前言介紹
- 這款 WordPress 外掛「Tidio – Live Chat & AI Chatbots」是 2014-04-13 上架。
- 目前有 100000 個安裝啟用數。
- 上一次更新是 2025-04-15，距離現在已有 19 天。
- 外掛最低要求 WordPress 4.7 以上版本才可以安裝。
- 外掛要求網站主機運作至少需要 PHP 版本 7.2 以上。
- 有 392 人給過評分。
- 論壇上目前有 1 個提問，問題解答率 0%
外掛協作開發者
ksladek | lucastidio | tytus-tytus | adrianmtidio | kkopaczyktidio | marcingwizdala |
外掛標籤
chat | chatbot | livechat | live chat | free live chat |
內容簡介
若你正在尋找一款易於使用的WordPress網站現場聊天外掛，Tidio恰好提供這項功能及更多功能。 它是一個多功能的客戶服務平台，能夠提供世界一流的客戶支援並積極地產生更多潛在客戶和銷售。Tidio提供現場聊天和聊天機器人，以及Messenger、Instagram和電子郵件整合，因此您可以在一個面板上管理所有這些通道。但不要只聽我們的話，親自體驗吧！我們的外掛完全免費，安裝只需不到5分鐘。
定價方案？一清二楚。大多數強大的功能都可在永久免費方案中使用。如果您想測試完整功能，可以註冊七天免費試用。
那麼，當您安裝Tidio時確切會得到什麼？
1. 免費現場聊天外掛，可將您的網站流量轉換為忠實客戶。
- 查看誰在訪問您的網站，查看他們當前正在查看的內容，並輕鬆與他們互動，以增加轉換的機會。
- 在瀏覽器、桌面或移動設備上使用Tidio Live Chat。
- 自定義現場聊天小工具，使其適合您的網站外觀。
- 小工具100%與移動裝置兼容，所以您的客戶可以在任何裝置上輕鬆寫信給您。
- 從一個面板管理所有現場聊天、電子郵件和Messenger消息。
- 通過Tidio的免費iOS和Android應用程序與您的訪問者保持聯繫。
2. 通過擔任全天候的虛擬助手來增加您的在線商店銷售的聊天機器人。
- 選擇超過十多種聊天機器人模板，以恢復被遺棄的購物車，為返回的客戶提供折扣，並自動收集和合格化潛在客戶。或
- 使用我們獨有的拖放式可視化編輯器從頭開始創建聊天機器人。無需編程！
3. 通過在需要時精確地吸引您的訪問者而更有效地產生潛在客戶的聊天機器人。
- 使用引導您的潛在客戶在最可能分享其聯繫信息時進行交互的聊天機器人。- 使用自動交談更有效地展示您的服務。
- 積極地收集電子郵件。
- 為您的訪問者定制最適合他們的概要與資訊，根據其個人資料和興趣。
- 隨時、全天候即時回答最常見的問題。
- 為您的訪問者添加標籤和其他屬性，並向您的CRM發送有價值的信息。
- 當您將聊天機器人與現場聊天結合時，您可以確信沒有客戶會被忽略。
內建聊天機器人可自動回答大多數有關訂單狀態、產品可用性和交付時間的常見客戶問題。這種虛擬助手不僅可以支援您的客戶24/7，還可以節省您的時間！
智能彈出窗口可提高轉換率而不會令您的客戶感到煩惱。現成的Tidio聊天機器人方案可以運作為補救與回復您的客戶問題的角色，藉以提高銷售。
原文外掛簡介
Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.
Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!
WHY CHOOSE TIDIO?
Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
Talk to your visitors on the live chat – quickly solve issues and sell proactively
Use pre-made chatbot strategies to solve problems and increase sales
Preview carts, check order history, and recommend products directly in the chat
Add Tidio to your WordPress website in 30 seconds – just click “Download”
Manage and resolve customers’ requests with a powerful email ticketing system
Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
Route every conversation to the right agent with the Departments feature
Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.
WHAT DO YOU GET WHEN YOU INSTALL TIDIO?
1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
Use Tidio live chat on your browser, desktop, or mobile
Customize the live chat widget, so it fits your website look
The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
Manage all your live chat, e-mail and Messenger messages from one panel
Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps.
2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
Use Lyro – a conversational AI – to offer personalized assistance
Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
The AI stays within the boundaries of your knowledge base, and you can update its information at any time
Lyro is easy to implement and doesn’t require training
Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
You can activate the AI in under 3 minutes and it supports your customers 24/7.
3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
Present your services much more effectively with automated conversations
Collect emails proactively
Provide the best content and information tailored to your visitors’ profiles and interests
Provide answers to the most common questions instantly, at any time, 24/7
Add tags and other properties to your visitors and send valuable information to your CRM
Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.
4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.
5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS
We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.
TESTIMONIALS
Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.
Hard to believe it? Read the testimonials, because our users say it’s the best:
★★★★★
Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email.
@janoleroux
★★★★★
Well designed, easy to use, and user-friendly. Great plugin for your business.
@irshadpm
★★★★★
Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way.
@supportenligne
LANGUAGE VERSIONS
Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.
The pre-translated languages include:
English
French / Français
Spanish / Español
Italian / Italiano
German / Deutsch
Swedish / Svenska
Portuguese / Português
Hindi / हिन्दी
Arabic / العربية
Polish / Polski
Chinese / 中文 (Zhōngwén), 汉语, 漢語
Danish / Dansk
Dutch / Nederlands
Hebrew / עברית
Japanese / 日本語
Korean / 한국어
Persian / فارسی
Romanian / Română
Russian / Русский
Turkish / Türkçe
PRICING
Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial.
See all available pricing options on our website.
TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:
OpenSSL (to increase security by encrypting your access tokens)
cURL
HOT FEATURES
CC/BCC for tickets
Filters for new Lyro Knowledge tab
Historical conversations as data source
Sort direction in Smart Views tickets
各版本下載點
- 方法一：點下方版本號的連結下載 ZIP 檔案後，登入網站後台左側選單「外掛」的「安裝外掛」，然後選擇上方的「上傳外掛」，把下載回去的 ZIP 外掛打包檔案上傳上去安裝與啟用。
- 方法二：透過「安裝外掛」的畫面右方搜尋功能，搜尋外掛名稱「Tidio – Live Chat & AI Chatbots」來進行安裝。
（建議使用方法二，確保安裝的版本符合當前運作的 WordPress 環境。
3.3.2 | 3.4.0 | 3.5.0 | 4.0.0 | 4.0.1 | 4.1.0 | 4.2.0 | 4.2.1 | 4.3.0 | 4.4.0 | 4.5.0 | 4.5.1 | 5.0.0 | 5.1.0 | 5.2.0 | 5.3.0 | 5.4.0 | 5.4.1 | 5.4.2 | 5.4.3 | 6.0.0 | 6.0.1 | 6.0.2 | 6.0.3 | 6.0.4 | 6.0.5 | 6.0.6 | 6.0.7 | 6.0.8 | 6.0.9 | trunk | 6.0.10 | 6.0.11 | 6.0.13 | 6.0.14 | 6.0.15 | 6.0.16 | 6.0.17 | 6.0.18 | 6.0.19 | 6.0.20 | 6.0.21 | 6.0.22 | 6.0.23 | 6.0.24 | 6.0.25 | 6.0.26 | 6.0.27 | 6.0.18-fix |
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