內容簡介
總結：
NeuroSystems Libro de Reclamaciones Peru 是一個 WordPress 外掛，協助在秘魯營運的企業在其網站上實現虛擬申訴書，並遵守 INDECOPI 制定的指導方針及第 29571 號法律（消費者保護與防衛法典）。
問題與答案：
1. 根據秘魯第 29571 號法律及 011-2011-PCM 最高法令，透過網路銷售商品或服務的供應商需要在其網站上提供一個可存取的虛擬申訴書是強制性的嗎？
- 是的，根據法律規定，秘魯在網路上販賣商品或服務的業者需要設置可存取的虛擬申訴書。
2. 使用 NeuroSystems Libro de Reclamaciones Peru 這個 WordPress 外掛，可以有哪些主要功能？
- 具有符合 INDECOPI 規定所需的表單、自動代碼生成、發送收據給客戶和通知給管理員、管理面板直接在 WordPress 上查看、管理和回應申訴、響應式設計（適應手機、平板和桌面裝置）、易於實施、允許客戶附加文件、對於消費者為未成年人時的代表信息支援等功能。
3. 提升至 PRO 版本會有什麼附加功能？
- PRO 版本具有電子郵件診斷和日誌、自定義電子郵件配置、數據導出到 CSV/Excel、回應中附加文件、優先支持及授權系統等額外功能。
外掛標籤
開發者團隊
② 後台搜尋「Libro de Reclamaciones para Perú」→ 直接安裝（推薦）
原文外掛簡介
NeuroSystems Libro de Reclamaciones Peru te ayuda a implementar un Libro de Reclamaciones Virtual en tu sitio WordPress, siguiendo los lineamientos establecidos por INDECOPI de acuerdo con la Ley N° 29571 (Código de Protección y Defensa del Consumidor).
Este plugin está diseñado específicamente para negocios que operan en Perú y necesitan cumplir con las regulaciones de protección al consumidor de manera fácil y profesional.
Main Features
Legal Compliance: Form with fields required by INDECOPI regulations
Automatic Code Generation: Creates unique codes for each complaint (e.g., REC-20250102-0001)
Notifications: Sends a receipt to the customer and a notification to the administrator
Management Panel: View, manage and respond to complaints directly from WordPress
Responsive Design: Form adapts to mobile, tablet and desktop devices
Easy Implementation: Use the shortcode [neurlrp_libro_reclamaciones]
File Attachments: Allows customers to attach files
Guardian Data: Support for representative information when the consumer is a minor
PRO Version
Upgrade to the PRO version for additional features:
Email Diagnostics and Logs
Custom Email Configuration (Sender, CC, BCC)
Data Export to CSV/Excel
File Attachments in Responses
Priority Support
License System
Get PRO Version
Legal Requirement
According to Peruvian Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.
Disclaimer of Liability
Please note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.
Important: The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company’s specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.
External Services
This plugin connects to an external service for conversion tracking purposes.
Service: NeuroSystems Conversion Tracking API
Purpose: Tracks when users click the “Get PRO Version” link in the plugin settings page to help us understand upgrade interest.
Data Sent: Domain name of the WordPress installation
When: Only when an administrator clicks the PRO upgrade link in the plugin settings
Endpoint: https://neurosystems.net.pe/wp-json/lrp-license/v1/track-conversion
Privacy & Terms:
* Privacy Policy: https://neurosystems.net.pe/privacy-policy/
* Terms of Service: https://neurosystems.net.pe/terms-of-service/
No personal data or user information is transmitted. Only the domain name is sent for statistical purposes.
Additional Info
Developed by NeuroSystems
Website: https://neurosystems.net.pe
PRO Version: https://neurosystems.net.pe/producto/libro-de-reclamaciones-pro/
