內容簡介
總結：WBugBoard 是為 WordPress 設計的堅固且使用者友善的問題追蹤和支援票證外掛。這可讓您直接在 WordPress 儀表板中建立、管理和優先處理票證，非常適合客戶支援或專案管理。
問題與答案：
1. WBugBoard 是為哪個網站建立的外掛？
- WBugBoard 是為 WordPress 網站建立的外掛。
2. 這個外掛的重要功能有哪些？
- 重要功能包括：票證管理、優先級設置、使用者存取控制、電子郵件通知和評論系統。
3. 外掛創建了幾個資料庫表格？
- 外掛創建了三個資料庫表格：Tickets Table(wbbd_tickets)、Comments Table(wbbd_comments) 和 Priorities Table(wbbd_priorities)。
4. 安全性及清潔化功能包含哪些部分？
- 包括 Nonce Verification、Sanitization 和 File Validation。
5. 上傳的文件存儲在哪個目錄中？
- 上傳的文件存儲在 /wp-content/uploads/wbugboard/ 目錄中。
6. 如何獲取外掛的原始碼？
- 外掛的未經壓縮的 JavaScript 和 CSS 文件可以在相應的目錄中找到，同時也可以在 GitHub Repository 中找到。
外掛標籤
開發者團隊
原文外掛簡介
WBugBoard is a robust and user-friendly issue tracking and support ticket plugin designed for WordPress. It allows you to create, manage, and prioritize tickets directly in your WordPress dashboard, ideal for customer support or project management.
✨ = Key Features =
* Ticket Management: Easily create, update, and manage support tickets with titles, descriptions, and priority levels.
* Priority Levels: Set customizable ticket priorities (e.g., Low, Medium, High).
* User Access Control: Manage permissions for different user roles.
* Email Notifications 📧: Send customizable notifications to admins and users when tickets are created or updated.
* Comment System 💬: Facilitate ticket discussions through a built-in commenting system.
WBugBoard PRO (Coming Soon)
🚀 Introducing WBugBoard PRO
The advanced version of WBugBoard is coming soon! Take your support and issue tracking to the next level with these exclusive features:
CSV/PDF Export System 📁: Export your tickets and reports in CSV or PDF format for easier sharing and record-keeping.
Advanced Search and Filters 🔍: Quickly find tickets using multiple criteria, such as status, priority, and creation date.
Backend Ticket Creation 📝: Create and manage tickets directly from the WordPress backend for enhanced admin control.
Mobile and Tablet Optimization 📱: Fully responsive design with mobile and tablet-friendly ticket management.
Resolution Time Tracker ⏱️:
View the total resolution time for all tickets.
See the average resolution time per ticket.
Monitor live resolution time with a dynamic stopwatch for tickets in progress.
Deleted Tickets Management 🗂️:
Archive Deleted Tickets: Automatically archive tickets deleted by the client for record-keeping.
Visibility Control: Toggle the visibility of deleted tickets directly in the dashboard.
File Attachments 📎: Attach files to tickets for better communication and problem resolution.
Stay tuned for the release of WBugBoard PRO!
Custom Upload Directory
Uploaded files are stored in /wp-content/uploads/wbugboard/. This directory is automatically created on plugin activation and deleted upon plugin deactivation.
Support
For support, please use the Support Forum or contact us at [email protected].
License
WBugBoard is licensed under the GPLv2 or later. For more information, see https://www.gnu.org/licenses/gpl-2.0.html.
Contributing
If you would like to contribute to the development of WBugBoard, please visit our GitHub repository and submit a pull request.
Credits
Author: Moez BETTOUMI
Website: https://moezbettoumi.fr
Donate: https://buymeacoffee.com/mizou1253
