內容簡介
BasePress Docs 是一款輕量級知識庫外掛，讓你在 WordPress 網站上快速建立產品文件、操作手冊或 Wiki，協助客戶自助查找答案，有效減少客服工單數量並降低支援成本。
【主要功能】
• 可建立多個獨立知識庫，依產品或服務分類
• 內建設定精靈，五分鐘內即可完成安裝
• 提供三種內建佈景樣式與品牌色彩自訂
• 支援響應式設計，適配各種裝置瀏覽
• SEO 友善架構，有助搜尋引擎收錄
• 與任何 WordPress 佈景主題相容
外掛標籤
開發者團隊
② 後台搜尋「Knowledge Base documentation & wiki plugin – BasePress Docs」→ 直接安裝（推薦）
原文外掛簡介
Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.
Best Knowledge Base, Docs and Wiki plugin for WordPress
Create a knowledgebase that provides support even when you’re not around 🤩.
A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced.
BasePress allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box.
This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area.
There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates.
Check detailed BasePress Documentation.
✔ What makes BasePress the right tool for your business?
Ready to use in less than 5 minutes.
A dedicated Wizard to guide you through the set-up procedure.
Create as many independent knowledge bases as you need out of the box.
Keeps your content organized in a logical way dividing it by product, service, department etc.
Serves targeted answers to your customers, saving them time.
Keeps the look of your website professional.
BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for.
Adapts to all devices. Your customers can consult it form any device including tablets and phones.
SEO friendly.
Professional support.
This is a Lite version of our Premium plugin that we wanted to share with the WordPress community.
It has all the features you need to create your fully functional knowledge base and nothing less.
✔ MAIN FEATURES
Build a single or multiple knowledge base
A dedicated page for users to choose the knowledge base they want to consult
Unlimited sections hierarchy
List and boxed section styles
Image and description for each knowledge base
Image, icon and description for each section
Icon selector for each article
Icons manager to easily change your icons and use any icon font of your choice
Drag and drop reorder for knowledge bases and sections
Search bar with live results
Shortcode to add the search bar anywhere in your website
Related articles widget
Sections widget
Knowledge bases widget
Easy-to-use admin screens
Translatable via .pot files
Easy customization and colour branding
Three themes included
Use with or without Gutenberg
Create the support desk easily with this self-hosted documentation plugin
If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits:
🏆 PREMIUM FEATURES
Advanced search bar results based on user votes and visits
Articles voting
Popular articles widget based on votes or visits
Feedback on your KB articles so you can create better docs
Google reCATCHA feature to control spam from the feedback form
Automatic Table of Contents (TOC) in articles and/or widgets
Drag and drop articles reorder
Next and Previous articles navigation
Advanced Content Restriction by user role
Tags support
Knowledge base Statistics
Dashboard widget
Multisite support
Shortcode editor to add dynamic lists of articles outside the knowledge base
Integration with WPML for Multilingual KB
Integration with SearchWP via add-on for advanced searches
Integration with Oxygen Visual Site Builder via add-on
See our knowledge base & live demo
WHAT CAN YOU USE BASEPRESS FOR
Runbooks
Internal knowledge base for teams and company employees on an intranet
External documentation knowledgebase for customers
Troubleshooting guides
E-commerce websites
Product manuals and wiki
Documentation for schools and colleges
Service or product documentation
Frequently Asked Questions (FAQs)
Wiki and much more
E-commerce websites
Standards and policies at government and other agencies
eLearning for Schools and colleges
Want to unlock the advanced features? Upgrade to our Pro version
Support & Product Documentation
For detailed plugin documentation visit our knowledge base
If you have any more questions, visit our support on the Plugin’s Forum
For more information about premium version, features etc. visit our website at BasePressKB
Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme.
Loved BasePress plugin? Please leave a plugin review on WordPress.
