內容簡介
SupportKontor 是一款專為 WooCommerce 設計的 AI 客戶支援外掛，能夠自動回覆客戶的電子郵件並執行相關操作，提升商店的客戶服務效率。
【主要功能】
• 自動回覆客戶查詢
• 處理訂單取消與地址變更
• 提供包裹追蹤資訊
• 支援多種郵件服務轉發
• 簡易一鍵連接 WooCommerce
外掛標籤
開發者團隊
② 後台搜尋「SupportKontor – AI Customer Support by Email for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
SupportKontor answers your customers’ emails and takes actions in your WooCommerce shop on your behalf. It reads the email, does what the customer asked for, and replies:
“Where is my parcel?” It says where the parcel is right now.
“Can I still cancel?” It checks if the order is paid or shipped, then cancels it or says why it can’t.
“I moved.” It changes the delivery address, as long as the parcel has not left yet.
“How do I send it back?” It starts the return and says what to do.
“Do you ship to Austria?” It answers from your own shop pages: shipping, payment, terms and returns. If the answer isn’t written there, the email comes to you.
Every reply is in the customer’s own language.
Order changes wait for you. For a cancellation, an address change or a return, it writes the reply and suggests the change. Nothing happens to the order until you say yes in your dashboard. Once you trust it, you can let any of the three run on its own.
Setup
It all happens on one page in your WordPress admin:
Connect your shop with one click. WooCommerce asks you to confirm. There are no API keys to copy.
Forward your support mailbox. The page shows you how for Gmail, Microsoft 365, IONOS and everyone else.
Get a sign-in link to your SupportKontor dashboard. Every reply and everything waiting for your OK is there.
What it does not do
It stores no customer mail and no order data in WordPress. It adds nothing to your shop’s pages. It never refunds money.
Parcel tracking
SupportKontor finds the tracking number on the order. It works with WooCommerce Shipment Tracking, Advanced Shipment Tracking and Shiptastic (part of Germanized). The reply says where the parcel is, for DHL, Deutsche Post, DPD, Hermes, GLS and most other carriers worldwide. If yours doesn’t work, tell us and we will make it work.
The first 48 hours
For the first 48 hours, SupportKontor writes every reply but sends none. You read them in your dashboard, next to the emails they answer. After that, it only sends what you have allowed in your dashboard. Until you allow something, it keeps writing drafts. You can also end the 48 hours early.
What it costs
The free plan answers 50 enquiries a month. Starter (200 a month) and Standard (500 a month) are paid plans; the prices are on https://supportkontor.com/en/ and you upgrade in your dashboard. The plugin itself is free and stays free.
External service
This plugin connects your shop to SupportKontor, a service we run at supportkontor.com. It does nothing without that service.
When you connect, the plugin sends us your shop’s address, your shop’s name and the admin email address. WooCommerce also gives us a key that can read and change orders and customers. After that, we get the support emails you forward to us. We read and change orders when a customer asks. For order changes, we wait for your OK first.
Where your data is: we store it on servers in the EU (Railway, in Amsterdam). Replies are written with Claude, an AI by Anthropic, which runs outside the EU. Emails are sent and received through Postmark, also outside the EU.
Terms: https://supportkontor.com/en/terms
Privacy: https://supportkontor.com/en/datenschutz
Data processing agreement: in your dashboard, ready to sign
