內容簡介
總結：透過我們的產品票務系統，客戶可以輕鬆地從他們的訂單中提出支援票券並在收到回覆時收到電子郵件通知，簡化他們的支援旅程。
問題與答案：
1. 如何幫助客戶提升 WooCommerce 商店的客戶支援？
- 使用我們的產品票務系統，讓客戶根據訂單建立支援票券，並由管理員無縫管理。
2. 我們的創新外掛如何改變 WooCommerce 平台上的客戶支援？
- 啟用後，我們的 Product Ticket System For WooCommerce 將引入自定義文章類型“支援票券”和一個專用的設定選項卡，以便輕鬆配置。
3. 如何能夠使溝通更流暢並提升客戶滿意度？
- 透過設定選項，您可以訂製票券字段、指定票務管理使用者，並調整電子郵件模板以符合品牌形象。我們的外掛將通過每次聊天訊息交換觸發郵件達到平滑溝通的效果，促進客戶和管理員之間無縫互動。
外掛標籤
開發者團隊
② 後台搜尋「Product Ticket System For WooCommerce」→ 直接安裝（推薦）
原文外掛簡介
Clients effortlessly raise support tickets from their orders and receive email alerts upon ticket replies, simplifying their support journey.
Enhance customer support on your WooCommerce store with our Product Ticket System. Enable customers to create support tickets based on their orders, while administrators manage them seamlessly. Effortlessly streamline communication, resolve queries, and boost customer satisfaction.
Revolutionize customer support on your WooCommerce platform with our innovative plugin, the Product Ticket System For WooCommerce. Upon activation, it seamlessly introduces a custom post type, ‘Support Tickets’, and a dedicated settings tab for easy configuration.
From the settings menu, you can tailor ticket fields, designate ticket management users, and refine email templates to suit your brand. Our plugin ensures smooth communication by triggering emails with every chat message exchange, facilitating seamless interactions between customers and administrators.
Enjoy the convenience of predefined ticket statuses—’New’, ‘Open’, and ‘Resolved’—alongside the option to add custom statuses. Both customers and administrators have the ability to close tickets, promoting efficient query resolution. However, ticket reopening remains an exclusive privilege reserved for administrators.
Customers can effortlessly create support tickets based on their purchased orders. Whether via the ‘My Account’ page or directly from order listings, they can access their ticket history and submit new tickets with ease.
Administrators gain a comprehensive overview of all tickets through the ‘Support Tickets’ menu. Selected users with designated roles, such as ‘YSL Product Ticket’, can efficiently manage tickets, ensuring seamless operations and exceptional customer service.
Features of Product Ticket System For WooCommerce
Custom Post Type: Introduces a ‘Support Tickets’ post type for easy management.
Settings Tab: Offers a dedicated settings tab for streamlined configuration.
Customizable Fields: Tailor ticket fields to suit specific needs.
User Management: Designate users authorized to manage tickets.
Email Templates: Craft personalized email templates for seamless communication.
Real-time Email Alerts: Receive email notifications on ticket replies for prompt assistance.
Predefined Statuses: Utilize preset ticket statuses (‘New’, ‘Open’, ‘Resolved’) for efficient tracking.
Custom Status Options: Add custom status options for enhanced flexibility.
Ticket Closure: Allows both customers and administrators to close tickets.
Exclusive Reopening: Only administrators can reopen closed tickets.
Order-based Ticket Creation: Customers can create tickets based on their purchased orders.
Streamlined Ticket Submission: Simplifies ticket creation directly from the ‘My Account’ page or order listings.
Efficient Ticket Management: Administrators gain a comprehensive overview and can manage tickets seamlessly.
Role-based Access: Designated users with specific roles can efficiently handle ticket management tasks.
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