內容簡介
Mahrous AI Reply Assistant 是一款模組化的 AI 支援引擎，能自動回覆客戶電子郵件、WooCommerce 訂單問題、聯絡表單提交等，提升客戶服務效率，並支援多種即時通訊平台。
【主要功能】
• 自動回覆客戶電子郵件（IMAP 整合）
• 支援 WooCommerce 訂單問題回覆（附加外掛）
• 聯絡表單 7 提交回覆（附加外掛）
• 實時聊天小工具
• WhatsApp Business 訊息回覆（附加外掛）
• AI 驅動的知識庫管理系統
外掛標籤
開發者團隊
原文外掛簡介
Mahrous AI Reply Assistant is a modular AI support engine that can automatically reply to:
Customer emails (IMAP inbox integration, with proper reply threading and attachment support)
WooCommerce order questions (Addon)
Contact Form 7 submissions (Addon)
Live Chat widgets
WhatsApp Business messages via the WhatsApp Cloud API (Addon)
FAQ frontend search widget
Includes:
– AI-powered reply generator (OpenAI / Anthropic / Gemini)
– Conversation inbox viewer
– Knowledge base system with AI-generated keywords/synonyms to improve search matching, plus CSV import/export
– AI-enhanced FAQ shortcode
– Optional companion addons (WooCommerce, WhatsApp Business, Contact Form 7), distributed and installed separately like any other WordPress plugin
– REST API for custom developers
Features
AI Replies (OpenAI, Claude, Gemini)
Email Inbox Reader (IMAP) with Gmail-style reply threading (In-Reply-To/References headers, quoted original message) and attachment handling
Auto-Responder with safeguards against escalating to a human without a valid customer email on file
Knowledge Base Manager with AI-generated keywords/synonyms and CSV import/export
AI FAQ Search Shortcode
Conversation Inbox
Regenerate AI Replies
Live Chat Widget
Optional companion addons available separately: WooCommerce, Contact Form 7, WhatsApp Business
Shortcodes
[ai_faq_search]
Displays the FAQ search box with AI suggestions.
External Services
This plugin relies on third-party AI services to generate responses. When you use this plugin, user messages and conversation data may be sent to one of the following external services based on your configuration:
OpenAI
Service: OpenAI API (https://api.openai.com/v1/chat/completions)
Terms of Use: https://openai.com/policies/terms-of-use
Privacy Policy: https://openai.com/policies/privacy-policy
Data Usage: User messages are sent to OpenAI servers for AI response generation
API Key Required: Yes (obtain from https://platform.openai.com/api-keys)
Anthropic (Claude)
Service: Anthropic API (https://api.anthropic.com/v1/messages)
Terms of Service: https://www.anthropic.com/legal/consumer-terms
Privacy Policy: https://www.anthropic.com/legal/privacy
Data Usage: User messages are sent to Anthropic servers for AI response generation
API Key Required: Yes (obtain from https://console.anthropic.com/)
Google Gemini
Service: Google Generative AI API (https://generativelanguage.googleapis.com/v1beta/models/)
Terms of Service: https://ai.google.dev/terms
Privacy Policy: https://policies.google.com/privacy
Data Usage: User messages are sent to Google servers for AI response generation
API Key Required: Yes (obtain from https://makersuite.google.com/app/apikey)
Important Privacy Notice:
By using this plugin with external AI services, you acknowledge that customer messages, emails, and chat conversations will be transmitted to the selected AI provider for processing. You are responsible for informing your users about this data transmission and ensuring compliance with applicable privacy laws (GDPR, CCPA, etc.).
Please review each service’s terms and privacy policies before using them.
