓練有素的回覆 24/7 處理常見問題。使用聊天機器人時，您需要創建一個免費的 API 金鑰。</li>
<li>查看訓練數據 – 允許商店管理員檢視用於訓練 AI 聊天機器人的確切數據。</li>
<li>查看聊天記錄 – 提供全面的所有過去客戶對話的記錄以供查閱和分析。</li>
<li>聊天選項中的產品建議 – 根據客戶問的問題推薦產品。</li>
<li>收集潛在客戶資訊 – 在支援聊天中獲取郵件、電話號碼和姓名。</li>
<li>票務系統整合 – 收集未解決的查詢以便後續跟進。</li>
<li>促銷條[1 模板] – 強調緊急優惠或季節性交易，無需彈出式疲憊感。</li>
<li>實時銷售通知[1 模板] – 以實時「有人剛買了這個」的彈出視窗建立信任。</li>
</ul>
<li>專業版</li>
<ul>
<li>全部包含免費項目，並具有以下選項。</li>
<li>智能優惠券發送 – 在正確時間（請求、退出意圖）優惠券代碼。</li>
<li>按 ID、郵件或電話號碼追蹤訂單 – 無需登錄，即可快速更新。</li>
<li>通過圖像搜索產品 – 上傳圖片，讓聊天機器人找到匹配的物品。</li>
<li>積極銷售優惠 – 透過聊天觸發折扣來提升轉換率。</li>
<li>通過聊天退款和退貨 – 輕鬆在聊天中提出退貨或退款請求。</li>
<li>放棄購物車恢復 – 透過電子郵件自動化使用戶返回結帳。</li>
<li>人工移交選項 – 當用戶提出時，讓他們直接透過 WhatsApp、Messenger 或電話與您聊天。</li>
</ul>
</ul>

<h3>Helpmate 所有功能</h3>
<ul>
<li>具知識庫的 AI 聊天機器人（免費）</li>
<li>Helpmate 的 AI 聊天機器人</li>
</ul>
</body>
</html>
```
</p>
<p>希望這有幫助！若有任何其他問題，歡迎隨時提出。</p>
```

原文外掛簡介

Reduce up to 97% of repetitive support questions and 70% of multichannel workload using one powerful WordPress plugin that unifies AI Chatbot, Live Chat, CRM, Appointments, Booking, and automation for Facebook, Instagram, and WhatsApp, along with lead capture and sales automation.
Helpmate – Live, Social & AI Chat with Built-in CRM
Helpmate is a support automation plugin for WordPress that combines AI chatbot, live chat, CRM, appointments, booking, Facebook, Instagram, WhatsApp messaging, and automation tools in one system.
This AI chatbot for WordPress helps automate customer support, manage leads, handle live chat conversations, run booking and appointments, and centralize CRM data inside your WordPress dashboard.
If you need automation, AI chatbot, live chat, CRM, appointments and booking in one plugin, Helpmate replaces multiple tools.

Key Features
Free Features

Helpmate AI
–Knowledge Base(30 Data Sources)

Automations
–Test Chatbot
–Customization(Partial)
–Promo Bar(1 Template)
–Sales Notifications(1 Template)

Inbox
–All Conversations(Partial)
–Chatbot(200 Chat Credits)
–Tickets

CRM
–Contacts(50)
–Notes
–Order Management
–Leads (Chat Widget Leads)

Admin Hub
–Teams & Roles
–Manage API Key
–Analytics

Pro Features
All Free Features + Below

Helpmate AI
–Knowledge Base(1k to 30k)

Automations
–Auto DM & Comments
–Order Status Tracking
–Product Search by Image
–Refund & Return in Chat Window
–Email Campaigns
–Lead Capture
–Coupon Delivery
–Proactive Sales
–Email Sequences
–Abandoned Cart Recovery

Inbox
–All Conversations
–Chatbot, Unlimited Chat Credits With Own API Key
–Live Chat
–Social Messages
–Comments on Social Media

Channels
–Facebook Messages
–Facebook Comments
–Instagram Messages
–Instagram Comments
–WhatsApp
–Live Chat
–Contacts(Unlimited)
–Appointments & Bookings
–Segments
–Custom Fields
–Tasks
–Email Templates

Helpmate All Features
= Helpmate’s Features 👇=
Here’s a straightforward look at what Helpmate can do for your WordPress business.
⚙ Support Automation System
Helpmate is a support automation plugin for WordPress designed to automate repetitive customer support tasks and reduce manual workload. The support automation system helps businesses manage conversations, automate responses, and improve efficiency inside the WordPress dashboard.
Helpmate is built for automation:

Support automation workflows
Auto DM and auto comment replies
Email campaigns
Email sequences
Lead capture automation
Coupon delivery automation
Proactive sales automation
Abandoned cart recovery automation
Sales notification popups
Promo bar announcements

Automation helps increase engagement, leads and sales without manual effort.
🤖 AI Chatbot for WordPress
Helpmate includes an AI chatbot for WordPress that automatically responds to customer inquiries and support questions. This WordPress chatbot uses knowledge base training and customizable behavior settings to deliver accurate responses.
Helpmate AI chatbot helps automate customer support and engagement:

AI chatbot trained with knowledge base
Custom chatbot tone and language
Test chatbot before going live
Behavior and appearance controls
Product search by image
Order status tracking
Refund and return in chat window

This AI chatbot reduces manual support work and improves response speed.
💬 Live Chat & Omnichannel Inbox
Helpmate provides a live chat plugin for WordPress with a centralized omnichannel inbox. The live chat system allows businesses to manage all conversations from one dashboard.
Helpmate includes a complete live chat and messaging system:

Live chat for WordPress
AI chatbot conversations
Support tickets
Social messages from Facebook, Instagram and WhatsApp
Comments management
Archived conversations
All conversations in one inbox

This live chat plugin centralizes customer support and messaging.
📱 Channels Supported
Helpmate supports multiple communication channels to unify customer support automation.
Connect multiple channels:

Facebook Messenger
Facebook Comments
Instagram DM
Instagram Comments
WhatsApp
Live Chat widget

Manage all communication inside WordPress.
🧠 Built-in CRM for WordPress
Helpmate includes a built-in CRM for WordPress that helps manage contacts, leads, and customer data directly inside the WordPress admin panel.
Helpmate includes a full CRM system:

Contacts management
Notes and activity logs
Order management
Leads from social and chat widget
Appointments and bookings
Segments
Custom fields
Tasks
Email templates

This CRM helps organize customers, leads, appointments and support data in one place.
📅 Appointments & Booking System
Helpmate includes an appointments and booking system for WordPress that integrates with live chat, CRM, and automation tools.
Helpmate supports appointments and booking management:

Create appointments
Manage bookings
Automate reminders
Sync with CRM contacts

The appointment booking system works alongside AI chatbot and support automation to streamline scheduling and customer communication.
🏢 Admin Hub & Team Management
Helpmate includes an admin hub for managing support automation, AI chatbot, live chat, CRM, and booking features from one dashboard.
Admin features:
* Teams and roles
* Analytics dashboard
* Manage modules
Control support automation, AI chatbot, CRM and live chat from one admin hub.
🚀 Why Choose Helpmate?

Support automation for WordPress
AI chatbot with knowledge base
Live chat and Facebook, Instagram, WhatsApp messaging
Built-in CRM
Email campaigns
Email sequences
Appointments and booking system
Lead capture and sales automation
Abandoned cart recovery
Omnichannel inbox

One plugin. Complete support automation system.
Check All Free and Pro Features
Installation Requirements
Minimum Requirements

WordPress 5.8 or higher
WooCommerce 6.0 or higher
PHP 7.4 or higher
MySQL 5.7+ or MariaDB equivalent

Recommended Requirements

WordPress 6.2+
PHP 8.0+
WooCommerce 7.5+

Installation Process

Upload the plugin folder to the /wp-content/plugins/ directory, or install via WordPress admin.
Activate the plugin through the “Plugins” menu.
Go to “Helpmate” in the sidebar and configure your chatbot.
Add FAQs, link products, and customize chatbot responses.
Done! Your smart AI assistant is live.

Version Update Logs
2.0.0 – 2026-02-22

Added: Completely redesigned admin sidebar with icon bar and submenu panel navigation.
Added: Mobile-responsive sidebar with sheet-based navigation.
Added: Notification bell in top bar with unread notification counts.
Added: Browser tab title sync for unread notification count.
Added: 3-step setup wizard (API Key, OpenAI (Pro), Data Training) for first-time users.
Added: Getting started checklist on Dashboard with step-by-step onboarding.
Added: Free vs Pro comparison table on Dashboard.
Added: Contacts management page (50 contacts free, unlimited in Pro).
Added: Contact details page with Overview, Emails, Tasks, Notes, Conversations, Orders, and Tickets tabs.
Added: Contact details tabs for Abandoned Carts, and Schedules. (Pro)
Added: Leads management page with notification badge for new leads.
Added: Notes system on contacts.
Added: WooCommerce order management linked to contacts.
Added: WooCommerce order metabox showing CRM contact info.
Added: Appointments and Bookings management. (Pro)
Added: Segments with condition builder for contact filtering. (Pro)
Added: Custom Fields for contacts and tasks. (Pro)
Added: Tasks management with Kanban board and list view. (Pro)
Added: Email Templates with template editor and library. (Pro)
Added: Email Campaigns with bulk sending. (Pro)
Added: Email Sequences for automated follow-up flows. (Pro)
Added: Failed emails tracking sheet. (Pro)
Added: Smart Scheduling module with schedules and settings. (Pro)
Added: CRM Analytics with reports for Contacts, Leads, Emails, Tasks, Tickets, and Team Performance. (Pro)
Added: Unified All Conversations inbox replacing the old Activity page.
Added: Chatbot conversations tab (200 chat credits free, unlimited with own API key in Pro).
Added: Tickets tab in inbox.
Added: Archived conversations tab.
Added: Live Chat inbox tab with real-time messaging. (Pro)
Added: Social Messages inbox tab. (Pro)
Added: Comments inbox tab for social media comments. (Pro)
Added: Automations organized into Support, Sales, Marketing, and Conversion groups.
Added: Lead Capture automation page.
Added: Promo Bar moved under Conversion Automation (1 free template).
Added: Sales Notifications moved under Conversion Automation (1 free template).
Added: Chatbot sub-group under Support Automation with Test Chatbot, Customization, and module settings.
Added: Auto DM and Comments automation for social platforms. (Pro)
Added: Email Campaigns automation. (Pro)
Added: Coupon Delivery automation. (Pro)
Added: Proactive Sales automation. (Pro)
Added: Email Sequences automation. (Pro)
Added: Facebook Messages and Comments integration. (Pro)
Added: Instagram Messages and Comments integration. (Pro)
Added: WhatsApp integration. (Pro)
Added: Live Chat channel settings. (Pro)
Added: Social lead campaign components. (Pro)
Added: Teams and Roles management with 5 predefined roles (Admin, Manager, Live Chat Agent, Salesperson, Marketer).
Added: Role-based permission system across all pages.
Added: Modules management page for toggling features on and off.
Added: Analytics page moved under Admin Hub.
Added: Chat review and feedback form in the public chat widget.
Added: Business hours support for the chat widget.
Added: Improved test chatbot with launcher preview mode.
Added: Behavior settings for chatbot (tone, language).
Added: Post and page meta box for training KB directly from the WordPress editor.
Added: Appointment booking form in public widget. (Pro)
Added: Public scheduling page with form template. (Pro)
Added: Email unsubscribe page. (Pro)
Added: In-app notifications system.
Added: Notification badges on Inbox and CRM sidebar sections.
Added: Per-type notification counts (leads, appointments, tasks etc.).
Added: Realtime updates system.
Added: Permissions module with granular access control.
Added: Social message processor for multi-platform handling. (Pro)
Update: Improved AI reasoning capabilities.
Update: Data source tabs (File, Post, Products, QnA, Text, URL) improved.
Update: Chat response generator improved.
Update: Improved chat message bubbles and formatting.
Update: Updated product carousel component.
Update: Rich text editor toolbar expanded (code view, image insertion).
Update: Improved chat conversion system message.
Removed: Old flat sidebar navigation (replaced by icon bar and submenu panel).
Removed: Old Activity page (replaced by Inbox).
Removed: Old Activate API page (replaced by Setup Wizard).
Removed: Old Dashboard page (replaced by Control Center Dashboard).
Removed: Old Analytics page (replaced by Control Center Analytics).
Removed: Old Modules page (replaced by Automations structure).

1.1.6 – 2025-11-29

Added: Test chatbot feature with instructions.
Added: Instructions added for training chatbot.
Update: Improved chat conversion system message.

1.1.5 – 2025-11-23

Fixed: Bulk train datetime and progress issues fixed.
Update: App center sidebar menu highlighted.

1.1.4 – 2025-11-05

Fixed: Hotfix for react build issue.

1.1.3 – 2025-11-03

Added: Feedback form on plugin deactivation.
Fixed: Admin page loading issues on some pages.

1.1.2 – 2025-10-30

Fixed: Content train for website without title issue fixed.
Fixed: Sales notification, human handover and refund return css issues fixed.
Update: Dashboard button alignment.

1.1.1 – 2025-10-26

Update: Edit website information textarea is replace with a rich text editor.
Fixed: Train data issue.

1.1.0 – 2025-10-16

Added: Dashboard page
Added: Simplified consent on api key creation page
Added: PDF, excel and docs files support in data sources
Added: Abandoned cart scheduling follow up emails
Added: Display of credits usage in manage api key page
Removed: Start here tab from data sources
Fixed: Style conflicts from chatbot widget css with the website styles.

1.0.0 – 2025-10-05

New: Initial release

各版本下載點

（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。

1.0.0 | 1.1.0 | 1.1.1 | 1.1.2 | 1.1.3 | 1.1.4 | 1.1.5 | 1.1.6 | 2.0.0 | trunk |

延伸相關外掛（你可能也想知道）

文章
Filter
Apply Filters
Close
Mastodon