前言介紹
- 這款 WordPress 外掛「Userlike – WordPress Live Chat plugin」是 2012-01-06 上架。
- 目前有 1000 個安裝啟用數。
- 上一次更新是 2025-04-08，距離現在已有 26 天。
- 外掛最低要求 WordPress 3.3 以上版本才可以安裝。
- 有 4 人給過評分。
- 還沒有人在論壇上發問，可能目前使用數不多，還沒有什麼大問題。
外掛協作開發者
外掛標籤
userlike | live chat | messaging | ai support | ai chatbots |
內容簡介
Userlike 是一個針對 WordPress 的即時聊天外掛，可以透過網站聊天和訊息應用程式 (如 WhatsApp、Facebook、Telegram、Threema 和 SMS) 直接與您的客戶連線。
這個外掛是免費的，易於實施，讓您可以在幾分鐘內與您的網站訪客即時聊天。
為什麼要使用即時聊天？
即時聊天是最受歡迎的客戶溝通渠道之一，是與您的網站訪客交談並引導他們完成整個顧客旅程的完美渠道。即時回答客戶有關您產品或服務的問題，並在結帳過程中協助他們。
這樣可以幫助您產生更多的潛在客戶，提高轉換率，增加客戶滿意度。
為什麼要選擇 Userlike？
Userlike 是在比較平台 (如 Capterra、G2Crowd 和 Social Compare) 上領先的德國即時聊天軟體供應商。知名品牌如 BMW 和 Hermes 已經在客戶溝通方面使用 Userlike。
功能
訊息中心作為來自不同渠道的所有客戶聊天的中央樞紐
定制完整 Messenger 設計的聊天窗口，符合您的網站設計
常用問題和情境的預設消息 (聊天宏)
在德國主機和主機服務上
符合歐盟 GDPR 法規的專用數據隱私功能等
與 Facebook Messenger、WhatsApp、Telegram 和 Threema 等訊息應用程式的整合
即時翻譯，使國際客戶聊天更無縫
分享和接收各種類型的媒體，如圖像、視頻、文件和語音訊息
屏幕共享，顯示您們各自所試圖表達的內容
智能路由，將客戶直接連接到他們之前聊過的正確聯繫人或操作員
基於瀏覽器的音頻和視訊通話，輕鬆從聊天開始通話
分析即時聊天表現和服務質量的能力
聊天機器人，如基於規則的 Userlike Logic Bot 或通過 Userlike Chatbot API 連接外部 AI 機器人
與 Pipedrive 和 Slack 等商業工具的整合
價格
Userlike 的 WordPress 即時聊天外掛是免費的。當您註冊時，您可以免費試用 Team 高端方案 14 天。試用結束後，您將自動切換到我們的免費方案。這將為您提供無限的網站聊天和所有核心的客戶溝通功能，適用於小型團隊。
我們的付費方案從每月 $90 起，在優秀的附加功能、可使用 WhatsApp 的 4 個聊天代理席位等等方面都提供了巨大的價值。
案例研究
了解更多有關 Hermes、Titus 和 Trusted Shops 如何使用 Userlike 產生更多潛在客戶並建立長期的客戶關係。
原文外掛簡介
Userlike is the leading all-in-one software for AI-based support automation, WhatsApp marketing and customer messaging in Germany. It offers a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and their favorite messaging apps such as WhatsApp, Facebook, Instagram, Telegram, Email, Threema and SMS.
The plugin is free, easy to implement and lets you chat with your website visitors within minutes.
All-in-one Messaging
Userlike is an all-in-one messaging solution that supports companies to stay close with their customers along their entire customer journey.
Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike’s chat tool allows conversations to take place in real time or pick up later.
To reach your customers outside of your website, Userlike offers integrations with popular messaging apps such as WhatsApp, Facebook, Instagram, Telegram, Email, Threema and SMS.
With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time.
You can also connect external chatbot providers to Userlike via the chatbot API.
Why Userlike?
Userlike is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.
Userlike is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Userlike.
Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.
Features
Message Center as central hub for all your customer chats from different channels
Website Messenger that can be fully customized to your web design
Canned messages (chat macros) for common questions and scenarios to increase service efficiency
Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS
Share and receive various types of media, like images, videos, files and voice messages
Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
Live translation to chat seamlessly with international customers
Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
AI Automation Hub that lets you create AI-chatbots, smart FAQs and contact form suggestions to automate your customer service
Chatbot API to connect existing chatbots to Userlike
Analytics to measure live chat performance and service quality
Server and hosting in Germany
GDPR-compliant, including dedicated data privacy features
Integrations with business tools like Pipedrive and Slack, Mailchimp and more
Pricing
The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Userlike’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.
Case studies
Learn more about how Hermes, Toyota and Titus are working with Userlike to generate more leads, reduce service costs and build long-term customer relationships.
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Userlike – WordPress Live Chat plugin」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
1.0 | 1.1 | 1.2 | 1.4 | 1.5 | 1.6 | 1.7 | 1.8 | 1.9 | 2.1 | 2.2 | 2.3 | 2.0.1 | 2.0.2 | 2.0.3 | trunk |
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