內容簡介
Viable Support for Zendesk 外掛可將您的 Zendesk 支援工作區直接整合到 WordPress 網站中，提供自動化的支援體驗。透過簡單的設置，您可以在網站上顯示 Zendesk 工單欄位，並直接提交支援請求。
【主要功能】
• 安全授權：使用 Zendesk 子網域、帳號電子郵件和 API 令牌連接
• 動態欄位擷取：從 Zendesk 擷取所有文字型自訂欄位
• 工單提交：直接從網站提交新工單
• 評論轉工單自動化：自動將新 WordPress 評論轉換為 Zendesk 工單
• 自訂元數據：將文章類型、作者名稱和 ID 加入每個工單
• 標籤支援：創建工單時自動添加自訂標籤
外掛標籤
開發者團隊
原文外掛簡介
📘 Documentation | 💬 Support
Viable Support for Zendesk integrates your Zendesk Support workspace directly into your WordPress site.
Note: You need to have a Zendesk account to use this plugin.
With just your Zendesk subdomain, account email, and API token, you can:
Display Zendesk ticket fields as dynamic WordPress forms.
Submit support tickets directly from your site.
Automatically convert WordPress comments into Zendesk tickets.
Include metadata, tags, and post details automatically in tickets.
Built by Ahsan Gadit, this plugin is perfect for businesses and developers who want a smooth, automated support experience between WordPress and Zendesk.
Features
Secure Authorization – Connect using your Zendesk subdomain, account email, and API token.
Dynamic Field Fetching – Fetch all text-type custom fields from Zendesk and display them in your form.
Shortcode Support – Use [viasuzen_ticket_form] anywhere on your site.
Ticket Submission – Submit new tickets directly to Zendesk.
Comment-to-Ticket Automation – Automatically convert new WordPress comments into Zendesk tickets.
Custom Metadata – Add post type, author name, and ID as part of each ticket.
Tag Support – Automatically add custom tags when creating tickets.
Custom Ticket Subjects – Auto-generate ticket subjects with post or author details.
Lightweight & Developer-Friendly – Optimized for performance and easy to extend.
External services
This plugin connects to the Zendesk API to create support tickets, fetch custom fields, and manage ticket data. This connection is required for the plugin to function properly.
The plugin sends the following data to Zendesk:
* Zendesk subdomain (configured by the site administrator)
* Account email and API token (for authentication)
* Ticket data including: requester name, email, subject, message, custom fields, tags, and metadata
* User search queries (for API authentication verification)
All API requests are made server-side using secure HTTPS connections to your Zendesk subdomain (e.g., https://your-subdomain.zendesk.com/api/v2/).
This service is provided by “Zendesk Inc”: Zendesk Terms of Service, Privacy Policy.
License
This plugin is licensed under the GPLv2 or later.
You can view the full license text here: https://www.gnu.org/licenses/gpl-2.0.html
Support & Feedback
We’d love to hear your feedback and suggestions!
📩 Email: [email protected]
