[WordPress] 外掛分享： Rhino Support for WordPress

內容簡介

透過 Rhino Support for WordPress，您可以將 RhinoSupport.com 的幫助台直接引入任何由 WordPress 支援的網站中。

訪客可以建立新的支援票證，並查看現有的票證（如果已登錄），而且不必離開您的 WordPress 網站。

以下是一個快速概述：

1) 多種支援選項

您可以根據您的喜好，在 WordPress 網站中提供各種針對訪客的支援選項，包括：

浮動支援選項標籤 - 這個浮動支援選項標籤可以被定位在任何您喜歡的位置，加入到任何帖子或頁面（或每個帖子或頁面，如果您喜歡的話），並使用任何顏色或字體進行自定義。

帖子/頁面的票務表格 - 透過簡單的短代碼，您可以在任何帖子或頁面中添加票務表格，讓您的訪客可以輕鬆地從您的網站提交新的支援票證。

2) 短代碼

Rhino Support的短代碼讓您可以在任何帖子或頁面上快速且輕鬆地添加新的票證表格，甚至可以為任何已登錄的使用者列出所有未解決的票證表格。

在可視編輯器中，短代碼只需要點一下即可使用。

3) 創建不同的使用者體驗

有時，您可能需要為已登錄網站的使用者與一般訪客顯示不同的支援選項。

通常，這用於 "售前 "問題與實際涉及顧客問題的問題之間進行區分。

只需選擇您想要為已登錄使用者顯示的部門以及您想要為其他所有人顯示的部門即可輕鬆完成此操作。

此外，如果有人已登錄您的 WordPress 網站，您可以通過在任何帖子或頁面上添加 Rhino Support "list "短代碼，快速列出特定使用者的所有支援票證表格。如果使用者已登錄並檢視該頁面，他們可以在不離開您的網站的情況下查看所有現有票證的狀態。

還不是 RhinoSupport.com 的客戶嗎？ 立即獲得您自己的幫助台軟件帳戶，其中包括無限的代理和慷慨的45天免費試用期。

Twitter：@RhinoSupport

外掛標籤

開發者團隊

原文外掛簡介

Rhino Support for WordPress allows you to bring your RhinoSupport.com help desk right into any site powered by WordPress.
Visitors can create new support tickets as well as view existing tickets (if logged in) – without even leaving your WordPress site.
Here’s a quick overview:
1) Various Support Options
Within your WordPress site you can have a variety of support options for your visitors based on your preferences including:
Floating Support Tab – This floating support tab can be positioned wherever you like, added to any post or page (or every one if you like) and customized with any colour or text.
Ticket Form on Post/Page – With a simple short code you can add a ticket form to any post or page so your visitors can easily submit a new support ticket from within your site.
2) Short Codes
The Rhino Support short codes make it quick and easy for you to add a new ticket form or even list open tickets for any logged in users on any post or page.
From the visual editor, the short codes are just one click away.
3) Create Different User Experiences
Sometimes you may have the need to display different support options for people who are logged into your site versus regular visitors.
Commonly this is used for “presales” questions vs. actual customer related questions.
This can easily be done by selecting what departments you want to display for logged in users and what departments you want to display for everyone else.
Furthermore, if a person is logged into your WordPress site, you can quickly list all the support tickets for a particular user by dropping the Rhino Support “list” short code on any post or page. If the user is logged in and they view that page, they’ll be able to see the status of all their existing tickets without even leaving your site.
Not a RhinoSupport.com customer? Get your own help desk software account which includes unlimited agents and a generous 45-day free.
Twitter: @RhinoSupport