[WordPress] 外掛分享： Zorachat – AI Chatbot, Live Chat & WooCommerce Assistant, Meta Support

內容簡介

Zorachat 是一款強大的 AI 聊天機器人外掛，能將 WordPress 網站、Facebook Messenger、Instagram 和 WhatsApp Business 的對話轉化為銷售和客戶支援。它提供即時的客戶服務，並能推薦 WooCommerce 產品，提升顧客互動體驗。

【主要功能】
• AI 客服助手，隨時回答顧客問題
• 推薦 WooCommerce 產品，提升銷售機會
• 捕捉並篩選潛在客戶資訊
• 支援多平台對話整合，集中管理
• 雲端監控，隨時隨地回覆客戶
• Meta 目錄連接，擴展產品曝光

外掛標籤

開發者團隊

原文外掛簡介

Turn conversations on your WordPress website, Facebook Messenger, Instagram and WhatsApp Business into sales and better customer support.
Zorachat turns your WordPress content into an AI customer-support assistant that can answer visitor questions, recommend WooCommerce products, capture leads, and keep conversations moving around the clock accross channels.
Your Zorachat Inbox brings conversations from your website, Facebook Messenger, Instagram and WhatsApp Business into one shared workspace, with the same business knowledge guiding your AI assistant across every channel. Your team can monitor chats live, receive conversations escalated by the AI, take over when a customer needs a person, and return the chat to AI when ready.
It is more than a chatbot. It is a practical AI-and-human sales and support workflow built directly into WordPress and integrated with Meta.
What Zorachat Helps You Do

Assist shoppers and answer customers – Use your business knowledge to respond to questions and guide people toward the right next step.
Recommend WooCommerce products – Match products to what a shopper needs, show product information, and support conversational cart actions on your website.
Capture and qualifies leads – Collects name, email, phone, and intent in the chat, then qualifies them. No pop-ups.
AI and human support in one conversation – AI Escalates to your team at the right moment, without breaking the customer’s thread.
Stay available away from your desk with Cloud – Use the Live Agent app for iOS and Android for remote monitoring, replies, takeover, and push notifications.
Support customers wherever they message you – Connect Facebook Messenger, Instagram and WhatsApp Business through Zorachat Cloud, and bring every conversation into one shared team inbox.
Meta Commerce Catalog Connect your WooCommerce products to your Meta catalog so customers can discover and explore them on Facebook, Instagram and WhatsApp Business.
Knowledge autosync – When enabled, updates to pages, posts, and products refresh the knowledge base on their own.
Unified inbox – Conversations, leads, and activity from every channel, in WordPress or the Live Agent app.
Useful insights – Review conversation activity and lead information from dedicated Inbox, Leads, and Analytics pages.
Customer activity notes – See when a visitor views a product or clicks Buy Now, giving your team useful context for follow-up.
Multilingual support – The assistant understands and responds in the customer’s language, helping businesses support a wider audience without creating separate chat experiences.
Own conversation records – Conversation and lead records are stored in your site’s WordPress database.
Designed for your brand – Customize the assistant and chat widget to fit your website.
Lightweight Widget Engineering – The responsive chat widget is engineered for fast, efficient loading with minimal impact on website performance across desktop and mobile devices.
Your choice of AI setup – Bring an OpenAI, Google Gemini, or Anthropic Claude API key, or use Zorachat Cloud with no API Key needed.

Why Connect to Zorachat Cloud?
Customers might find you on your website, message your Facebook Page, send an Instagram DM or contact your WhatsApp Business number. Zorachat Cloud lets your assistant and your team handle these sales and support conversations across the connected channels.

Managed AI setup – Start with Zorachat Cloud Credits without configuring a separate OpenAI, Gemini, or Claude API key.
Your assistant on Facebook Messenger, Instagram and WhatsApp Business – Extend AI assistance beyond your WordPress website to the accounts you connect and authorize.
One shared inbox for the channels your customers use – Bring website, Facebook Messenger, Instagram and WhatsApp Business conversations into a central workspace so your team can see context, coordinate replies and take over when AI needs help.
Human handoff wherever your team works – Monitor and handle conversations in the Zorachat Live Agent mobile app, with push notifications for timely attention.
A path from conversation to sale – Combine answers, product guidance, lead capture, and human follow-up across connected channels. If you use WooCommerce, Meta Commerce connections are available through Cloud where supported.

Cloud is optional for the website assistant and Zorachat WordPress Inbox, replies, takeover, Leads, and Analytics. It is required for Meta channel connections and the Cloud team and mobile features.
From Instant Answers to Human Help
Most visitor questions do not need a support agent. Some absolutely do.
Zorachat gives you both:

The AI responds instantly using the knowledge you have provided.
The conversation is captured in your WordPress Inbox or Zorachat Live Agent App, you can review what visitors are asking.
Lead details are collected conversationally when a visitor shows interest or needs follow-up.
A human can reply or take over from the wordpress Inbox or Live Agent App, take over when the question requires empathy, judgment, negotiation, or hands-on support.
The conversation can return to AI once the human has finished.

Visitors get speed without losing access to a real person. Your team spends less time repeating routine answers and more time on conversations where people make the difference.
Train the Assistant on What Your Business Knows
Zorachat can use knowledge made available from:

WordPress pages
WordPress posts
WooCommerce products
PDF documents
Frequently asked questions
Custom knowledge entries

This helps the assistant give responses that are relevant to your products, services, policies, and website instead of relying only on general AI knowledge.
WooCommerce AI Shopping Assistance
When WooCommerce is active, Zorachat can use product information provided by your store to answer product questions and help visitors find suitable items.
Use it to support conversations such as:

“Which product is best for my needs?”
“What is the difference between these options?”
“Do you have something within my budget?”
“Where can I learn more about this product?”

WooCommerce is optional. Zorachat also works for service businesses, SaaS websites, agencies, schools, membership sites, publishers, and other WordPress websites.
Conversational Lead Capture
Zorachat can collect customer contact and intent naturally when a visitor is interested in a product, needs a quote, or asks for follow-up. Your team can review captured leads with conversation context in the WordPress Leads page, so a follow-up starts with an understanding of what the customer wanted.
Local Inbox and Human Takeover
AI is fast, but it should not trap a customer in automation.
Your team can review conversations, reply to visitors, take over from the AI, and use one action to end the takeover and return the chat to AI—all from the WordPress Inbox. The Inbox uses manual refresh and does not require a Zorachat Cloud connection.
For teams that need remote access, Zorachat Cloud Services adds real-time mobile live-agent monitoring, push notifications, and centralized access to the same conversations.
This creates a smooth support experience: the assistant handles repetitive questions, while your team remains available for sensitive, complex, or high-value conversations.
Image-Aware Conversations
When enabled and supported by the selected service, visitors can share images as part of a conversation. This can provide useful visual context for product questions, support requests, or issue reporting.
Choose How You Power the AI
Bring your own API key
Use a supported provider with your own API key: OpenAI, Google Gemini, or Anthropic Claude. Your website assistant and the WordPress Inbox, replies, takeover, Leads, and Analytics are available with this setup. Requests are relayed through Zorachat as described under External Services.
Connect Zorachat Cloud
Use managed AI replies with Zorachat Cloud Credits and no separate provider API key. Cloud enables Facebook Messenger, Instagram and WhatsApp Business connections, the shared team workspace, and the Live Agent mobile experience with push notifications.
Key Features

AI-assisted answers based on knowledge from your WordPress website
WordPress page and post knowledge
PDF knowledge ingestion
Custom knowledge entries and FAQs
WooCommerce product-aware responses
Conversational lead capture
WordPress conversation Inbox with manual refresh
AI assistant escalation, Agent replies, human takeover, and return-to-AI controls
Dedicated Leads and Analytics pages
Conversation and lead records stored in WordPress
Configurable assistant and chat widget
OpenAI, Google Gemini, and Anthropic Claude support
Optional managed AI API key through Zorachat Cloud Services
Optional real-time mobile live-agent monitoring, push notifications, and centralized remote access
Optional image-aware conversations

Get Started in Minutes

Install and activate Zorachat.
Open Zorachat in your WordPress dashboard.
Choose your AI provider or connect to Zorachat Cloud Services.
Add or review the knowledge your assistant can use.
Customize and preview the chat widget.
Launch your assistant and start helping visitors.
Review conversations, leads, and analytics from your WordPress dashboard.

Data Storage and Processing
Conversation and lead records created by the plugin are stored in your WordPress database.
Storage does not mean local-only processing. To generate a response, the plugin sends the visitor’s message and relevant instructions or knowledge context to the AI service selected by the administrator. See External Services below for full details.
External Services
Zorachat uses external services only for features an administrator enables. All AI requests, including requests made with an administrator-supplied OpenAI, Gemini, or Anthropic API key, are sent first to api.zorachat.ai and relayed to the selected provider. Both Zorachat and that provider therefore process the request data. Conversation and lead records remain stored in the site’s WordPress database.
Zorachat API relay
This relay is used whenever OpenAI, Gemini, or Anthropic is selected. The plugin sends the selected provider, the provider API credential required to authenticate the request, the visitor’s message, assistant instructions, relevant website, knowledge-base, FAQ, or WooCommerce context, and request metadata to api.zorachat.ai. Zorachat forwards the credential and request data to the selected provider and returns the generated reply to the site.
Purpose: to route the request to the selected provider and return its response.
API endpoint: https://api.zorachat.ai/
Terms: https://wordpress.zorachat.ai/terms-and-conditions
Privacy Policy: https://wordpress.zorachat.ai/privacy-policy
Zorachat Cloud Services
Zorachat Cloud Services is Zorachat’s optional hosted service for managed AI replies, real-time mobile live-agent monitoring, push notifications, centralized remote access, account management, and Meta channel integration. Conversation and Leads data still resides in your local database despite cloud connection.
This service is used only when an administrator chooses to connect to Zorachat Cloud.
Service: https://api.zorachat.ai/
Terms: https://wordpress.zorachat.ai/terms-and-conditions
Privacy Policy: https://wordpress.zorachat.ai/privacy-policy
Meta Platform Services
Used only when an administrator opens Zorachat > Meta Integration and chooses to connect WhatsApp, Facebook Messenger, Instagram, or Meta Commerce through Zorachat Cloud. Zorachat Cloud manages webhooks, incoming messages, channel synchronization, and disconnect operation.
Service: https://www.facebook.com/
API: https://graph.facebook.com/
Terms: https://www.facebook.com/legal/terms
Privacy Policy: https://www.facebook.com/privacy/policy/
OpenAI API
Used only when an administrator selects OpenAI and provides an OpenAI API key.
Service: https://openai.com/api/
Terms: https://openai.com/policies/services-agreement/
Privacy Policy: https://openai.com/policies/privacy-policy/
Google Gemini API
Used only when an administrator selects Gemini and provides a Gemini API key.
Service: https://ai.google.dev/gemini-api
Terms: https://ai.google.dev/gemini-api/terms
Privacy Policy: https://policies.google.com/privacy
Anthropic Claude API
Used only when an administrator selects Anthropic and provides an Anthropic API key.
Service: https://www.anthropic.com/api
Terms: https://www.anthropic.com/legal/commercial-terms
Privacy Policy: https://www.anthropic.com/legal/privacy
Privacy
Zorachat stores plugin settings, conversation records, and captured lead records in the WordPress database. Depending on the configuration, chat content and related context are transmitted to the selected external service for processing as described above.
Credits
This plugin includes the following third-party library:

Smalot PDF Parser – Used to extract text from PDF documents for knowledge indexing. Developed by Smalot and licensed under the MIT License. Learn more at the Smalot PDF Parser GitHub repository: https://github.com/smalot/pdfparser