[WordPress] 外掛分享： Text Message SMS Extension for WooCommerce

內容簡介

「Text message SMS Extension」是由Biz Text為WooCommerce開發的外掛程式，可透過簡訊通知提高電子商務店的客戶服務水準。當客戶下單或有任何訂單更動時，系統會自動以文字訊息通知客戶。且客戶可以直接回覆該通知，訊息會顯示在線上資訊儀表板，或傳送至行動裝置，讓客戶服務更加方便快捷。

啟用此外掛程式可享有更好的客戶服務功能，包括：

1. 自動發送訂單簡訊通知給客戶或店家。
2. 允許客戶透過回覆簡訊詢問問題或表達關切。
3. 提供客製化簡訊範本，供客戶和店家使用。
4. 可以透過訂單詳細資料發送客製化的簡訊，變更、更新、或提供其他訂單資訊，並會顯示在訂單備註欄。

透過Biz Text和易於使用的外掛程式，WooCommerce商家可進一步透過簡訊通知執行下列功能：

1. 為新訂單、處理中訂單、已完成訂單、已退款訂單、已付款訂單、已取消訂單或失敗訂單送出簡訊通知。
2. 可啟用和配置狀態變更的簡訊，並使用佔位符自動輸入訂單詳細資料。
3. 收到客戶通知回覆後，可透過線上簡訊資訊儀表板或行動裝置回覆客戶訊息，無需安裝任何應用程式或Twilio帳戶。
4. 從訂單詳細資料發送自訂簡訊以變更、更新和提供其他訂單資訊，並會顯示在訂單備註欄。
5. 提供一個專屬的Biz Text號碼，供新舊客戶發送、接收和回覆簡訊。
6. 有效率地與客戶溝通，能夠增加客戶滿意度和保留客戶，讓營運更加輕鬆。

使用簡訊進行客戶服務和支援，可以透過WooCommerce設定中的「Text Message SMS Extension」輕鬆啟用和設定簡訊通知功能。只要設定三個區域的選項，即可在幾分鐘內準備好：

1. 初始化：輸入Biz Text ID以啟用簡訊，輸入通知號碼以啟用管理員通知，自定義和添加手機號碼欄位，或使用現有的帳單詳細資料欄位。
2. 客戶簡訊通知：啟用和自定義含佔位符的客戶簡訊通知範本。
3. 管理員簡訊通知：啟用和自定義含佔位符的管理員簡訊通知範本。

預設情況下，傳送簡訊通知的號碼在客戶的帳單詳細資料欄位「行動電話」中。只有以下情況才會傳送現有訂單的簡訊通知：

1. 在訂單詳細資料中輸入和更新手機號碼（啟用後，會將手機號碼複製到「行動電話號碼」欄位）。
2. 在訂單列表中使用批量動作以重複訂單，並將手機號碼複製到這個欄位中。
3. 停用手機號碼欄位，使用帳單詳細資料欄位中的號碼（注意：這可能不是行動電話號碼）。

啟用簡訊通知後，WooCommerce、付款閘道或店家自行更改訂單狀態時，系統會自動發送簡訊通知。並可透過客製化簡訊範本，提供更好的客戶服務體驗。

外掛標籤

開發者團隊

原文外掛簡介

The Text message SMS Extension for WooCommerce by Biz Text enhances customer service for an eCommerce store with SMS notifications. Automatically send your customers a Text message notification when they place an order or send for any order changes. Customers can reply to the notification text, sent to an online Texting Dashboard or mobile phone for quick and easy customer service.
Activate the plugin and give better customer service with:

Automatic order SMS notifications sent to customer and or store owner
The ability for the customer to reply to a notification text with questions or concerns
Customizable SMS Templates for customer and store
Custom SMS sent from order details and added to order notes

Biz Text and the easy to use extension allows a WooCommerce store to:

Send a SMS notification for a new, processing, completed, refunded, payment, cancelled or failed orders
Enable and configure Texts for status changes, with placeholders that automatically enter the order details
Receive and reply to notification replies from an online Texting Dashboard or mobile phone(s), with no apps or Twilio account needed
Send a custom SMS from order details for changes, updates, and other order info which will appear in order notes
Have a dedicated Biz Text Number to receive, send, and reply to Texts for new and existing customers
Communicate with your customers more efficiently which means you will keep more customers, they will be happier, and it will be easier to run your business

Using Texting for customer service and support is easy with the Text Message SMS Extension for WooCommerce by Biz Text. Send order SMS notifications to your customer’s mobile phone.
Easily enable and configure SMS Notifications in the Text Message SMS tab in WooCommerce settings. Be ready in minutes by setting options in the three sections:

Initialize: Enter a Biz Text Id to activate SMS, enter notification number to enable admin notifications, customize and add a Mobile Phone field or use existing phone field in billing details
Customer SMS Notification: Enable and customize, with placeholders, customer SMS notification templates
Admin SMS Notification: Enable and customize, with placeholders, admin SMS notification templates

By default, the number to send SMS notifications is in an additional field under customers billing details, called Mobile Phone. Customers placing new orders will enter the number and receive order SMS notifications. Existing orders will not receive SMS unless:

A mobile number is entered and updated in Order details (Enabling, Use the number in Phone field will copy and place in Mobile Phone Number)
Using a bulk action in the orders list to enable SMS by duplicating and putting the phone number in the mobile number field
Mobile phone field is disabled, using the number in the phone field (Note: this may not be a mobile number)

Enabled SMS notifications are sent automatically for a new order and when order status changes by WooCommerce, the Payment Gateway, or by you, the store owner. Custom SMS can be sent in order details and recorded in the order notes.
The Text Message SMS Extension for WooCommerce requires an affordable, no-contract, cancel any time Biz Text plan, see our plans at Biz Text Solutions. A Biz Text plan allows you to choose a ‘Biz Text Number’ (a local phone or Toll Free number), which is where your texts are sent.
Reply to order SMS notification replies on an online Texting Dashboard or right from your WordPress site with our Text Message Plugin. You can also forward the Text message to one or mobile phones and reply there.
WooCommerce
This Text Message SMS Extension requires the WooCommerce Plugin
WC requires at least: 4.0.1
WC tested up to: 3.9.1
Note: this plugin is not High-Performance Order Storage compatible and cannot be used with the HPOS feature; future updates may be compatible. To use goto Settings > Advanced > Order Data Storage, and select WordPress Post Storage (legacy).
For help and support with WooCommerece, see Woocommerce documentation for more information.
How to Use the Text Message SMS Extension
For easy to follow instructions: Text Message SMS Extension for WooCommerce
How Biz Text Works – Receive, Reply, and Send Text Messages for Customer Service

Choose a ‘Biz Text Number’ for your eCommerce store(s) inside the USA and Canada and display it on your website and install plugins
Your Biz Text Number lets you receive, reply and send text messages
Reply to Texts received from your online Texting Dashboard. Install the Text Message Plugin or receive in your WordPress Dashboard) or forward texts to your mobile phone(s)
When you reply to Texts from your personal mobile phone, your number is hidden from your visitors
Affordable, no-contract, cancel any time Biz Text plans available now, see our plans at Biz Text Solutions
Send a Text to a single contact or group of contacts
Add groups with selected contacts
Integrate with Contact 7 and WooCommerece for WordPress
Less phone calls, better service, change your business forever

Other Biz Text WordPress Plugins for Custom Service
Our Texting SMS Plugins for WordPress make it easy to use Texting for customer service.
Text Message SMS Plugin – Receive, reply, and send Texts from your WordPress website. Display a button and or link on mobile devices. See on WordPress
Text Message Contact Form Plugin – Receive Texts from your WordPress website with a lightweight contact form. See on WordPress
Text Message SMS Extension for Contact Form – Receive Texts from your WordPress website through Contact Form 7 Forms. See on WordPress
To Sign Up
To sign up and get information on our plan, visit our page Biz Text Solutions.