內容簡介
Cognitcxt AI Chat Assistant for WooCommerce 為您的商店添加了一個 AI 客戶支持助手，能即時回答客戶的常見問題，提升客戶服務效率，減少人工支持需求。
【主要功能】
• 自動回答訂單追蹤和歷史查詢
• 處理退款、退貨和訂單取消請求
• 提供產品問題和目錄搜尋服務
• 支援多種溝通管道，包括 WhatsApp 和電子郵件
• 簡易安裝，幾分鐘內即可啟用
外掛標籤
開發者團隊
② 後台搜尋「Cognitcxt AI Chat Assistant for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Cognitcxt AI Chat Assistant for WooCommerce adds an AI customer support assistant to your store. It answers the questions that fill your support inbox — “Where is my order?”, “Can I return this?”, “Do you have this in blue?” — instantly and around the clock, using live data from your WooCommerce store instead of canned replies.
What your customers can ask:
Order tracking and order history
Refund and return requests, and order cancellations
Product questions and catalog search
Shipping, payment and store-policy questions
Account questions, complaints and feedback
Why store owners use it:
Fewer support tickets — routine order and refund questions are resolved without a human.
Always accurate — every answer is built from your live orders, products and policies.
Live in minutes — install the plugin, paste your license key, and the widget appears on your store.
More than web chat — from your Cognitcxt dashboard the same assistant can also answer customers on WhatsApp, voice calls and email.
Try it first in the live demo store. Plans start at $20 per store per month — see pricing.
Plugin features:
Floating chat bubble that auto-injects into your site footer — no shortcode required
Shortcode [cognitcxt_chat] for manual placement with position, width, and height options
License key authentication — only activated sites can use the widget
Supports multiple license keys per site (e.g. multi-store setups)
Display control — show the widget on all pages or select specific pages/posts
Demo mode — let unauthenticated visitors preview the chat on a marketing page
Works with WooCommerce 5.x and above for product and order look-ups
Integrates with the MCP (Model Context Protocol) standard for AI tool use
Compatible with WooCommerce 9.x shared MCP adapter — no conflicts
Requirements:
WordPress 5.8 or later
PHP 7.4 or later
WooCommerce (for product and order features)
HTTPS / SSL enabled on your site
A valid Cognitcxt license key (available at cognitcxt.com)
Visitors must be logged in to use the chat widget (the widget identifies users by their WordPress user ID to look up orders and account data)
External Services
This plugin connects to the Cognitcxt service hosted at https://cognitcxt.com to validate and activate license keys. This connection is initiated only by a site administrator from the plugin settings page — it is never triggered automatically in the background without admin action.
What data is sent and when:
License activation / validation (POST request to the Cognitcxt license activation endpoint at cognitcxt.com)
Triggered when an admin clicks Activate License or Add & Validate in the plugin settings.
Data sent:
License key entered by the admin
Site URL (home_url())
A randomly generated API secret (auto-created on plugin activation, stored in wp_options)
WordPress username and a WordPress Application Password (used by the Cognitcxt backend to authenticate REST API requests from the AI to your site)
Platform identifier (WOOCOMMERCE)
License re-validation (POST request to the Cognitcxt license validation endpoint at cognitcxt.com)
Triggered when an admin switches the active license in the Activated Licenses tab.
Data sent:
License key
Site URL
No data is sent to external servers on the front end or during normal page loads. The chat widget itself is loaded in an iframe from the URL configured in the plugin settings (default: https://cognitcxt.com/widget/). The iframe receives the license key, a WordPress user ID, and the site URL as URL parameters so the chat UI can authenticate requests.
Cognitcxt service links:
Service home: https://cognitcxt.com
Privacy Policy: https://cognitcxt.com/privacy
Terms of Service: https://cognitcxt.com/terms
Security and Vulnerability Disclosure
To report a security vulnerability in this plugin, please email [email protected] with a description of the issue, steps to reproduce, and any relevant proof-of-concept. We aim to acknowledge reports within 48 hours and to release a patch within 14 days for critical vulnerabilities.
Please do not disclose vulnerabilities publicly until we have had a reasonable opportunity to investigate and remediate. We do not currently operate a bug bounty programme, but we are committed to crediting reporters in release notes where disclosure is consented to.
This policy is maintained in compliance with the EU Cyber Resilience Act, which requires commercial WordPress plugin developers distributing software to EU users to have a formal vulnerability disclosure process in place by September 2026.
