內容簡介
TicketZero 是一款由 AI 驅動的客戶服務收件箱外掛，能將您的 WordPress 網站與 TicketZero 帳戶連接，提供即時聊天功能，無需編碼。透過簡單的連接步驟，您可以輕鬆管理客戶查詢並同步 WooCommerce 訂單資料。
【主要功能】
• 無需編碼的即時聊天小工具
• 一鍵連接至 TicketZero 帳戶
• 可選的 WooCommerce 訂單與客戶資料同步
• 支援聊天過程中的購物車轉換
• 訊息與聊天數據即時傳輸處理
外掛標籤
開發者團隊
原文外掛簡介
TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account:
Live chat without code: Pick your widget and it is embedded in the right place. No theme editing.
One-click connection: You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys.
With WooCommerce (optional): Syncs order and customer data so the AI can answer order-status questions and suggest matching products.
A TicketZero account is required (free trial at https://ticketzero.de).
External services
This plugin connects your website to TicketZero (https://ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero.de:
One-click connection (connect handshake). When you click “Connect to TicketZero”, you are redirected to https://ticketzero.de/connect/wordpress. This passes your website URL (home_url), your website name (get_bloginfo( 'name' )), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area.
WooCommerce synchronization (optional). When you click “Connect shop products”, the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (home_url), this consumer key and consumer secret together with your connection token to https://ticketzero.de/v1/public/wordpress/woocommerce. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area.
Front-end chat widget. As long as the connection is active and live chat is enabled, the plugin loads the loader script https://ticketzero.de/widget.js on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero.
Cart handoff to checkout. If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (?tz_checkout=...). The plugin reads these items and adds them to the visitor’s WooCommerce cart.
TicketZero is a separate external service. Its use is subject to:
Terms of Service: https://ticketzero.de/legal/agb
Privacy Policy: https://ticketzero.de/legal/datenschutz
