內容簡介
ProProfs Chat是一個基於SaaS的即時聊天軟件，可幫助各種大小企業與其網站訪問者和客戶進行實時通信。根據某人在您的網站上花費的時間，您可以邀請他們進行聊天、分享定制聊天問候語、提供主動支持並吸引您的受眾。
ProProfs Live Chat Software可幫助組織通過捕獲高質量銷售潛在客戶來提高銷售。這些高質量的銷售潛在客戶可以直接存儲在您喜歡的CRM工具中並與銷售或市場營銷團隊分享。您甚至可以建立強大的聊天機器人來自動化您的客戶服務，並提供24x7的愉快支持。
該工具甚至具有高數據安全性。您可以通過角色和權限限制訪問，並啟用單一登錄。為了讓WordPress網站用戶更簡單，我們還推出了我們的即時聊天支持外掛程序。
隱私政策
使用條款
如何向您的WordPress網站添加ProProfs Live Chat外掛
為什麼要使用WordPress即時聊天外掛程序
通過集成即時聊天軟件到您的WordPress網站中，為您的業務增加一個完整的支持包。它將幫助您的業務：
學習客戶痛點
在為客戶提供支持時，您的操作人員將憑藉即時聊天工具獲得優勢。他們將更好地了解客戶在瀏覽您的服務時想要什麼。更重要的是，當他們在頁面上看到一位訪問者足夠長時間時，操作人員可以實時接觸到他們。
提供即時支持
即時聊天外掛程序還將幫助您的操作人員與訪問者取得聯繫並即時回答他們的問題。如果訪問者對您的服務有疑問，他們不必在長時間的呼叫隊列中等待進行澄清。他們只需啟動聊天並立即獲得答案。
提升品牌名稱
通過通過即時聊天外掛程序主動提供客戶支持，您為品牌名稱建立了更強大的立場。訪問者和客戶將永遠記得您解決問題的快速反應，並向所有人推薦。
此外，WordPress即時聊天外掛程序還可以幫助您輕鬆地增加銷售。了解使用這種重要外掛程序如何幫助您的業務，ProProfs Chat開發了一個易於安裝的外掛程序。
WordPress網站的即時聊天外掛程序功能
WordPress即時聊天外掛程序提供多種功能。讓我們來了解一下以下功能。
聊天主題
定制您的網站訪問者將看到的聊天窗口。您可以通過更改聊天圖標、其顏色、字體、聊天框尺寸、徽標和其他幾個選項來定制即時聊天窗口，以匹配您的網站的外觀和感覺。
聊天路由
為了快速支持，您可以將聊天路由到操作員。這有助於在所有操作員之間平均分配工作量。您可以通過設置簡單的規則手動或自動路由它們以減少聊天反應時間。
聊天問候語
當訪問者瀏覽您的網站時，發送個性化消息。這將幫助操作員保持您的訪問者參與並提高品牌忠誠度。
預定回答
您的操作員可以保存預定回答。這將幫助他們更快地回答訪問者的問題。
外掛標籤
開發者團隊
② 後台搜尋「ProProfs Chat- Live Chat & Chatbot Plugin」→ 直接安裝（推薦）
原文外掛簡介
ProProfs Chat is a SaaS-based live chat software that helps businesses of all sizes communicate with their website visitors and customers in real-time. Based on the time someone has spent on your site, you can invite them to chat, share custom chat greetings, offer proactive support, and engage your audience.
ProProfs Live Chat Software helps organizations boost sales by capturing quality leads. Such high-quality leads can be directly stored in your favorite CRM tool and shared with the sales or marketing teams. You can even build powerful chatbots to automate your customer service and offer delightful support to customers 24×7.
The tool even comes with high data security. You can restrict access with roles and permissions and enable single-sign-on. To make it simpler for WordPress website users, we have launched our live chat support plugin too.
Privacy Policy
Terms of Use
How to Add ProProfs Live Chat Plugin to Your WordPress Website
Why Use WordPress Live Chat Plugin
Add a complete support package to your WordPress website by integrating a live chat software. It will help your business:
Learn Customer Pain-Points
Your operators will get an edge with the use of live chat tool while providing support to customers. They’ll better understand what the customers want while they browse through your services. What’s more, operators can reach out in real-time when they see a visitor for long enough, on a page.
Provide Instant Support
A live chat plugin will also help your operators reach visitors and provide instant answers to their questions. In case a visitor has doubts related to your services, they don’t have to wait in long call queues to get clarification. All they have to do is initiate a chat and get answers instantly.
Boost Brand Name
By being proactive in terms of customer support with the help of a live chat plugin, you build a stronger stand for your brand name. The visitors and customers will always remember how quick you were to address their problems and would recommend it to all.
Besides this, the WordPress live chat integration will also help you increase sales hassle-free. Understanding how the use of such a vital plugin can help your business, ProProfs Chat has built one, which is easy to install.
Features of Live Chat Plugin for WordPress Website
The WordPress live chat plugin has various features on offer. Let’s get familiar with them below.
Chat Theme
Customize the chat window that your website visitors will see. You can customize the live chat window to match the look and feel of your website by changing the chat icon, its color, font, chatbox dimensions, logo, and several other options.
Chat Routing
For quick support, you can route chats to operators. This helps you equally distribute the workload among all your operators. You can either route them manually or automatically by setting simple rules to reduce chat response time.
Chat Greetings
Send your visitors personalized messages as they browse through your website. This will help operators keep your visitors engaged and improve brand loyalty.
Canned Responses
Your operators can save their messages that are used for frequently asked questions to reduce response time with this feature. What’s more, they can easily manage multiple visitors at the same time.
Co-browsing
Improve sales and support by anticipating what your visitors are looking at, with the use of the co-browsing feature. It will also help you provide step-by-step support in case they are stuck with a certain process like product sign-up or purchase.
Chat Reports & Analytics
Access insightful reports to understand how your support team is performing and whether the visitors are happy with your services. This will allow you to bring in more strategies that boost customer delight as you improve services with their feedback.
Visitor Monitoring
Get access to information like visitor name, email address, and which pages they are browsing, with the use of this feature. You can also track how long did a user stay on a specific page and initiate a chat in strategic moments.
Pre-Chat Form
While visitor monitoring helps you understand the behavior, this feature allows you to capture leads for your business. Before a chat gets initiated, your operators can gather visitor details through this form and save them as leads. It also helps in narrowing down potential leads effectively.
Post-Chat Form
The online live chat widget for WP also supports the use of post-chat form. This will help you gather valuable visitor feedback and how they would like your services to be improved further.
Announcements
Let your website visitors learn what’s up and coming so they stay engaged with your brand. You can announce discounts, new feature launch, upcoming sales and much more with this feature.
Integrations
ProProfs Live Chat plugin for WordPress website also allows you to integrate it with different platforms that help your operators provide a delightful experience. With CRM integrations like MS Dynamics, SugarCRM, and Salesforce, you can store leads, chat transcripts and more, so to help your operators understand which method to use while approaching the same lead for sales.
Develop Powerful Chatbots to Grow Leads & Support Customers 24×7
Explore multiple pre-designed chatbot templates for lead generation, sales, appointment booking, customer service, and more. Customize the templates based on your unique needs and speed up bot development.
Automate your lead generation process by engaging with website visitors in real-time. Enable bots to ask multiple choice or open response questions and generate high-quality leads.
Offer delightful assistance to prospects and customers 24×7, even when your team is away. Connect your chatbots with ProProfs Help Desk to automatically create and assign tickets to service agents.
Chatbots can also be used to encourage self-service among your audience. Connect with your knowledge base so bots can share relevant self-help articles with customers based on their queries or complaints.
Customize the look and style of your chatbot window in just a few clicks. Use branching logic to create more human-like interactions and keep visitors engaged throughout the conversation.
Benefits of Live Chat Plugin to WordPress Website
There are various benefits that your business can achieve by adding WordPress live chat plugin, the most prominent ones of them being:
Instant Support, Faster Connection
Customers want instant help and live chat plugin is here to help you do that right. You can provide instant support to visitors and let them know the details for your products hassle-free.
Convenient Platform for Support
With a live chat window on your WordPress website, visitors get a convenient option to get in touch with your business faster. No more call queues.
Boost Conversions & Sales
With the use of live chat plugin, increase lead generation and convert them into sales. This happens by helping your visitors ask questions in real-time, which they can find answers to, instantly. Doing so will also help you simplify their buying process.
Attain Competitive Edge
Live chat support is the perfect way to go one step ahead of your competitors. You can easily manage your products efficiently and build strong ties with customers.
How to Use Live Chat Plugin on WordPress Website
As you must have watched in the video above, it is easy to add live chat plugin to your WordPress website and that too in less than three minutes. What’s more, the tool supports all the platforms, you name it and we have it. Use it as Live Chat for web browser, Live Chat for Windows, and Live Chat for mobile applications – iOS as well as Android.
Requirements
While ProProfs Chat plugin for WordPress is free, you need to subscribe to ProProfs Chat to be able to use it. For viewing the packages and their costs, navigate to ProProfs Pricing. Click on the button below and enjoy WordPress live chat plugin for free.
Sign up for Live Chat Free Trial
