內容簡介
**摘要：**
這個 MainWP 外掛整合了從專門的 "支援網站" FluentSupport 安裝的票據數據直接到您的 MainWP 儀表板。它通過在儀表板小工具和專用擴展頁面中顯示活動票據，提供了支援工作流程的集中可見性。該外掛使用 FluentSupport REST API 和應用程式密碼進行安全、直接的同步，並在 5 分鐘的背景排程上，防止網站同步速度變慢。
**問題與答案：**
1. 這個 MainWP 外掛能夠做什麼？
- 回答：該外掛能夠把 FluentSupport 安裝的票據數據直接整合至您的 MainWP 儀表板，顯示活動票據，提供支援工作流程的集中可見性。
2. 這個外掛的特色包括哪些？
- 回答：包括 FluentSupport 票據儀表小工具、專用票據總覽頁面、每 5 分鐘的背景同步（透過 WP-Cron）、API 連線測試和憑證管理。
3. 為了正確地將支援票據映射到您的 MainWP 客戶網站，需要進行什麼預先配置？
- 回答：您必須在 FluentSupport 的支援網站上建立一個自定文本欄位，存儲客戶的網站 URL，在票據建立時。
開發者團隊
② 後台搜尋「Ticket Status Sync for FluentSupport to MainWP」→ 直接安裝（推薦）
原文外掛簡介
This MainWP Extension integrates ticket data from a FluentSupport installation on a dedicated “Support Site” directly into your MainWP Dashboard.
It provides centralized visibility over your support workflow by displaying active tickets in a dashboard widget and on a dedicated extension page. It uses the FluentSupport REST API and Application Passwords for secure, direct synchronization on a 5-minute background schedule, preventing site synchronization slowdowns.
Features include:
* FluentSupport Tickets Dashboard Widget.
* Dedicated Tickets Overview page.
* Background synchronization every 5 minutes (via WP-Cron).
* API connection test and credential management.
Pre-Configuration: FluentSupport Custom Field
For the extension to correctly map support tickets to your individual MainWP client sites, you must create a custom text field in FluentSupport on your Support Site with a specific key. This field should store the client’s website URL when a ticket is created.
On your FluentSupport site, go to Global Settings > Custom Fields.
Click Add New Field.
Set the Field Label (e.g., “Client Website URL”).
Crucially, ensure the Field Key is set to cf_website_url.
Set the Field Type to Text Input or URL.
Save the Custom Field and ensure it is included in your active support forms.
This exact key (cf_website_url) is required by the extension to match ticket data to your managed sites.
