內容簡介
BetterCX Widget 外掛提供強大的 AI 驅動客戶支援解決方案，無縫整合至您的 WordPress 網站。此外掛提供完整的聊天小工具體驗，具備高級功能、可自訂外觀及企業級安全性。
【主要功能】
• AI 驅動支援：智能聊天機器人理解上下文並提供有用回應
• 實時聊天：與客戶即時通訊
• 可自訂外觀：匹配品牌主題、顏色、標題及位置選項
• 嵌入模式選項：靈活大小及位置設定
• 豐富媒體支援：圖像上傳及分享功能
• 行為追蹤：監控用戶互動及分析
外掛標籤
開發者團隊
📦 歷史版本下載
原文外掛簡介
The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.
Key Features
AI-Powered Support: Intelligent chatbot that understands context and provides helpful responses
Real-time Chat: Instant messaging with your customers
Customizable Appearance: Match your brand with themes, colors, titles, and positioning options
Embedded Mode Options: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts
Rich Media Support: Image upload and sharing capabilities for enhanced communication
Branding Control: Customizable “Powered by BetterCX” attribution display
Mobile Responsive: Optimized for all devices and screen sizes
WordPress Integration: Native shortcode and widget support
Event Tracking: Monitor user interactions and analytics
Security First: GPLv2+ licensed, no tracking without consent
Developer Friendly: Full API access and customization options
How It Works
Install & Activate: Install the plugin and activate it
Get Your Key: Obtain your public key from the BetterCX dashboard
Configure: Set your preferences in the admin settings
Deploy: Use shortcodes, widgets, or automatic placement
Monitor: Track interactions and improve customer support
Integration Options
Shortcode: [bettercx_widget] – Use anywhere in posts, pages, or widgets
Widget Areas: Drag and drop into any widget area
Automatic Placement: Global widget placement on all pages
Custom Positioning: Left or right side positioning
Embedded Sizing: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio
Embedded Placement: Top, center, or bottom positioning for embedded widgets
Theme Integration: Seamless integration with any WordPress theme
Privacy & Security
This plugin is designed with privacy and security in mind:
No Unauthorized Tracking: Only tracks with explicit user consent
Local Asset Loading: All assets are bundled locally (no external CDN dependencies)
No External Scripts: All JavaScript and CSS files are included in the plugin
Secure Communication: All API calls use HTTPS encryption
Data Minimization: Only collects necessary information for functionality
GDPR Compliant: Follows European data protection regulations
Opt-in Analytics: Analytics tracking requires explicit user consent
No Third-party Dependencies: No external libraries loaded from CDNs
Service Integration
This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:
Processes chat messages to provide intelligent responses
Stores conversation history for context
Provides analytics and insights
Offers enterprise-grade security and reliability
Service Terms and Privacy:
* Service Provider: BetterCX Inc.
* Service URL: https://bettercx.ai
* Terms of Service: https://bettercx.ai/terms
* Privacy Policy: https://bettercx.ai/privacy
* Data Processing: All data processing occurs on BetterCX servers
* Data Retention: As per BetterCX privacy policy
* User Rights: Users can request data deletion and opt-out of tracking
Important: This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.
For more information about the BetterCX service, visit bettercx.ai.
External Services
This plugin uses the following external services:
BetterCX API Service
What it is: AI-powered customer support service that processes chat messages and provides intelligent responses.
What data is sent:
* Chat messages sent through the widget
* Session information for authentication
* Website origin for security validation
When data is sent:
* When a user sends a message through the chat widget
* When the widget initializes and creates a session
* When the widget needs to authenticate with the service
Service Provider: BetterCX Inc.
Terms of Service: https://bettercx.ai/terms
Privacy Policy: https://bettercx.ai/privacy
Google Translate API (Optional)
What it is: Language detection service used to automatically detect the website’s language for proper widget localization.
What data is sent:
* Sample text from the website (first 1000 characters)
* Only sent when automatic language detection is enabled
When data is sent:
* Only when the widget needs to detect the website’s language
* Only if the language cannot be determined from HTML meta tags or browser settings
Service Provider: Google LLC
Terms of Service: https://policies.google.com/terms
Privacy Policy: https://policies.google.com/privacy
Note: This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.
Important: The Google Translate API usage is implemented in the compiled JavaScript files (/assets/p-*.js) and is only called when automatic language detection is enabled. The source code for this functionality is available in /src/services/theme.service.ts in the detectLanguageWithGoogleTranslate() method.
Privacy Policy
This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:
Data Collection
The plugin may collect the following information:
* Chat messages sent through the widget
* Session information for authentication
* Basic usage analytics (with user consent)
Data Usage
Collected data is used to:
* Provide AI-powered responses to customer inquiries
* Maintain conversation context
* Improve the service quality
* Generate analytics and insights
Data Storage
Chat messages are stored securely on BetterCX servers
Session data is stored temporarily for authentication
No sensitive data is stored locally on your WordPress site
User Rights
Users have the right to:
* Access their data
* Request data deletion
* Opt out of analytics tracking
* Close the chat widget at any time
Contact Information
For privacy-related questions, contact:
* Email: [email protected]
* Website: bettercx.ai/privacy
Service Terms
This plugin integrates with the BetterCX service. By using this plugin, you agree to:
BetterCX Terms of Service: bettercx.ai/terms
BetterCX Privacy Policy: bettercx.ai/privacy
WordPress.org Plugin Directory Guidelines
The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.
Support
Getting Help
Plugin Documentation: Check the plugin settings page for usage instructions
WordPress.org Forums: Post questions in the plugin support forum
BetterCX Support: Visit bettercx.ai/support
Email Support: Contact [email protected]
Reporting Issues
If you encounter any issues:
1. Check the plugin settings and configuration
2. Test with a default WordPress theme
3. Disable other plugins temporarily
4. Check the browser console for errors
5. Report the issue with detailed information
Feature Requests
We welcome feature requests! Please:
* Check if the feature already exists
* Describe the use case clearly
* Explain how it would benefit users
* Submit through our support channels
Development
Source Code
This plugin includes human-readable source code in the /src/ directory:
* TypeScript/React source files for the widget component
* SCSS source files for styling
* Service layer source code
* Type definitions
* Build configuration files
The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.
Source Code Location: The complete source code is available in the /src/ directory of this plugin, including:
– /src/components/ – React/TypeScript components
– /src/services/ – API and authentication services
– /src/types/ – TypeScript type definitions
– /src/utils/ – Utility functions
– /src/global/ – Global styles
Building
To build the widget from source:
1. Navigate to the /src/ directory
2. Run npm install to install dependencies
3. Run npm run build to build the widget
4. The built files will be output to the assets/ directory
Build Process: The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:
1. Compiles TypeScript source files from /src/ directory
2. Bundles and minifies JavaScript/CSS assets
3. Outputs compiled files to /assets/ directory
4. Generates multiple output formats (ES modules, SystemJS, UMD)
Contributing
This plugin is open source and welcomes contributions:
* Fork the repository
* Create a feature branch
* Follow WordPress coding standards
* Submit a pull request
Code Standards
The plugin follows:
* WordPress PHP Coding Standards
* WordPress JavaScript Coding Standards
* WordPress CSS Coding Standards
* PSR-12 coding standards where applicable
Testing
Before submitting changes:
* Test with multiple WordPress versions
* Test with different themes
* Test with other plugins
* Run PHP linting tools
* Test JavaScript functionality
License
This plugin is licensed under the GPLv2 or later.
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
Credits
Development Team
BetterCX Team – Plugin development and maintenance
WordPress Community – Testing and feedback
Open Source Contributors – Code improvements and bug fixes
Third-Party Libraries
This plugin uses the following open source libraries:
* BetterCX Widget (MIT License)
* WordPress Core APIs (GPLv2+)
* Modern JavaScript (ES6+)
Acknowledgments
Special thanks to:
* WordPress.org Plugin Directory team
* WordPress community contributors
* Beta testers and early adopters
* All users who provide feedback and suggestions
Technical Details
Requirements
WordPress 5.0 or higher
PHP 7.4 or higher
Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)
HTTPS recommended for production use
Performance
Lightweight and fast loading
Optimized asset delivery
Minimal database queries
Efficient caching mechanisms
Security
Input sanitization and validation
Output escaping
Nonce verification
Capability checks
Secure API communication
Compatibility
WordPress 5.0 – 6.8+
PHP 7.4 – 8.3+
All major browsers
Mobile and tablet devices
Popular WordPress themes
Major page builders
Additional Information
Plugin URI
Author URI
https://bettercx.ai
Tags
chat, widget, customer support, ai, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience
Requires Plugins
None
Network
No
Multisite
Yes, works with WordPress Multisite
Export
Yes, settings can be exported and imported
Import
Yes, settings can be imported from exported files
Last Updated
2026-03-13
Version
1.0.25
Minimum WordPress Version
5.0
Tested WordPress Version
6.8
Minimum PHP Version
7.4
Tested PHP Version
8.3
Stable Tag
1.0.25
Development Version
1.0.25
Requires at least
5.0
Tested up to
6.8
Requires PHP
7.4
License
GPLv2 or later
License URI
https://www.gnu.org/licenses/gpl-2.0.html
Text Domain
bettercx-widget
Domain Path
/languages
Network
false
Update URI
