[WordPress] 外掛分享： OKOMO – Live Video Calls, Chat & More!

內容簡介

OKOMO是最人性化的全通道即時諮詢和商務外掛程序。可以與網站訪客進行互動和交流，並將他們轉化為滿意的客戶。通過這款優雅的、量身定制的語音、視頻、聊天、屏幕共享和預約課程解決方案，為用戶提供一對一的產品直播演示。OKOMO插件易於集成到任何網站中。讓您的產品和服務專家繼續在線上獲得關注，提升網站客戶體驗。

通過人性化的方式提高您的轉換率，給您的網站訪問者留下深刻印象。

OKOMO不需要下載-它是100%基於Web，支持端到端加密。

主要功能：

OKOMO WordPress外掛程序使您可以在幾分鐘內將OKOMO集成到您的網站中。然後，您和您的專家/代理人可以開始接收和回答客戶或潛在客戶的詢問。

主要功能包括：

專家過濾：自定義過濾器允許客戶和潛在客戶找到您公司的合適專家。

專家個人資料和可用性狀態：您的公司小部件展示了所有可用的專家，包括圖像和簡短的能力描述，以及個人對話渠道，以便與他們進行直接聯繫。

是否可用？專家向訪問者展示他們何時可以及時回答電話或直播聊天。或者，您可以使用簡單易用的信息傳遞和預約課程功能。

即時聊天和音/視頻通話：專家小部件是一張數字名片。它結合了所有在線交流渠道。

聊天：您的客戶可以直接在Web瀏覽器上發送信息和文件。

通話：隨時進行免費的語音和視頻通話。無論您是在附近還是在世界另一端，使用OKOMO即可立即聯繫。

屏幕共享：不論是產品演示還是遠程支援，共享屏幕可以引導網站上的操作或發現您的客戶的問題。它無需煩人的下載和安裝，易於操作。

預約課程：如果專家不可用，怎麼辦？沒問題！OKOMO預約課程安排讓網上會議預訂變得簡單。

安排通話：如果專家不可用，您的客戶可以立即提出三個通話的預約時間，減少多次來回溝通的煩惱。

收到確認：點擊一下，同意的日期可以保存在日曆中。專家和客戶都會收到電子郵件預約提醒。

日曆同步：日曆可以與Office 365（Outlook）和Google Calendar同步，所以人們只能在您的專家可用時預約。

評級和反饋：內置的反饋功能可以方便快捷地測量客戶滿意度。

每個意見都有用：每次交談結束後，您的對話者都可以即時給予反饋。這有助於提高您的客戶支持質量。

移動優化：OKOMO可在任何平台、瀏覽器和操作系統上運行！您的客戶或潛在客戶無需下載或註冊！使用OKOMO的安裝和專家上手只需幾分鐘！

查看更多關於OKOMO及其功能的詳細信息，請訪問：https://okomo.com

服務器要求：

OKOMO託管在OKOMO服務器上，意味著您無需運行任何服務器！

將OKOMO集成到您的網站中，只需要OKOMO公司ID（提供了在...）。

外掛標籤

開發者團隊

原文外掛簡介

OKOMO is the most human omnichannel live consulting & commerce plugin. Interact and engage with your web-visitors live and turn them into happy customers. Offer one to one product live demos with this elegant, custom-tailored voice, video, chat, screen-sharing and appointment scheduling solution. The OKOMO plugin integrates easily into any website. Boost your online customer experience by putting your product and service experts into the spotlight.
Increase your conversion rate by inspiring your website visitors with a human touch.
OKOMO works without downloading – it is 100 percent web-based and works with end-to-end encryption.
Key Features
The OKOMO WordPress extension helps you to integrate OKOMO into your website within a few minutes. Right afterwards, you and your experts/agents can start to receive and answer customers’ or prospects’ inquiries.
The key features that OKOMO supports are:
Expert Filter:
Custom filters allow customers and prospects finding the right expert at your company.
Expert Profile & Availability Status:
Your company widget showcases all available experts through images and brief competency- descriptions plus the individual dialogue channels to contact them live in person.
Available or not? Experts show visitors whenever they are available to answer calls or live- chats promptly. Alternatively, there is an easy to use messaging and an appointment scheduling function.
Live Chat and Audio/Video-calls:
The individual expert widget is a digital business card. It combines all the online communication channels to reach out.
Chat: Your customers can send messages and files directly over the web browser.
Calls: Place voice and video calls anytime for free. Whether you are around the corner, or on the other side of the world. With OKOMO you can get in contact immediately.
Screensharing:
Whether it is a product demonstration or remote support, share your screens in order to guide on your website or to see what⁳ not working for your customers; it works hassle free, without annoying downloads and installations.
Appointment Scheduler:
What if an expert is unavailable? No problem! The OKOMO appointment scheduler makes booking an online meeting easy.
Arranging calls: If an expert is unavailable, your clients can instantly propose three appointment times for a call without much back and forth.
Confirmation received: At one click, the date agreed-upon can be saved in the calendar. Both, the expert and the client will receive a pre-meeting reminder via e-mail.
Calendar synchronization: Calendars can be syncronized with Office 365 (Outlook) and Google Calendar, so people can only schedule appointments at times your experts are available.
Rating & Feedback:
The built-in feedback feature allows measuring customer satisfaction easily and instantly.
Every opinion counts: After each conversation, your counterpart can give instant feedback. This helps to improve the quality of your customer support.
Mobile Optimized:
– OKOMO works across any platform, browser and operating system!
– No installation or registration is required for your customers or prospects!
– The setup of OKOMO and onboarding of your experts just takes a few minutes!
To learn more about OKOMO and it’s features, visit: https://okomo.com
Server requirements:
– OKOMO is hosted on OKOMO servers, meaning you don’t need to run any servers yourself!
– Integrating OKOMO into your website only requires the OKOMO Company ID (provided during the registration) that you can set in the OKOMO WordPress plugin.
– OKOMO is available across any platform, browser and operating system.
– For voice and video calls, your website must be SSL certified.
Customer/Prospect requirements:
Visitors, existing customers and prospects can use OKOMO directly via their webbrowser on their computer, laptop, tablet or smartphone.
Expert/agent requirements:
Experts need to login to the OKOMO Expert Portal to be able to answer customer inquiries.
Agent side requirement:
– Agent needs to login to OKOMO dashboard for having chats and using other features. Dashboard can be used from Web and Mobile apps (Android & iOS).
OKOMO support:
Visit https://okomo.com or email us at [email protected] in case you have any questions.
What are you waiting for? Sign up for a free trial now