內容簡介
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<h2>概述:</h2>
<p>使用TrustedLogin使支援團隊成員能夠安全且輕鬆地登入客戶的網站。</p>
<h2>問題與答案:</h2>
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<h3>是否提供 WordPress 網站支援？</h3>
<p>是的，TrustedLogin允許您安全地登入客戶的網站。 TrustedLogin連接器外掛將您的WordPress站點連接到TrustedLogin服務。</p>
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<h3>TrustedLogin的工作原理是什麼？</h3>
<p>1. 在TrustedLogin.com上建立帳戶。<br>
2. 在您的WordPress站點安裝TrustedLogin Connector外掛。<br>
3. 將TrustedLogin SDK集成到您的程式碼中。<br>
然後，您的用戶將能夠授權您訪問他們的網站並為您提供訪問密鑰。 使用此外掛，您可以使用訪問密鑰登入他們的網站。</p>
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外掛標籤
開發者團隊
原文外掛簡介
The right way to provide support for WordPress customers. Offering secure login and one-time secret sharing.
Use TrustedLogin to log into your customers’ sites securely and easily
Do you provide support for WordPress websites? TrustedLogin allows you to log into your customers’ sites securely. The TrustedLogin Connector plugin connects your WordPress site to the TrustedLogin service.
How it works
Create an account on TrustedLogin.com
Install the TrustedLogin Connector plugin on your WordPress site
Integrate the TrustedLogin SDK into your code
Your users will then be able to grant you access to their site and provide you with an Access Key. With this plugin, you can log into their site using the Access Key.
Start free, no credit card required
TrustedLogin includes a free plan that lets you connect customer sites and start handling support access right away. No credit card, no trial countdown. Upgrade your TrustedLogin account when your team needs more capacity or premium features. Create your free account at TrustedLogin.com and you can have the Connector installed and your first team connected in minutes.
Share passwords and credentials with encrypted, time-limited links
Stop pasting passwords, API keys, and other short-lived credentials into email and chat, where they sit in archives forever and get accidentally re-shared. Anyone you’ve granted the Create Secrets capability (support agents, internal admins, or customers themselves) can generate an encrypted link that expires on a schedule you set, optionally requires a passphrase, and can either burn after the first view or stay reusable until its expiration. Every reveal lands in your audit trail.
How it works
Open the Secrets page in your WordPress dashboard
Paste the credential, set an optional passphrase and expiration, and choose whether the link should burn after the first view or stay reusable
Share the generated link with the other party
The recipient opens the link, sees the credential, and the rules you set take effect. Every reveal, every failed passphrase attempt, and every destruction is logged, so you always know who saw what and when.
See every support session at a glance
The Login Activity dashboard puts every access event on one screen: a per-agent breakdown with a stacked bar chart, daily or weekly buckets you can scope from one day to twelve months back, and a clickable legend that filters the view to a single teammate. Refused login attempts include the exact reason and the recommended next step right inside the dashboard, so you never have to guess what went wrong.
Administrators see every team. Other capability holders see only the teams they’re approved to support. When a support escalation lands and you need to know who touched what, and when, the answer is one click away.
Add Grant Access to any Gravity Forms form
If you already use Gravity Forms to take support requests, onboarding intake, or sales inquiries, you don’t need a separate page to capture site access. Drop the TrustedLogin field into any form. Requesters paste their site URL, click a button, complete the grant flow in a popup, and the access key lands in the form entry alongside the rest of their submission.
The field works in the Gravity Forms editor, on the front-end form, and on the entry-detail page. It honors the form’s label placement so it matches the rest of the form’s look, and the entry-detail view ships with a one-click login link so agents can open the customer’s site directly from the entry.
Grant access from inside Help Scout, Freescout, or your own helpdesk
When a customer is already in a conversation with your support team, they shouldn’t have to leave that conversation to grant access. The Connector ships webhook integrations for Help Scout and Freescout that show a button right inside the helpdesk thread. The customer clicks, completes the grant, and the access key appears in the agent’s inbox without ever leaving the ticket.
Webhooks are HMAC-signed end-to-end and configured through the helpdesk’s standard webhook interface. Building your own helpdesk integration? The same webhook surface is available to any provider you wire up.
Fine-grained capability control without rewriting WordPress roles
Not everyone on your team needs to do everything. The Permissions matrix lets you grant or revoke the four TrustedLogin capabilities (Sign in to client sites, View Activity, Create Secrets, and Manage Secrets) per WordPress role, all from a single admin screen. Your editors might handle access grants but not secret management. Your contractors might view activity but not log in themselves. Every capability change is recorded in the audit log.
The matrix respects WordPress’s role system without forcing you to edit it. Granting any TrustedLogin capability to a low-trust role triggers a type-to-confirm modal, so you can’t accidentally hand a Subscriber the keys to a customer site.
Manage support access across multiple teams and products
Whether you support more than one SaaS product, run multiple client engagements, or operate as an agency with several brands, the Connector lets you register multiple teams in a single install. Each team has its own access settings, approved roles, helpdesk integration (or no helpdesk at all), and webhook signing secret.
Login Activity, Permissions, and Secrets all respect team scoping. Capability holders see only the teams they’re approved to support. Administrators see everything in one place.
