內容簡介
顧客支援請求和Bug捕捉平臺
透過報告直觀且具行動力的問題和縮短Bug處理時間，強化您喜愛的問題追蹤工具 – 這全部都不需要離開您的網頁瀏覽器。
Redpen可以用簡單的一個點擊替換冗長且沉悶的問題報告流程，從而降低開發和支援成本！使用Redpen，不僅可以節省報告問題的時間，還可以提供有價值的診斷資訊和視覺反饋以協助開發團隊解決問題。與您喜愛的問題追蹤服務連接，並提升軟體團隊的生產力和產品品質。
如何運作
以免費方式開始
以免費方式開始，無需要提供信用卡資訊。
特點
智慧行動力問題
報告直觀且具行動力的視覺問題，不再有溝通上的麻煩。
Redpen允許您在網路應用程式上的任何位置標註和指出問題，並報告有意義的視覺問題。
記錄螢幕與語音評論
使用冗長的描述或複製故障步驟來解釋問題的時間減少了。
錄影機加強您的問題描述，當您錄製螢幕時一併記錄語音評論。語音評論將會被新增至所建立的問題描述中。
瀏覽器診斷資訊
在報告問題時，略過開發人員和測試人員來回的問題，可以立即識別作業系統、瀏覽器及其版本、屏幕尺寸等重要診斷資訊。使用Redpen報告的問題將包含解決Bug所需的所有必要診斷資訊，不僅可以識別Bug，還可以重現和解決問題。
Redpen捕捉所有技術元數據，如作業系統、瀏覽器等資訊。
整合
將最流行的問題追蹤軟體與Redpen整合，簡化您的Bug解決和反饋收集過程。
Jira
Azure DevOps
無縫地整合並節省時間，使用自動附加富診斷資訊來構建高品質的產品。
簡單的設置
輕鬆無程式碼和不必煩惱。只需連接您喜愛的問題追蹤服務來創建 Redpen Widget 並安裝於您的店鋪中，即可在數秒內提升您的團隊生產力！
使用以下Redpen應用程式/工具在Jira中提交問題:
Redpen Widget
Redpen瀏覽器擴充 - Chrome、Edge、Safari、Firefox
桌面應用程式 - Windows、Mac
其他
從Redpen Downloads下載應用程式。
外掛標籤
開發者團隊
原文外掛簡介
Customer Support Request and Bug Capture Platform
Enhance the power of your favorite issue tracking tool by reporting visual and actionable issues and reducing bug turnaround time – all of this without leaving your web browser.
Redpen reduces the development and support costs by replacing the long, often mundane process of reporting issues and bugs with a mere single click! With Redpen, you not only save time reporting issues but also provide valuable diagnostic information and visual feedback to help the development team attack the problem. Connect it with your favorite issue-tracking service and boost your software team’s productivity and product quality like never before.
How it Works
Get started for Free
Get started for free. No credit card is required.
Features
Smart Actionable Issues
No more communication fuss. Report visual issues that are actionable.
Redpen allows you to annotate and pinpoint issues anywhere on your web application and report meaningful visual issues.
Record Screen with Voice Comments
Reduce time in explaining the issue with long descriptions or repro steps.
Redpen helps you add your voice comments to the issue while recording the screen. The voice comments are added as the description of the issue created.
Browser Diagnostic Information
Skip the developer-tester back and forth to identify OS, browser and its version, screen size, etc while reporting the issue. Issues reported using Redpen will have all the essential diagnostic information required to not just identify the bugs, but recreate and resolve them as well.
Redpen captures all technical metadata like OS, browser information, etc.
Integrations
Enrich your bug solving and feedback collecting process by integrating the most popular issue tracking software with Redpen.
Jira
Azure DevOps
Integrate seamlessly and save time to build high-quality products for your customer as it power-ups the process with auto attached rich-diagnostic information.
Easy setup
No code, no hassle. Simply create the Redpen Widget by connecting it to your favorite issue tracking services to get started and install it in your store. Boost your team’s productivity in seconds!
File Issues in Jira using the following Redpen applications/tools:
Redpen Widget
Redpen browser extensions – Chrome, Edge, Safari, Firefox
Desktop Applications – Windows, Mac
Other
Get it from Redpen Downloads