內容簡介
**總結：**
CODShield AI 幫助 WooCommerce 商店減少假貨到付款訂單和退貨損失。它可以通過 WhatsApp（免費，單一內建信息）和選擇性地通過語音 IVR 呼叫（PRO）驗證可疑訂單。此外，您還可以使用分析區域來跟踪確認、風險分佈和時間性能，還可以查看帶有篩選器和 CSV 導出的訂單詳細信息。
**問題與答案：**
1. CODShield AI 的功能有哪些？
- 通過 AI 驅動的貨到付款欺詐防護
- WhatsApp 訂單確認
- 語音 IVR 訂單確認（PRO）
- 分析儀表板
- 訂單詳細信息
- 許可證和商店
- 模塊（附加模組）
2. 如何運作 CODShield AI？
- 客戶下訂單
- 插件運行風險檢查並執行相應操作
- 免費版：通過 WhatsApp 發送確認消息（單一內建消息）
- PRO 版：如果消息失敗或被忽略，可能觸發語音 IVR 調用
- 客戶確認/取消；插件相應地更新訂單資訊/狀態
- 在分析中查看整體表現並深入訂單詳細信息
3. 提供的隱私保護如何？
- 這個插件可以連接到外部服務（您配置的 CODShield AI 後端/消息或 IVR 提供者）執行 AI 風險檢查、發送 WhatsApp 消息和/或進行 IVR 呼叫
- 可能傳輸的數據包括：訂單 ID、訂單總額、COD/付款方式、客戶名稱、電話號碼和確認 URL
- 目的：驗證買家意圖並降低 COD 欺詐/退款
- 保留：取決於您的提供者，請仔細查看他們的政策
- 同意：在您的商店政策中披露通過 WhatsApp/IVR 進行驗證，並確保處理電話號碼進行欺詐防范有合法基礎
這些問題與答案旨在幫助您更好地了解 CODShield AI 插件及其功能和隱私保護。
外掛標籤
開發者團隊
② 後台搜尋「CODShield AI – Cash on Delivery (COD) Fraud Shield」→ 直接安裝（推薦）
原文外掛簡介
CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.
Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.
Key Features
Cash On Delivery Fraud Shield – Powered by AI
Basic risk checks in free plugin; works with your COD flow.
Auto-hold or flag risky COD orders before fulfillment.
Clear audit trail via WooCommerce order notes.
WhatsApp Order Confirmation
Sends a message after order creation with Confirm / Cancel links.
Uses a single built-in message (no custom/multi templates in this version).
Order status/notes update automatically on customer action.
Voice IVR Order Confirmation (PRO)
Automated phone call asks the buyer to confirm/cancel via keypad.
Real-time callback updates the WooCommerce order.
Analytics Dashboard
Orders & Revenue Trend bar chart.
Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).
WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).
Date range selector and quick “7 Days” preset.
Orders Details
Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).
Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.
Export Orders to CSV.
License & Store
Enter license key and store ID; see active/expired status and time remaining.
Modules (Add-ons)
Manage installed modules and browse extensions (if enabled in your account).
How It Works
Customer places a COD order.
Plugin runs risk checks and, when required:
Free: sends WhatsApp confirmation (single built-in message).
PRO: may trigger a Voice IVR call if messages fail or are ignored.
Customer confirms/cancels; the plugin updates order notes/status accordingly.
View overall performance in Analytics and drill into Orders Details.
Free vs PRO
Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.
PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.
Usage
WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)
Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.
Privacy
This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls.
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs.
Purpose: verify buyer intent and reduce COD fraud/RTO.
Retention: depends on your provider; review their policy.
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.
External Services
CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.
Support
Use the Support tab on the plugin page for community help.
PRO license/account issues: contact your CODShield AI support channel.
