內容簡介
您如何處理客戶支援？
有時客戶會在深夜傳訊息給您，因為他們突然想買某件商品，並且想知道您是否有賣這個特定的商品。
這個商品在您的網站上已經有提到，但是他們太忙了不想去讀。我是說，如果可以問的話，為什麼還要讀呢？
但問題是他們在凌晨1點問，而您的實習生只工作9點到5點。
“好吧，”您說，“我的實習生或我自己會在早上處理它。”
但事實上，他們也向其他公司詢問同樣的問題，因為他們等不及。由於其他公司有更好的人力配置，他們獲得了該銷售。糟糕。
去年，企業必須出現在社交媒體上。今天，您必須出現在即時訊息上。
但是您也有自己的生活，您不想一直回答詢問。聘請支援工作人員需要花費金錢。
您聽說過這個聊天機器人技術，可提供支援自動化，但這並不容易，外包費用高昂。
或者，它真的這麼貴嗎？
這是一個插件，可在WordPress網站上顯示Facebook Messenger聊天小部件（官方稱為“客戶聊天插件”）。它由ProBotDev和Dialogflow提供動力，用於自動化客戶支援和交互式FAQ。
外掛標籤
開發者團隊
② 後台搜尋「ProBotDev Customer Support FAQ Chatbot」→ 直接安裝（推薦）
📦 歷史版本下載
原文外掛簡介
How do you handle customer support?
Sometimes customers text you at wee hours, because, you know, suddenly they thought of buying something, and they want to know if you’re selling that particular item.
The item is mentioned on your website, but they’re too busy to read it. I mean, why bother reading if you can ask?
Except that they ask at 1 AM, and your intern only works 9 to 5.
“Fine,” you said, “My intern or myself will attend to it in the morning.”
Except that, they also asked the same question to other businesses, because they can’t wait. And since others are better staffed, they get the sale. Oops.
Last year, businesses must be present in social media. Today, you must be present in messaging.
But you have a personal life; you don’t want to be answering inquiries all the time. Hiring support staff costs money.
You heard about this chatbot technology, some automation that can help with support. But it’s not easy, and it costs a bomb to outsource.
Or, is it?
This is a plugin to show Facebook Messenger chat widget (officially called “Customer Chat Plugin”) on your WordPress-powered websites. It is powered by ProBotDev and Dialogflow, for automated customer support and interactive FAQ.
