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Centous Shipping Protection allows WooCommerce store owners to offer optional shipping protection during Cart and Checkout. Customers can protect their orders against loss, theft, damage, or delayed delivery and submit claims directly from their My Account dashboard.
The plugin includes a complete claim management system for store admins, flexible insurance plans, refund workflows, analytics, and customizable widget settings.
Key Features
Offer optional shipping protection during cart and checkout
Fixed and percentage based insurance plans (single plan mode)
Customer claim request system
Customer claim tracking from My Account
Admin claim management dashboard
Claim approval, rejection, and refund workflows
Protected WooCommerce order management
Supporting attachment uploads for claims
Analytics dashboard for protected orders and claims
Enable or disable protection widgets on Cart and Checkout
Customizable widget title, description, layout, icon, colors, and spacing
Widget shortcode for manual placement on cart and checkout pages
SMTP and server email delivery for claim notifications
Responsive and WooCommerce-friendly design
Compatible with classic and block-based Cart and Checkout
Centous Shipping Protection Pro
Upgrade to Centous Shipping Protection Pro to unlock advanced features:
Cart value based insurance plans with multiple pricing rules
Set different fixed or percentage fees by cart total range
Add, edit, and manage cart value rules from the Plans page
Customizable email templates for claim notifications
Edit subject lines and body content for admin and customer emails
Enable or disable individual claim email templates
Dynamic placeholders for customer, claim, and order details
Email preview before sending
Advanced analytics reports
Priority premium support
Future premium features included
1 year of updates
Getting Started
Configure Insurance Plans
Go to Shipping Protect → Plans
Select your insurance plan type:
Fixed
Percentage
Configure plan mode:
Single Plan
Save your insurance plan
Configure Widget Settings
Go to Shipping Protect → Widget Settings
Enable shipping protection on Cart and/or Checkout
Customize:
Switcher layout (toggle or checkbox)
Insurance icon
Spacing, typography, colors, and border style
Save settings
Manage Orders
Go to Shipping Protect → Manage Orders
View all protected WooCommerce orders
Track claim and fulfillment statuses
Manage Claims
Go to Shipping Protect → Manage Claims
Review submitted customer claims
Reject, or refund claims
View uploaded customer proof attachments
Plugin Menu Structure
Dashboard
Plans
General Settings
Widget Settings
Manage Orders
Manage Claims
Email Templates (Pro upgrade preview)
Insurance Plan Types
Fixed Plan
Charge a fixed insurance amount per order.
Example:
Order Protection = $5
Percentage Plan
Charge insurance based on order subtotal percentage.
Example:
2% of cart subtotal
Cart Value Based Plan (Pro)
Charge different protection fees depending on cart total ranges. Available in Centous Shipping Protection Pro.
Example:
$2.99 for carts under $50, $4.99 for carts between $50 and $150, and $7.99 for carts over $150.
Claim Workflow
Customer places an order with shipping protection enabled
Customer submits a claim request from My Account
Admin reviews claim details and attachments
Admin approves or rejects the claim
Refund is processed for approved claims
Supported WooCommerce
WooCommerce latest version supported
High-Performance Order Storage (HPOS) compatible
Cart and Checkout Blocks compatible
Data Handling & Privacy
This plugin does not collect personal data independently.
Customer claim information is stored locally in your WordPress database and used only for claim management purposes.
Third-Party Libraries
ApexCharts (https://apexcharts.com) — MIT License — used for the analytics dashboard.
Support
For support, please contact us at Centous Support.
Documentation: Centous Shipping Protection Documentation
Author
centous.com
