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② 後台搜尋「SmartRoute – Conditional Email Routing for Gravity Forms」→ 直接安裝（推薦）
原文外掛簡介
SmartRoute for Gravity Forms lets you send Gravity Forms notifications to different email addresses based on what users answer in your forms. Route form submissions based on dropdown, radio, checkbox, or any other field — using a simple CSV contact list, no code required.
Whether you manage a multi-location business, a sales team, or a support desk, SmartRoute makes sure every form submission lands in the right inbox automatically.
How it works
Import your CSV — Upload your contact list with any criteria columns (department, region, category, product, language…)
Map columns — Tell SmartRoute which column holds the email address and which columns to use as routing criteria
Define rules — Build conditional notification routing using form fields and AND conditions
Done — SmartRoute intercepts Gravity Forms notifications and sends them to the right contact automatically
Use cases
Multi-location businesses — Route inquiries to the right office based on city, region, or country
Sales teams — Assign form leads automatically based on product interest, company size, or budget
Support requests — Route tickets by department, issue type, or priority level
Educational institutions — Send applications to the right program coordinator or campus
Real estate agencies — Forward listings inquiries to the agent covering that property type or area
Healthcare and clinics — Direct appointment requests to the right specialist or location
Multi-language sites — Route submissions to native-speaking team members
Features
CSV-based routing — no database or code required
Smart rules engine with AND conditions
Supports “contains any of” operator for multi-value matching
Works with dropdown, radio, checkbox, text, and any Gravity Forms field type
Compatible with Gravity Forms multi-page forms
Activity log — track every routed notification
Works with any Gravity Forms notification
Fallback behavior when no rule matches (send default notification or block)
SmartRoute Pro
Unlock additional features with SmartRoute Pro:
Analytics dashboard — charts, match rates, and top recipients
CSV export — export your routing activity log
Priority support — email support with fast response times
Learn more
Visit wp-smartroute.com for documentation, tutorials, and pro plans.
Privacy
SmartRoute processes form submission data locally on your WordPress site to determine the correct recipient. No submission data is sent to external servers.
The activity log stores only the form ID, the matched rule, the recipient email, and a timestamp. You can clear the activity log at any time from the plugin settings.
Credits
SmartRoute is an independent add-on for Gravity Forms. Gravity Forms is a registered trademark of Rocketgenius, Inc. This plugin is not affiliated with or endorsed by Rocketgenius.
