內容簡介
YS Desk 是一款 WordPress 的即時聊天與客服外掛，能夠在網站上添加聊天小工具，讓訪客直接與您聯繫。它提供共享收件箱，方便團隊回覆、指派對話及追蹤支援情況，適合尋找即時聊天、聊天機器人或簡易客服工具的使用者。
【主要功能】
• 共享收件箱，集中管理所有對話
• 可自訂的聊天小工具，符合網站風格
• 訪客詳細資料，便於了解需求
• 對話狀態標記，清楚顯示進度
• 團隊協作，輕鬆指派與註解
• 實時分析報告，追蹤效能與滿意度
外掛標籤
開發者團隊
② 後台搜尋「YS Desk: Live Chat, Chatbot, Chat Widget, Helpdesk, Customer Support & Support Chat」→ 直接安裝（推薦）
原文外掛簡介
YS Desk is a live chat and helpdesk plugin for WordPress. It adds a chat widget to your site so visitors can message you directly, and gives your team a shared inbox to reply from, assign conversations, and track how support is going. If you’ve been searching for a live chat plugin, a chatbot for your website, or a simple helpdesk tool that doesn’t need a developer to set up, this covers all three.
Setup takes a few minutes. You install the plugin, paste in a token from your YS Desk account, and the chat widget appears on your site. No developer needed, and no code to edit.
Get started for free at https://www.ysdesk.com
Why teams use YS Desk
Faster replies to visitors, often within the first week of setup
Average customer satisfaction rating of 4.7 out of 5 across workspaces
Full visibility into who on your team is handling which conversation
Most teams are live and chatting with their first visitor in under 10 minutes
What’s included
Shared inbox
Every conversation started through the chat widget lands in one inbox, so nobody has to dig through email or check five different tabs.
Customizable chat widget
Change the colors, position, launcher style, and welcome message so the widget matches your site instead of looking bolted on.
Visitor details
When someone starts a chat, your team can see their email, what page they’re on, their browser, and their past conversations without having to ask.
Conversation statuses
Every chat is marked as open, waiting for customer, waiting for agent, or closed, so it’s obvious what needs attention.
Team collaboration
Assign a conversation to a teammate, reassign it, or leave an internal note with an @mention. Internal notes are never visible to the customer.
Roles and permissions
Decide who can view and reply to conversations with role based permissions for agents and admins.
Analytics and reports
See conversation volume, response times, CSAT scores, and agent performance in a dashboard that updates in real time.
Live agent status
See which agents are online, how many chats they’re handling, and who’s free to take the next one.
Lightweight widget
The chat script loads asynchronously in the background, so it doesn’t slow down your page.
New in this version
Billing and subscriptions
Free, trial, and paid plans with upgrades, downgrades, and both domestic and international payment options. Invoices, payment history, and billing emails are all handled automatically.
Workspace permissions
More detailed role based access control, permission templates you can reuse, and permission changes that apply instantly without anyone needing to log out and back in. Workspace ownership can now be transferred by email with an accept or decline flow.
Chat experience improvements
Support sessions for logged in users, live agent status updates inside conversations, messages that appear instantly before the server confirms them, file downloads from within the chat, friendlier names for anonymous visitors, and a more accurate live monitor for tracking visitors as they become customers.
Fixes and performance
Unread counts are more accurate, duplicate welcome messages on reconnect are gone, analytics numbers line up correctly, and chat rendering, real time updates, and background jobs all run faster and use less memory.
Security
Centralized permission checks, instant permission syncing across the workspace, webhook signature verification, and stronger enforcement against blocked users and spoofed events.
Where YS Desk works well
Online stores wanting to catch customers before they abandon their cart
SaaS products answering onboarding and account questions
Healthcare practices handling patient questions securely
Financial services building trust during sign up and account setup
Logistics companies keeping customers updated without email threads
Agencies managing multiple clients from one inbox
Schools and universities answering admissions questions
Privacy Policy
This plugin does not collect or store any personal data on your WordPress site. Chat conversations and customer data are handled securely by YS Desk services.
Full details are available at https://ysdesk.com/privacy-policy
Support
Website: https://ysdesk.com
Support: Reach out through your YS Desk dashboard or visit https://ysdesk.com
