內容簡介
Feno CX Cloud 是一款結合即時聊天與 AI 聊天機器人的客服外掛，支援行銷自動化與多渠道溝通，協助網站經營者即時回應訪客、提升轉換率並增加營收。
【主要功能】
• 內建免費即時聊天模組，支援客服與銷售對話
• AI 聊天機器人，可串接 Dialogflow 建立自動化情境
• 多種通知方式：Email、推播、桌面、簡訊與音效提醒
• WooCommerce 整合，支援行銷自動化與名單蒐集
• 支援 Facebook、Telegram 等多渠道全通路溝通
• 提供 Android 與 iOS 行動應用程式及漸進式網頁應用程式
外掛標籤
開發者團隊
原文外掛簡介
Automate your customers’ communication with artificial intelligence-driven bots and a chat system optimized for conversational marketing.
Save time, increase revenues, and use the software you already know and love.
Here’s how our Live Chat plugin will help you capture more leads and enhance your conversions rates.
Live chat
Feno CX allows you to embed a free live chat module on your website and let site visitors chat with you.
Using the plugin, you can easily handle the following WordPress live chat
Support live chat: answer questions your users might have about your business through live chat.
Sales live chat: help answer questions your potential customers might have about your products/services through live chat.
Marketing live chat: create emails or phone number lists, synchronize WooCommerce. Details here.
Automated chatbot: create powerful scenario with by connecting the Dialogflow chatbot. Details here.
Real-time notifications
Don’t lose visitors. Actively engage them instead with a complete set of notifications.
The following notification types are available: email, push notifications, desktop notifications, text message notifications, flash notifications, sounds, red counter.
Update the browser tab title each time a new message is received.
Mobile app for Android and iOS
Turn your Android or iOS device into a customer service hub and chat with your users via our innovative progressive web app for Android and iOS.
It’s fast and it works great. The Feno CX administration area is a progressive web app that can be installed on Windows and Macs.
It runs like any other software on your computer or and any other app on your mobile device.
Support features
Support
Manage Conversations
Knowledge Base Articles
Message Editor
Saved Replies
Departments
Notifications
Real-Time Queue
Direct Message
Email Piping
Omni-Channel
AI Translations in Real-Time
AI Smart Reply
Reports
Agent Ratings
Tickets
Offline Message
More Features
Chatbot features
Automated Communication
Easy to Use
Ready Templates
Benefits
Bot Training
Rich Messages
Human Takeover
Multilingual
Knowledge Base
WooCommerce Integration
Works with Facebook, Telegram and More
AI Artificial Intelligence
Analytics
Actions
Dialogflow CX and ES
More Features
Marketing features
Popup Message
Welcome Message
Follow Up Message
Subscribe Message
Newsletter Subscription
Automations and Triggers
Multi-Users Direct Message
WooCommerce
Chat Bot
Social Share
Pro-active Chat
Rich Messages
Users features
Registration and Login
Manage Users and Agents
Find, Sort and Filter
Get to Know Your Customers
AI Language detection
Developers features
Web API
JavaScript API
PHP API
Use cases
More features
Mobile App
Progressive Web App
WordPress Integration
Multilingual and RTL
Privacy Acceptance and GDPR
Design Customization
White Label
Security
Panel and Full-Screen Chat
Performance
Data and Privacy
Departments
More Features
