內容簡介
在今天快速發展的世界中，顧客期望獲得快速可靠的服務。在競爭如此激烈的環境下，未能做到這一點可能會導致降低品牌忠誠度。
在線世界中，實時聊天通常是最有效的溝通渠道。根據eConsultancy的數據：
在任何客戶服務渠道中，實時聊天的滿意度最高，達到73%，相比之下，電子郵件為61%，電話為44%。
Missive Chat是與訪問者和用戶互動的完美方式，而不需要創建額外的溝通渠道。
主要功能
由Twilio Chat支持 - 按使用量付費 Missive Chat 基於Twilio的可編程聊天功能。使用Missive Chat之前，您首先需要註冊Twilio帳戶。使用自己的Twilio帳戶的重要優勢是您僅支付計量使用費用。每月活躍聊天少於200次是免費的。對於每一個額外的聊天，您支付的費用都很低。
一對多 - 一個聊天可以由一個或多個支持員工處理，可以同時處理或在不同時間處理。例如，一位顧客想知道為什麼他在您的網站上訂購的產品未收到。一名支持員工接受了聊天，但事情變得復雜，現在顧客要求退款。他不會告訴客戶他會將請求轉交給適當的團隊，而是@提到了財務團隊，他們立即獲得了聊天的訪問權限，並退還了客戶的款項。顧客對快速回應感到滿意而離開了。
適應您的品牌 - 聊天窗口小部件高度可自定義。聊天的懸浮按鈕將與您的網站外觀和風格協調一致。
任何語言 - 您的網站不是英語？沒問題，您可以更改（或翻譯）小部件的文本。
時間表 - 使用Missive Chat，您可以根據您的團隊在Missive中的存在狀態或預定時間表，擁有在線/離線狀態。您永遠不會讓顧客猜測您是否可以回應。
文件交換 - 您和用戶都可以在聊天中輕鬆附加圖像、PDF和其他文件。一個截圖勝過千言萬語😉
隱私政策
用戶的隱私對我們非常重要，我們會盡最大努力不收集有關用戶的數據。
隱私政策
外掛標籤
開發者團隊
② 後台搜尋「Missive Live Chat for WordPress」→ 直接安裝（推薦）
原文外掛簡介
In today’s fast-paced world, customers expect fast, reliable service. With so much competition out there, failing to do so can result in decreased brand loyalty.
In the online world, live chat is often the most effective channel of communication. According to eConsultancy:
Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
Missive Chat is the perfect way to interact with visitors and users from your website without creating additional silos of communication.
Key Features
Backed by Twilio Chat – Pay as you go Missive Chat works on top of Twilio’s Programmable Chat. To use Missive Chat, you first need to sign up for a Twilio account. The significant advantage of using your own Twilio account is you only pay for your metered usage. With less than 200 active chats per month, it is free. For each additional one, you pay a low fee.
One-to-many One chat can be handled by one or many support employees, either simultaneously or at different times. Let’s say, for example, a customer wants to know why she hasn’t received a product she ordered through your website. A support employee takes the chat, but things turn sideways, and now the customer wants a refund. Instead of telling the customer that he will pass the request to the appropriate team, he @mentions the Finance team, they immediately get access to the chat and refund the customer. The customer leaves happy with the swift response.
Fits your branding The chat widget is highly customizable. The chat’s floating button will live in harmony with your website’s look and feel.
Se habla español, or any other language Is your website not in English? No problem, you can change (or translate) the text of the widget to anything you want.
Schedules With Missive Chat, you can have an online / offline status based on your team’s presence in Missive or via a pre-defined schedule. You will never let a customer guessing whether you’re there to respond or not.
File exchange Both you and the user can easily attach images, PDFs, and other files in the chat. A screenshot is worth a thousand words 😉
Privacy Policy
Users privacy is very important to us and we make extra effort to not collect data about the users to the maximum extend possible.
Privacy Policy
