[WordPress] 外掛分享： Wyapy Customer Feedback for WooCommerce

內容簡介

總結：
Wyapy Customer Feedback for WooCommerce可以在兩個關鍵時刻收集結構化的客戶反饋：在WooCommerce的「感謝您」頁面上（結帳後調查）以及訂單完成後幾天（從通過電子郵件發送的反饋請求到達的交付后調查）。

問題與答案：
1. 這個外掛可以在哪兩個關鍵時刻收集客戶反饋？
- 在WooCommerce的「感謝您」頁面上（結帳後調查）。
- 訂單完成後幾天（從通過電子郵件發送的反饋請求到達的交付后調查）。

2. 這個外掛的主要功能有哪些？
- 直接在訂單確認頁面上嵌入客戶滿意度調查。
- 在交付後收集每個項目或分類的客戶反饋。
- 安排在訂單完成後可配置天數後發送交易反饋請求郵件。
- 在Wyapy控制台內提供高級分析和AI報告。

3. 如何使用這個外掛？
- 安裝並啟用外掛。
- 將您的商店與Wyapy連接。
- Wyapy為您的商店創建工作區和預設項目。
- 配置結帳後調查和交付後調查。

4. 該外掛將哪些數據發送到Wyapy？
- 例如：訂單ID、訂單狀態和完成時間、與訂單關聯的項目和總額、商店識別符和項目設置。

5. 這個外掛是否會發送您的WooCommerce登錄憑據或客戶個人數據到Wyapy服務器？
- 並不會。外掛並不會發送您的WooCommerce登錄憑據或客戶個人數據（例如姓名、電子郵件地址、電話號碼、帳單/運送地址）。

6. 如何刪除外掛設置？
- 您可以通過WordPress的“插件”→“刪除”流程刪除外掛配置和訂單metadata。

外掛標籤

開發者團隊

原文外掛簡介

Wyapy Customer Feedback for WooCommerce lets you collect structured customer feedback at two key moments:

On the WooCommerce “Thank you” page (post checkout survey).
A few days after order completion (post delivery survey reached from a feedback request sent by email).

This plugin connects your WooCommerce store to the Wyapy service, where you can manage surveys, questions and analytics.
Main features:

Embed a customer satisfaction survey directly on the order confirmation page.
Gather per-item or categorized customer feedback after delivery.
Schedule transactional feedback request emails a configurable number of days after order completion.
Advanced analytics and AI reports available inside the Wyapy dashboard loaded inside your admin console.

This plugin requires WooCommerce.
How it works

Install and activate the plugin.
Connect your store to Wyapy.
Wyapy creates a workspace and default projects for your store.
Configure:

Post checkout survey
Post delivery survey

Wyapy embeds a survey iframe on the Thank you page and schedules post delivery emails using Action Scheduler.

All post delivery emails sent by this plugin are transactional and related to the specific order. They are not categorized as marketing emails.
Data sent to Wyapy
To provide feedback and analytics, the plugin sends limited order data to the Wyapy API, such as:

Order ID.
Order status and completion time.
Items and totals necessary to associate feedback with an order.
Store identifier and project configuration.

The plugin does not send your WooCommerce login credentials or customer personal data (for example name, email address, phone number, billing/shipping address).
Customer email addresses are not sent to Wyapy servers. Post-delivery feedback request emails are sent by your WooCommerce site to the order email address.
You can remove all plugin configuration and order meta created by the plugin via the WordPress Plugins → Delete flow.
For more information about data handling, please read the Wyapy privacy policy on https://wyapy.com/privacy