內容簡介
總結：SmartiePal是一個AI驅動的客戶支援解決方案，提供可嵌入網站的網頁聊天界面。建立免費的SmartiePal帳戶或輸入現有的助理ID以嵌入SmartiePal的聊天小部件，即可立即與訪客互動。
問題與答案：
1. 如何使用SmartiePal插件？
- 可以透過以下方式使用SmartiePal插件：
- 透過輸入基本使用者詳細資訊（電子郵件、名字、姓氏、密碼）來建立一個新的免費SmartiePal帳戶。
- 如果已經有SmartiePal帳戶，則可以手動輸入現有的助理ID。
- 在您網站的標頭自動插入SmartiePal聊天載入程式碼。
2. 如何配置SmartiePal整合？
- 啟用外掛後，在WordPress管理員中配置SmartiePal整合：
- 前往設定» SmartiePal。
- 若要建立一個新的免費SmartiePal帳戶：
- 填寫您的電子郵件、名字、姓氏和密碼欄位。
- 點擊儲存設定並建立帳戶。您的助理ID將會自動生成並儲存。
- 若要使用現有的助理：
- 在手動助理ID欄位輸入您的助理ID。
- 點擊儲存助理ID。
- 若要移除您的SmartiePal帳戶：
- 點擊移除帳戶，並在模態對話方塊中確認。
3. 會將哪些數據傳送給SmartiePal？
- 當配置外掛並啟用聊天小部件時，以下數據會傳送到SmartiePal伺服器：
- 使用者的聊天訊息和互動
- 互動的時間戳記
- IP地址和瀏覽器/設備資訊
- 在對話期間提供的任何使用者數據
- 網站管理員的SmartiePal帳戶憑證（在設定期間一次性使用以通過API進行身份驗證）
4. 這個外掛的許可證是什麼？
- 這個外掛是根據GPLv2（或更新版本）許可。詳細的許可證可以在https://www.gnu.org/licenses/gpl-2.0.html上查看。
外掛標籤
開發者團隊
原文外掛簡介
SmartiePal is an AI-driven customer support solution that provides an embeddable webchat interface for your website. Create a free SmartiePal account or enter your existing Assistant ID to embed SmartiePal’s chat widget and start engaging visitors instantly.
With this plugin, you can:
Create a new free SmartiePal account by entering basic user details (email, first name, surname, password).
Manually enter an existing Assistant ID if you already have a SmartiePal account.
Automatically insert the SmartiePal chat loader script in your site’s header.
For more details on the SmartiePal service, pricing, and premium features, visit: https://www.smartiepal.com
Usage
After activating the plugin, configure your SmartiePal integration in the WordPress admin:
Navigate to Settings » SmartiePal.
To create a new free SmartiePal account:
Fill in your Email, First Name, Surname, and Password fields.
Click Save Settings and Create Account. Your Assistant ID will be generated and saved automatically.
To use an existing Assistant:
Enter your Assistant ID in the Manual Assistant ID field.
Click Save Assistant ID.
To remove your SmartiePal account:
Click Remove Account and confirm in the modal dialog.
External Services
This plugin integrates with SmartiePal, an AI-powered customer service platform, to provide automated chat support on your website.
Service Provider: SmartiePal by SoftVR s.r.o.
Purpose: Enables AI-driven chat functionality, allowing for automated customer support and interaction with website visitors.
Account Registration
To use this plugin, site administrators must create their own account on SmartiePal.com. During registration, the following personal information is collected and stored by SmartiePal:
1. Email address (used as login credential and for communication)
2. Password (encrypted and used for account authentication)
This account is used to configure, manage, and monitor the AI assistant integrated into your website via the plugin.
Data Sent to SmartiePal
Once the plugin is configured and the chat widget is active, the following data is transmitted to SmartiePal servers:
1. User chat messages and interactions
2. Timestamps of interactions
3. IP address and browser/device information
4. Any user-provided data during conversations
5. Site administrator's SmartiePal account credentials (used once during setup for authentication via API)
This data is used to process conversations, improve AI responses, and provide analytics to the site administrator.
Terms of Service
Privacy Policy
⚠️ Ensure you disclose this data handling to your website users and obtain proper consent, especially under laws like GDPR or CCPA.
License
This plugin is licensed under the GPLv2 (or later). See the full license at https://www.gnu.org/licenses/gpl-2.0.html.
