內容簡介
CustomerEagle Chat Widget 是一個 AI 驅動的客戶支援平台，提供即時聊天小工具、統一的代理收件箱、根據您的知識庫訓練的 AI 助手及幫助中心，讓您的訪客獲得即時協助。
【主要功能】
• 一分鐘設置：只需粘貼工作區 ID 即可啟用
• AI 回答與人員接手：自動回答並在需要時轉接給團隊
• 內建幫助中心搜尋：訪客可直接查找文章
• 頁面規則：可在特定路徑隱藏小工具
• 無性能影響：僅在需要的頁面加載腳本
外掛標籤
開發者團隊
原文外掛簡介
CustomerEagle is an AI-powered customer support platform: a chat widget for your visitors, a unified agent inbox, an AI assistant trained on your own knowledge base, and a help center — all in one place.
This plugin adds the CustomerEagle chat widget to your WordPress site without touching your theme:
One-minute setup — paste your Workspace ID and you’re live.
AI answers, human handoff — the widget answers from your knowledge base and hands off to your team when needed.
Help-center search built in — visitors find articles without leaving the page.
Page rules — hide the widget on specific paths (checkout, account pages, …).
No performance tax — one deferred script tag, loaded only on pages where the widget should appear. Nothing loads in your admin area.
You need a CustomerEagle account to use this plugin — plans (including a free plan) are available at customereagle.com.
Developer filters
custeagle_should_display — final say over whether the widget loads on a request.
custeagle_api_base — override the widget endpoint (https only; for staging setups).
External services
This plugin embeds the CustomerEagle chat widget, a third-party service operated by CustomerEagle. When the widget is enabled, every visitor’s browser loads the widget script from api.customereagle.com and connects to the same domain for chat.
What is sent: the Workspace ID configured in the plugin, the visiting page’s domain (used to verify the widget is allowed to run there), and — only when a visitor uses the chat — the messages and any contact details they choose to type. The plugin itself sends no data server-side and stores nothing about your visitors in WordPress.
When: on every public page view where the widget is enabled (script load), and during chat use.
Service: CustomerEagle — Privacy Policy · Terms of Service
If you are subject to GDPR or similar regulations, mention CustomerEagle in your site’s privacy policy.
