內容簡介
**總結：**MSG91 for WooCommerce 外掛可在特定 WooCommerce 事件發生時透過 MSG91 進行自動簡訊通知，並提供管理 webhook 自動化和設置的管理員界面。它能存儲和檢索 MSG91 AuthKey。
**問題與答案：**
1. 這個外掛提供了哪些功能？
- 自動化的 WooCommerce 事件簡訊通知。
- 管理自動化觸發器的管理員介面。
- 安全地存儲 AuthKey 的管理。
- 易於擴展的可擴展架構。
2. 這個外掛觸發哪些支持的 WooCommerce 事件？
- 新顧客註冊 (woocommerce_new_customer)
- 顧客更新 (woocommerce_update_customer)
- 新訂單下單 (woocommerce_new_order)
- 訂單更新 (woocommerce_update_order)
- 付款完成 (woocommerce_payment_complete)
- 訂單完成 (woocommerce_order_status_completed)
- 訂單取消 (woocommerce_order_status_cancelled)
- 訂單退款 (woocommerce_order_status_refunded)
3. 如何設置 MSG91 AuthKey？
- 進入 WooCommerce > MSG91 設置。
- 輸入您的 AuthKey。
- 點擊保存以安全地存儲在數據庫中。
4. 如何管理自動化規則？
- 進入 WooCommerce > MSG91 自動化。
- 添加或更新自動化規則以透過多個渠道觸發活動通知。
5. 這個外掛遵循哪些檔案存儲和數據管理的指南？
- 所有外掛生成的文件存儲在 WordPress 上傳目錄中的 wp-content/uploads/msg91-for-woocommerce/。
- 確保符合 WordPress 更新指南的規定。
- 在外掛卸載時刪除文件。
6. 這個外掛連接到哪些外部服務？
- MSG91.com：發送自動通知的短信傳遞服務。
- IP Info API：用於基於位置的服務。
- Sokt.io：用於流程管理。
外掛標籤
開發者團隊
原文外掛簡介
The MSG91 for WooCommerce plugin is an AI-powered shopping assistant that combines automated SMS notifications, a Web Chatbot, WhatsApp Bot, Facebook Bot, and Instagram Bot to drive conversational commerce.
Customers can search products using natural language (“cheap shirts under 999”, “top selling products”), manage their cart, apply discounts, and complete checkout — all via chat. The plugin exposes a full REST API (VoiceBot API) that powers bot integrations, and includes a tokenized checkout hand-off so users can move seamlessly from WhatsApp to the browser.
For Cash-on-Delivery orders, the plugin can automatically reach out via WhatsApp and offer customers a discount to convert to prepaid — reducing fulfillment risk and improving cash flow.
The plugin also supports automated Returns & Exchanges via WhatsApp, allowing customers to initiate returns, exchanges, and refunds directly through the bot. Administrators can configure return windows, refund methods, and exchange policies from the admin panel.
Stock Alerts notify customers via WhatsApp when out-of-stock products become available again, helping recover lost sales and improve customer retention.
Administrators configure channels, discount rules, bot tokens, COD conversion strategies, return policies, stock alerts, and automation triggers from a single settings panel.
Features
Automated SMS Notifications for WooCommerce events via MSG91.
AI Chatbot / VoiceBot API — REST endpoints for natural-language product search, cart CRUD, discount application, checkout, and order placement.
WhatsApp Bot — assisted selling and discount support over WhatsApp with deterministic session handling.
Web Chat Widget — real-time customer support with WooCommerce customer data sync.
Natural-Language Product Search — fuzzy search with intent parsing (price filters, sorting, category / brand / tag / attribute detection, compare & related products).
Runtime Coupon Engine — auto-generates and applies best-fit discount coupons per channel (web / WhatsApp).
Multi-Channel Cart — unified cart for guest, mobile, and logged-in users with bidirectional sync.
Tokenized Checkout — browser hand-off URL that restores the bot session and cart automatically.
Admin Interface for AuthKey, chat-bot, WhatsApp-bot, automation, and widget settings.
COD to Prepaid Conversion — automatically offer COD customers a discount via WhatsApp to switch to prepaid, with configurable order-update strategies and conversion logs.
Returns & Exchanges — let customers initiate returns, exchanges, and refunds via Bot with automated order validation and refund processing.
Stock Alerts — automatically notify customers via WhatsApp when out-of-stock products are back in stock.
Facebook & Instagram Bots — extend conversational commerce to Facebook Messenger and Instagram DMs with the same AI assistant.
Supported WooCommerce Events
This plugin triggers SMS notifications for:
– New Customer Registration (woocommerce_new_customer)
– Customer Update (woocommerce_update_customer)
– New Order Placement (woocommerce_new_order)
– Order Update (woocommerce_update_order)
– Payment Completion (woocommerce_payment_complete)
– Order Completion (woocommerce_order_status_completed)
– Order Cancellation (woocommerce_order_status_cancelled)
– Order Refund (woocommerce_order_status_refunded)
AI Product Search
Natural-language queries are parsed for:
– Price ranges — “under 999”, “between 100 and 500”, “above 500”
– Sorting — “cheap” (price ASC), “top selling” (total_sales DESC), “newest” (date DESC), “top rated” (rating DESC)
– Filters — category, brand, tag, and product attributes (color, size, material, etc.)
– Intents — compare (“A vs B”), related (“similar to X”), on-sale, featured / recommended
COD to Prepaid
Convert Cash-on-Delivery (COD) orders to prepaid via automated WhatsApp outreach.
WhatsApp Confirmation — Send an order-confirmation message immediately after a COD order is placed.
Conversion Offer — Offer a configurable discount to incentivise the customer to pay in advance.
Order-Update Strategies —
Option A: Tag the original order as “Converted to Prepaid”.
Option B: Tag and cancel the original order, then create a new paid order.
Option C: Tag the original order and mark it as Paid.
Backup Order Type — Automatically fall back to Option B if the main strategy fails.
Discount Rules — Percentage or fixed-amount discounts with minimum-subtotal and currency filters.
Conversion Logs — Track every conversion attempt, success, failure reason, and discount allocation from MSG91 > COD to Prepaid Logs.
Returns & Exchanges
Allow customers to initiate a return directly through the Bot. The bot validates the order, checks eligibility, and processes the return by creating store credit automatically. Administrators can configure return settings from the admin panel.
Return Validation — Check order status and return window eligibility automatically.
Store Credit — Create store credit for returned items, which customers can use for future purchases.
Admin Oversight — Review and manage all return requests from the WooCommerce admin.
COD to Prepaid
How to Use
= Setting Up the MSG91 AuthKey =
1. Navigate to MSG91 > Settings.
2. Enter your AuthKey.
3. Select the Default Country.
4. Click Save Auth Settings.
Managing Automation Rules
Navigate to MSG91 > Automations.
Add or update automation rules for triggering Campaign notifications via multiple channels.
Configuring Chat Bot
Navigate to MSG91 > Chat Bot.
In the Chat Widget section, enter the Bot Instructions to define the AI assistant behaviour.
Enable Assisted Selling to allow cart operations through the bot.
Enable Discount Support to let the bot auto-apply runtime coupons.
Save settings.
Configuring WhatsApp Bot
Navigate to MSG91 > Chat Bot.
In the WhatsApp section, select the WhatsApp Number.
Enable Use Widget Bot to reuse the chat-widget bot for WhatsApp (instead of creating a separate bot).
Enable Assisted Selling and Discount Support as needed.
Save settings.
Configuring Facebook Bot
Navigate to MSG91 > Chat Bot.
In the Facebook section, connect your Facebook page and authorize the MSG91 app.
Enable Assisted Selling to allow cart operations through Facebook Messenger.
Enable Discount Support to let the bot auto-apply runtime coupons.
Save settings.
Configuring Instagram Bot
Navigate to MSG91 > Chat Bot.
In the Instagram section, connect your Instagram Business account.
Enable Assisted Selling to allow product search and cart management via Instagram DMs.
Enable Discount Support to let the bot auto-apply runtime coupons.
Save settings.
Configuring Returns & Exchanges
Navigate to MSG91 > Chat Bot.
Switch to the Returns & Exchanges tab.
Enable the Returns & Exchanges toggle.
Save settings.
Customers can now initiate returns via Bot by messaging the bot.
Configuring Chat Widget
Navigate to MSG91 > Chat Widget.
Select the Widget Token from the dropdown.
Configure the WhatsApp Number for the widget.
Click Save Settings or Preview Widget to test.
Configuring COD to Prepaid
Navigate to MSG91 > COD to Prepaid.
Enable the COD to Prepaid toggle.
Select the WhatsApp Number to send confirmation and conversion messages.
Choose a Main Order Type (Option A, B, or C) that matches your fulfillment workflow.
(Optional) Enable Backup Order Type to use Option B as a fallback.
Enable COD Confirmation to send an immediate order-confirmation message.
Switch to the Discount tab to add conversion discounts (percentage or amount, with minimum subtotal and currency).
Save settings.
View conversion history and filter logs at MSG91 > COD to Prepaid Logs.
Configuring Stock Alerts
Navigate to MSG91 > Stock Alerts.
Enable the Stock Alerts toggle.
Select the WhatsApp Number to send back-in-stock alerts.
Save settings.
Customers who previously viewed out-of-stock products will automatically receive a WhatsApp alert when inventory is replenished.
File Storage and Data Management
This plugin follows WordPress.org guidelines for file storage:
Data Storage Location
Plugin Data: All plugin-generated files are stored in the WordPress uploads directory at wp-content/uploads/msg91-for-woocommerce/
WordPress Compliance: Ensures compatibility with plugin update guidelines
Automatic Cleanup: Files are removed when the plugin is uninstalled
File Operations
The plugin uses the WordPress filesystem API for secure operations:
– Save JSON files in uploads directory
– Read stored JSON files
– Delete files when needed
– Automatic migration of old files to uploads during activation
External Services
This plugin connects to external services:
MSG91.com
Purpose: SMS delivery, chat-bot orchestration, WhatsApp template / campaign management, and inbox linking
Data sent: User phone numbers, message content, campaign data, bot configuration
API Endpoints: https://control.msg91.com/api/v5
Terms of use: https://msg91.com/terms
Privacy policy: https://msg91.com/privacy
Additional Services
IP Info API: Used for location-based services (https://ipinfo.io/json)
Sokt.io: Used for flow management (https://flow.sokt.io)
Support
For any issues, contact support via GitHub Issues
or the WooCommerce Support Forums.
