內容簡介
AICOSO Click to Chat 外掛為 WooCommerce 網店添加 WhatsApp 點擊聊天按鈕，讓顧客在瀏覽產品或購物過程中輕鬆聯繫商店。此外掛提供多種按鈕配置選項，並能包含產品相關信息，提升顧客服務效率。
【主要功能】
• 在產品頁面和購物車中添加 WhatsApp 按鈕
• 支援多個 WhatsApp 號碼配置
• 自訂產品相關的 WhatsApp 訊息模板
• 提供結帳和訂單確認頁的聯繫選項
• 浮動聊天按鈕可隨時訪問
外掛標籤
開發者團隊
原文外掛簡介
AICOSO Click to Chat adds WhatsApp click-to-chat buttons to WooCommerce so customers can contact your store while browsing products or moving through the shopping journey.
Add WhatsApp buttons to product pages, shop and category listings, cart, checkout, and thank-you pages, or keep a floating chat button available for general customer questions.
Messages can include useful WooCommerce context such as product names, prices, URLs, selected variations, cart information, and order details. You can also configure multiple WhatsApp numbers, assign numbers to products or categories, add buttons with shortcodes, control where buttons appear, and review recorded button clicks in the analytics dashboard.
What does AICOSO Click to Chat do?
AICOSO Click to Chat connects WooCommerce pages with WhatsApp using click-to-chat links.
When a visitor selects a configured WhatsApp button, the plugin opens WhatsApp with the relevant number and a pre-filled message based on your settings.
This can help with common store conversations such as:
Product questions before purchase
Requests for additional product information
Questions about available product variations
Cart-related questions
Checkout assistance
Order-related conversations
General customer support
The plugin uses click-to-chat links rather than acting as a WhatsApp inbox inside WordPress.
WooCommerce WhatsApp Button Placements
Choose where customers can access your WhatsApp contact button.
Supported placement areas include:
Single WooCommerce product pages
WooCommerce shop and category listings
Cart page
Checkout page
Thank-you / order confirmation page
Floating button for site-wide access
Single product pages include multiple placement choices so the button can be positioned around important product information and purchase actions.
Product-Specific WhatsApp Messages
Give customers a faster way to start a product conversation with useful context already included.
Product message templates can include information such as:
Product name
Product price
Product URL
This helps identify which WooCommerce product a customer is asking about without requiring the customer to manually copy product information into the conversation.
WooCommerce Variable Product Support
For variable WooCommerce products, AICOSO Click to Chat can include selected variation details in the WhatsApp message.
This is useful when customers need information about a particular size, color, or other configured product variation.
Cart and Checkout Messages
AICOSO Click to Chat can generate contextual messages for WooCommerce cart and checkout workflows.
Cart-related messages can include information such as:
Cart items
Cart subtotal
Cart total
This gives the store additional context when a customer starts a WhatsApp conversation about the products currently in the cart.
Order and Thank-You Page Messages
The plugin can also provide WhatsApp contact options on the WooCommerce thank-you page.
Order-related message templates can include information such as:
Order number
Order date
Order items
This can help customers start a conversation about an order without manually entering basic order information.
Multiple WhatsApp Numbers
Configure multiple WhatsApp numbers for different store conversations.
You can:
Add multiple WhatsApp numbers
Set a default number for general inquiries
Assign specific numbers to individual products
Assign numbers to product categories
This can be useful when different products, product groups, departments, or contacts should receive different inquiries.
Customizable WhatsApp Messages
Create pre-filled messages for different WooCommerce contexts.
Instead of using the same generic text everywhere, messages can be configured for scenarios such as:
Product inquiries
Product variations
Shop or category pages
Cart and checkout
Order confirmation
Contextual messages make it easier to identify what the customer was viewing when the conversation started.
Floating WhatsApp Button
Display a floating WhatsApp button so visitors can start a conversation without first navigating to a dedicated contact page.
Configure the floating button position and appearance from the plugin settings.
Button Customization
Customize the WhatsApp buttons to better fit your store layout and visual design.
Available configuration includes button placement and appearance options provided through the plugin settings.
Display and Exclusion Rules
Control where Click to Chat buttons appear.
Buttons can be excluded based on supported content such as:
Products
Product categories
Product tags
Pages
This allows WhatsApp contact options to appear where they are useful without requiring the same button visibility throughout every part of the site.
WhatsApp Shortcodes
Use shortcodes when you need to place a Click to Chat button in a specific WordPress content area.
Basic button:
[ctc_chat_button]
Button for a specific WooCommerce product:
[ctc_chat_button product_id=”123″]
Button with custom text:
[ctc_chat_button text=”Contact us about this product”]
Shortcodes provide an additional placement option alongside the automatic WooCommerce and floating-button settings.
Click Analytics
AICOSO Click to Chat records configured WhatsApp button clicks for reporting in the WordPress admin area.
The analytics dashboard can review click activity across:
All configured numbers
One selected configured WhatsApp number
Unattributed historical or fallback clicks
Click analytics represent recorded button interactions. They do not represent completed WhatsApp conversations, confirmed orders, or completed sales.
Mobile and Desktop Click to Chat
On supported mobile devices, selecting a WhatsApp button can open the WhatsApp application.
On desktop environments, visitors can continue using the available WhatsApp desktop or web experience according to their device and WhatsApp configuration.
Regular WhatsApp and WhatsApp Business
The plugin uses standard WhatsApp click-to-chat links.
A WhatsApp Business API account is not required for the basic click-to-chat functionality described in this plugin.
Common Use Cases
Product Questions
Place a WhatsApp contact button near a WooCommerce product so shoppers can ask about the specific product they are viewing.
Pre-Sale Support
Let visitors start a conversation before placing an order when they need clarification about product information or available variations.
Different Contacts for Different Products
Assign different configured WhatsApp numbers to particular products or product categories.
Cart Assistance
Provide a WhatsApp contact option from the cart with contextual cart information available in the pre-filled message.
Checkout Questions
Make a contact option available during the WooCommerce checkout flow when customers need assistance.
Order Follow-Up
Add a WhatsApp contact option to the thank-you page with relevant order information.
General Customer Support
Use the floating button to make a general WhatsApp contact option available beyond individual product buttons.
Privacy
AICOSO Click to Chat stores the plugin settings and analytics information required for its configured functionality within WordPress.
The plugin’s click analytics record button interactions as described in the analytics section.
When a visitor chooses a WhatsApp button, the visitor is directed to WhatsApp with the configured phone number and, where applicable, pre-filled message information. At that point the user is interacting with WhatsApp, which is a third-party service and is subject to its own privacy terms and policies.
Website owners should review their complete WordPress, WooCommerce, analytics, consent, and privacy configuration and update their privacy information where required by applicable law.
Trademark Notice
WhatsApp is a trademark of its respective owner. AICOSO Click to Chat is an independent plugin and is not presented as an official WhatsApp or Meta product.
Support
For plugin support, use the AICOSO Click to Chat support forum on WordPress.org.
Additional information is available at:
https://aicoso.com/
When requesting support, include your WordPress version, WooCommerce version, AICOSO Click to Chat version, active theme, relevant extensions, and steps to reproduce the issue where possible.
