內容簡介
SubPortal 是一款為 WooCommerce 訂閱用戶提供自助服務的外掛，讓顧客能夠輕鬆管理訂閱，包括跳過、暫停、取消訂閱等功能，減少客服負擔並提升顧客滿意度。
【主要功能】
• 跳過下一次訂單
• 暫停與恢復訂閱
• 取消訂閱並選擇理由
• 編輯帳單或運送地址
• 查看相關訂單歷史
外掛標籤
開發者團隊
② 後台搜尋「SubPortal – Subscription Customer Portal for WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
SubPortal turns the WooCommerce Subscriptions My Account area into a full self-service portal.
Customers handle routine requests in a minute instead of contacting support, and every change leaves a note on the subscription so your team can see exactly what happened.
Fewer tickets, fewer silent cancellations, longer-running subscriptions.
Important: This plugin is an extension of the WooCommerce and WooCommerce Subscriptions plugins, and it cannot function independently.
What customers can do
Skip the next order – move the upcoming renewal one billing interval forward, leaving the rest of the schedule untouched.
Pause and resume – pause until a chosen date (with quick presets) or indefinitely; a scheduled resume reactivates the subscription automatically, and billing continues one full interval after resuming.
Cancel with a reason – customers choose a cancellation reason, with room for details, so you learn why subscribers leave.
Edit addresses – update a subscription’s billing or shipping address, with an optional “apply to all my subscriptions” checkbox.
See related orders – every subscription card shows its latest order and links to the full history.
The case for self-service
79% of consumers want the option to pause before they even sign up, and 58% paused a subscription instead of canceling in the past year (Chargebee Global Consumer Insights Report).
Stores that offer pausing save an average of 9.6% of subscriptions that would otherwise cancel (Recharge, data from 1,700+ merchants).
81% of customers try to sort things out themselves before they contact support (Harvard Business Review).
For a subscriber who can’t skip one delivery, canceling the whole subscription is often the path of least resistance. A skip button keeps that customer.
What you control
Enable or disable each feature – dashboard, skip, pause, cancel, address editing – from WooCommerce > Settings > SubPortal.
Cap how far into the future customers can pause.
Built for real stores
Every action is validated server-side on every request: ownership, subscription status, and payment-gateway support – never just hidden buttons.
Every action writes an order note and an entry in a dedicated WooCommerce log source.
Compatible with High-Performance Order Storage (HPOS).
Templates are overridable from your theme the standard WooCommerce way.
Works with WooCommerce Subscriptions.
Documentation
Every feature has a guide on our site:
Requirements and setup
Skip the next order
Pause and resume a subscription
Cancel with a reason
Edit a subscription address
Order notes and logging
Start at the SubPortal documentation index, see the SubPortal plugin page for an overview, or ask a question on our support page.
SubPortal is made and maintained by The WP Garden.
